Dylan Queen UK

I ordered a dress and when it arrived, it was something completely different than the one shown on their website. After contacting the customer service, I was asked to send pictures of the 'dress'. I was told by the company they can compensate me max 10% for the dress which I wanted to return. I cannot even begin describe what I was sent. It is hideous looking, made of poor quality fabric and completely different from what I ordered. Customer service is extremely poor. I am now £100 out of pocket. Luckily I have enough time to buy another dress for an occasion which I initially ordered the dress for. So if you are thinking of using this site, please stay away and save your money being wasted.

I ordered a white lace dress on wedding and I have to say it was worth the money I spent and the time waited for it. My friends are really trying to figure out where I got this and it's fun to watch them guess. I love their selection of proms too and it matches my personality just right and for a great price! I'm definitely going to be ordering more from this site, especially dresses and a few pieces of jewelry they have on the site. Best wishes for the company.

This is the worse company I have ever dealt with! They shipped a defective dress that was not true to size and after asking for picture of "proof" that it didn't fit and my measurements they went back and forth via email making excuses to not issue a return. I will be contacting my credit card company tomorrow to make a complaint in hopes of getting my money back since they refuse to return the dress. So yourself and favor and do not buy anything from this website. It is a scam!

I was considering ordering a dress but had never ordered from this site before and was a bit wary. I decided to order this as a trial because I thought it was something which I could at least wear more often if the quality or colour were not what I hoped for. The dress arrived within 5 weeks of ordering and it is fantastic quality, particularly for the price. The colour and size are true to the charts on the site and it fits perfectly. I am extremely happy with my purchase and would have no hesitation in ordering more from this site.

I had previously issues with an item but they took care of it immediately without me even having to ask, Speedy and professional handling of orders, excellent customer care both before and after purchase/delivery of order. Vast selection of products, good value for money. Now I can read them but they were impossible to understand and follow.

I don't know why people give low scores, I think the products from the site is good. Everyone keeps asking me where I got the purple cocktail dresses. I tell them all about the great quality, fast shipping and good service of Dylanqueen UK. It made what was turning into such a chore running from store to store, wasting valuable time and money into a pleasure! Just take your measurements as they tell you to and you will not be disappointed! All in all, I have collect the good store website, I will buy from it next time if i need.

I would truly just like to extend my appreciation for making my wedding day extremely beautiful at an affordable price. I received the dress in a very timely manner. I placed the order and received it within 2 week! The dress fit me perfectly with no alterations.

I wish my daughter had read some of the reviews here first. She ordered her prom dress from these and it arrived in an awful falling apart condition. I have contacted them several times and included photos of the state of the dress. The first offer was 6% (the dress and postage was over £100!) Second offer was to return it and they give me half back. I have asked to speak to a manager to be told that the managers do not deal with this!
Has anyone ever got a refund from them? We are taking this matter further.

There were a few alterations that I had to have made like an extra button for the back side of the party dress where it is laced up and there was an applique that was sewn on the wrong way. All easy fixes, the attention to detail is amazing with this dress! Also the party dress came with optional straps that you snap into place, i love this feature so on the big day I can decide whether or not I want to go strapless or have straps. Thanks very much! If i need, i will come next time.

The dress is absolutely awful. I am going to return it for a refund. Total paid including delivery £106.00 for this mother of the bride dress. The jacket is sewn into the dress costing £15.98 extra and the v point at the waist is not central. The lower half of the dress does not lie smoothly and puckers up on the side seams and the front pulls up. It arrived with loads of cotton hanging all over that needed to be cut off. So very very disappointed. The quality control must be non existent as this garment should never have left the factory.

I ordered a dress for my daughters prom. Cost me £125 and was beautiful in the picture. It arrived very quickly which is good but as soon as it arrived I know why it didn't take long to make and send. The dress was nothing like it looked in the picture, miles too big after giving exact measurements. After calming down a frantic daughter who then didn't want to go to prom, I had to ask somebody to alter it costing me more money! Please please save your money and heartache. Do NOT order from this dodgy Chinese site!

I ordered a dress from Dylan Queen but received no tracking information, I constantly sent emails for updates but only ever got a response saying someone would let me know. When it finally arrived it didn't fit properly, it was poorly made with cheap material. The dress was nothing like what it looked on the website, it was cheap and tacky and I cannot wear it. I have wasted £150 on a disgusting dress that I will never use. Do not buy from Dylan Queen!

Do not buy from this company. I have been fighting for 2 weeks over 40 emails back and forward. The dress I bought has left my arm scarred off the faulty dress material and the side of the dress was ripped. They offered me 5% to get dress fixed. Trading standards are now involved, please stay away from this company I have got my money back through visa after 2 months of fighting this company. Pay by visa if buying but I would advise to stay clear.