Whitney, please take your money and run very fast in the opposite direction. This company is not ethical. They took my money, did not provide a dress than refused to provide a refund. Here's what's really insulting, they offered a discount if I brought another dress. Really, after not refunding my money from the first order. Let all of you under the eye of this posting ask the government to investigate them and shut them down. They are stealing from the public people.

This company was featured on, BBC TV, "Rip off Britain". Their conclusion was. "do not use this company under any circumstances unless you are silly enough to throw your money down the drain". Says it all really.
The people you will be dealing with if you buy from them are dishonest crooks, selling substandard clothing which needs attention if you are lucky enough for it to arrive. If it is wrong, no refund. If it is lost, no refund, If you have to alter it, no refund. If it arrives you have to pay import tax on it. If it doesn't arrive and is lost when it has reached the UK, you still have to pay import tax. There is only one winner when dealing with Dylan Queen, plenty of losers.

No, they refused to give me a refund even tho they sent the wrong dress and the wrong size.

No they don't give refunds, stay well clear of this company. I even think some of the good reviews are made up by them.

Please, please, please do not even think about ordering from this company. The quality is appalling and you will not get your money back. Not only that, you will be billed for customs and import duties.
My credit card company gave me a full refund in the end!

Nope I ordered my suit in may the wedding has been and gone and iv still got the dress and coat in my house they don't even answer my emails now so iv went to retail ombudsman as I paid well ova £100 then £25 shipping and I jst cannot afford to loose al that money id steer well clear of that site

Do not buy from them they are a scamming company. I luckily got my money back via Visa, but had to send the dress back. They refused to accept to and I ended up having to pay customs duty of £48. DO NOT BUY FROM THEM - the reviews you see are fake. There was no facility to pay through Pay Pal which should have sent alarm bells ringing. Really the credit card companies should shut them down as they know about it.

Please pay heed to all the above answers! They are absolute con artists you might as well flush your money away and if your dress arrives it will be atrocious with no chance of them doing anything about it... I only managed to get my money back through my bank.to add insult to injury you will recieve a tax bill 2 weeks later.

Lolll you dont even get 50 % loll but its your Decision if you buy from them... keep giving them money the dresses are mimicked... some people have to be screwed over personally for them to stopbut lesson learned good luck with your order your best option is go through paypal

No you would not and there will be no help. And to return you will have to pay. From my experience I would begg you to not order anything online..

The answer is quite simple. No you won't. I have fought with the over a dress that was made incorrectly and the best I have managed is a 12% refund (aledgedly). I will see if it actually hits my bank account

No, u get no refund even if dress unwearable as mine was

NO DO NOT BUY FROM DYLAN QUEEN! You have been warned!

Nobody order from these scam artists.

Do not order do not order!

Please don't do it you may probably live to regret it like I did they are not at all helpful once you have a complaint!

Hi,

Do not order anything from them - quality is extremely low and I did not get a refun even though they sent dress that is not my size!

Still angry...

Just don't use them. I have pledged to ensure thousands of contacts on social media are aware of this company and may use my press contacts to publicise the awful customer service of this company - we should all name and shame them so that nobody will ever use them.

They have refused to give me a refund and now I have taken it up with my bank. They say on their site that they will only refund if they make a mistake however getting them to admit their mistake is impossible. My dress was sent totally the wrong colour and they will still not refund or replace telling me it is correct. Orange it would seem must be the new black!

It's was after many emails that I only managed to get back have of my money back, even though I had been told yes before ordering the item.

Best to stay clear of them I suggest.

Nope they refused to give me a refund

Nope they will not give you a refund, mine was faulty and they wouldn't even give me a refund for that

If you want to throw your money in a ditch go ahead otherwise Dylan & Queen is way too unreal to even still be advertising on the internet. I wonder why it's not pulled down by the fashion designs organisations and online selling companies organisations, coz trust me with there experience, I will never shop online!
No refund, surprise tax bill, cheap material, extra large size unasked for, to make it worse the worst customer service!

Do as everyone above has said, stay away from DQ you might as well find a big drain and put your money down it as you will never see it again,

Whitney. Do not order from this site as you will never get your money back. They advertise that they give refunds but they don't. This is a scam site and please listen to all the revues above. Go to celebrity dresses as they have great quality dresses and always return

No refunds. Ever. My visa company have dealt with my claim as my attempts to communicate with these cowboys was beyond a joke. They would not accept that the dress was shoddy and not fit for purpose. Don't ignore these reviews. If I'd known about this website I would not have ordered. Simple.

Nnnnnnnoooooooo don't buy anything from them at all. Complete scam. Stay well clear. Don't go near them, stop looking at their site. Got the message. Heed everyone's advice about this company.

You never get money back from them, they are thiefs, fake they should be prosecute and shut down! They steel people's money! It happens to me so please don't try!

Stay well away. You will not get any refund. Once they have your money that's it. Spend your money wisely else where.