Dylan Queen UK

Purchased a prom dress for my daughter - arrived in appalling condition, rip down the front, sequins in the packaging, poorly made at seams. Offered me a heart wrenching excuse and 6% refund to keep the garment. Will not take the dress back. Still nothing 3 months later, have now raised a case with visa. Customer Services cannot understand basic English. Please do not use this terrible, un-caring bunch of money grabbing fraudsters.

I ordered a made to measure dress for my daughter for her prom, the dress arrived in good time and was the correct colour and style, but that's where the positives end! How a made to measure dress can be 4" too big around the chest and 5" too long I will never know, aswell as numerous gems hanging off and poor stitching in the lining. Well what can be done about it? Dylan Queen will do nothing even after me sending photos they say the dress is fine, offer no exchange or refund

I ordered a made to measure evening gown in October with express service and expedited mail so that it would be ready for a photoshoot - it was not cheap but looked super in their photos. The dress arrived surprisingly quickly but I was immediately struck that the flesh-toned mesh was white and there were huge ugly seams where the promo picture showed none, but worse was to come because it was entirely the wrong size - I think they just had this in stock ( probably a return from another poor sap) and was far too small. I went through huge hoops sending pictures with detailed measurements and every time a different 'customer agent' would reply asking for clarification in poor English or offering me few pounds so I could get it altered locally(!) What a farce - this is their tactic. Send you cheap rubbish then offer a tiny discount. I eventually went to my bank and after several more months got my money back. These people are a disgrace - don't even think about it!

So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x

I recently found one of these dresses at a local thrift in the states. It was so beautiful I couldn't put it down and bought it. Naturally I looked for these dresses online to find the reviews here albeit the dress was not custom ordered as other reviews but the dress itself shines brilliantly my daughter looked amazing in it. As far as the quality of the dress the chiffon and mesh were beautifully done. There was much beadwork detailing on the front of the dress which was not the best workmanship I. E thread clearly visible due to contrasting color of dress. All in all I'm happy with my purchase. I paid for a one of a kind dress for my daughter's prom from another store beads were coming off too and poorly stitched even with 20 off set me back 300 dollars so it can happen anywhere. I guess the difference is online vs what you get

Having visited this review site and read some good and some bad reviews, I decided to go ahead and order a prom dress thinking that 'something bad wouldn't happen to me.'
I was however, mistaken. Having paid more for the dress than originally intended, I expected it to be beautiful. However, I arrived the wrong size, poorly made, with a broken zip, creased and with bits of lace, thread and sequins falling off. Having sent photos as asked when asking for a refund, I have received numerous emails over the last few weeks each from a completely different person. Although the return policy states clearly 'that you qualify for a FULL refund if the dress is defective or damaged' all they are trying to offer me is 5%!
Absolutely ridiculous. Awful dress, awful price, awful customer service. Couldn't be more upset and annoyed.

I wish i had read the reviews before ordering! The dress i ordered had a gold beaded top and a white bottom. What i recieved was an all white dress where the neck was so tight my daughter felt like she was choking when trying it on! I have had exactly the same response as everyone else has had when asking for refund! They just dont give you one! Beware they trade under different names and websites the latest one being ladystyle.co.uk! They should all be shut down. Buy from uk, you may pay more but at least will end up with something decent! Please please read all the reviews as these people are shocking and really couldnt care less.

Please heed this and other warnings regarding this Scam of a Company and it's fraudulent practices. Recently ordered a dress for my Wife - gave them the complete measurements and some - This 'thing' arrived and to say it's cheap, cheap and nasty tat is an understatement. I also asked for a size 14 - this thing wasn't even a size 12. Tried my best to get refund then they just blanked me. Totally thieving *******@stards. I really do hope they get what's coming.

I ordered a dress for my wedding reception. Not only did the dress arrive 3 weeks late but when arrived it was not the same design as on the website. It was made of cheap substandard material and was ill-fitting. They offered me an 8% refund but when I declined that ridiculous offer they said they can not give me a full refund. DO NOT BUY from this company they are con artists and scammers. There customer service is appalling!

I still can't believe my lucky every time I discover a new e-mail from dylanqueen.co.uk, and they agreed to pay half of this unexpected cost before DHL even delivered it. Good commitment to your customers! I trust the shop and have ordered many times with no problems at all on any order.

Good Dress! Shipped in time. Will buy again, I have been shopping at Dylanqueen UK for over a year and have found their items extremely impressive for the adjustable price, Nice customer service. Thanks.