Hannah D.

Having visited this review site and read some good and some bad reviews, I decided to go ahead and order a prom dress thinking that 'something bad wouldn't happen to me.'
I was however, mistaken. Having paid more for the dress than originally intended, I expected it to be beautiful. However, I arrived the wrong size, poorly made, with a broken zip, creased and with bits of lace, thread and sequins falling off. Having sent photos as asked when asking for a refund, I have received numerous emails over the last few weeks each from a completely different person. Although the return policy states clearly 'that you qualify for a FULL refund if the dress is defective or damaged' all they are trying to offer me is 5%!
Absolutely ridiculous. Awful dress, awful price, awful customer service. Couldn't be more upset and annoyed.