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Dylan Queen UK

How would you rate Dylan Queen UK?
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Romania
1 review
19 helpful votes
Follow julie h.
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I had a good experience regarding the customer and delivery service.
Price is very reasonable and thank you for the special offer.
The shape of the dress I've got is flattering, particularly with the slit up the left side. It is tailored for my exact fit as I wanted.
It is both elegant and sophisticated and good to cover self conscious tummies too.The material is relatively comfortable and it has the perfect length and color for me.
Will buy again soon!

Date of experience: December 24, 2015
Italy
1 review
3 helpful votes
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They are thieves
June 26, 2015

I got a dress that does not look anything like what I ordered on their site. Don't trust what can you see in the photos. The dress is horrible.
Dylanqueen.co.uk are thieves, quality is simply pathetic. You should know that their clothes are made in China and are sent directly to you without Dylanqueen this worries product quality. They know only collect your money. I was asked to make the gown and to be repaid but did not want to know anything. After ten mails and several photos that prove their scam, they ended up offering me 15% of the purchased price knowing that the dress cost me € 264 + € 28 for delivery which is passing was not indicated on their website. It is a scandal, they are not professional and they have no consideration towards the customer. So do not order on their website, save your money. Again this site is bogus, a scam, be careful.

Date of experience: June 26, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Ireland
1 review
8 helpful votes
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I have ordered a dress from this website and its unsuitable and poor quality.it does not fit properly and they are refusing to refund me or allow me to return it can somebody please let me know if they are having similar problems I've purchased lots of items online but never had a bad experience when it came to returning it. Anyone else having similar problems as we need to report the website and not allow them to sell the products

Date of experience: August 25, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

California
1 review
2 helpful votes
Follow Dinah F.
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The gown I ordered did not even come close to the picture online. I paid over two hundred dollars and they wanted to give me 15% back which I think is a big insult since the shipping alone cost over fifty dollars. The material they used was so heavy, the bead work was horrible.
Please do not order from this site. Please don't make the mistake I made.

Date of experience: April 19, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

California
1 review
5 helpful votes
Follow Carlonlin R.
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I really try many shopping site but I don't find like the services and the quality is perfect also they have quick shipping free, There's only one problem which is the processing time. It takes long time to prepare the order. Beautiful products.

Date of experience: December 7, 2014
Canada
1 review
2 helpful votes
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The dress is high quality, better than most I saw in the stores. Beading is beautiful, perfect color, looks just like the picture. It did not fit me perfectly so my mom had to do some alterations, but overall I am very happy with it. I would buy from here again :) My dress was ordered custom fit, and fit it did! The timeliness, the quality of material, and the workmanship all exceeded my expectations. The price is incomparable! Thanks to Dylanqueen UK, my day was perfect!

Date of experience: October 13, 2014
GB
1 review
5 helpful votes
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I've engaged with the online chat service to find out more about a particular dress and the material used. They didn't know what my dress looked like at the back... how are they going to make it then...? And when asked about the type of chiffon, they just kept talking about colour charts and how 'beautiful and soft' it was but unable to provide the actual make of the chiffon used. Coupled with the true english sounding reviews on this site, I decided to stay away and spend a decent amount on a proper dress maker.

Date of experience: February 10, 2015
KR
1 review
2 helpful votes
Follow Stawof G.
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I wear it to enter a friend's weeding, the all said it was much beautiful then on the model! Thanks a lot that i can get this beautiful dress, The tailoring, sewing and lining are just perfect, and their customer service is so good and patient! While things coming, i set the wrong size, it doesn't fit me, they tell me where to buy this kind material to tailor it and always in a good attitude! I just want to say, thank

Date of experience: December 3, 2014
Australia
1 review
2 helpful votes
Follow Beckie G.
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I help my sister to buy a long white chiffon prom dress from the shop few days ago. I can only recommended this web shop. I am very satisfied with quick delivery, great and smooth communication and high quality of products. I really like the product that I purchased. It was fast and I was kept informed about the status of my order.

Date of experience: February 1, 2015
GB
1 review
4 helpful votes
Follow Jane L.
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My daughter ordered a custom prom dress it does not reflect the picture and did not fit well. To add insult to injury I have now received a bill from the carrier for import tax! If you reverse search the dress images you will see where the real images of the dresses are from - ain't hindsight a wonderful thing. Some bargains are not worth the effort and end up costing you double!

Date of experience: March 7, 2015
GB
1 review
2 helpful votes
Follow Mariela C.
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As you can see the thieving Dylan queen has replied to my previous review. After emailing each other they asked again to send a picture of the dress, once sent Sandra has the cheek to say that the draw is beautiful and that we should forget about the subtle difference and just keep the dress and that it is of good quality and cheap. What a rip off this company should be closed down. They had the cheek to say they will offer is 10% back and a further discount for future purchases as if I will ever buy from them again. Are they living in another planet or something? I am fuming at this horrendous company. I will not stop until this company closes down.

Date of experience: November 10, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
6 helpful votes
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Ordered a dress for sons wedding told could get a refund if didn't fit. Now saying can get 50% refund oh and don't forget the bill from custom and excise. A complete joke customer service can't even spell properly!

Date of experience: May 6, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Australia
1 review
0 helpful votes
Follow Allan G.
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Great communication and fast shipping on most items. Even curtains that I had made custom were shipped faster than expected. I have received very good service and even although the items are at a price most people can afford it has not been done at the expense of the quality as they look very good. The diversity and choice of items is excellent and I can pay by Paypal with also makes the transactions very easy and safe.

Date of experience: December 25, 2014
Sweden
1 review
26 helpful votes
Follow tina l.
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DONT BUY from this company! WARNING! The dress is not at all as the one seen in the picture! This is destroying my whole wedding! The dress is far from what the pictures shows and in poor condition with terrible sewing and embroidery. Dylanqueen refuses to take the dress back and send me a new one! Terrible customer service and i will not stop making these comments to prevent others to be fooled. They have ruined my wedding and the will hear about it! Just take a look at the buttons hanging loos in the back as an example!

Date of experience: December 13, 2014
dylan q. Dylan Queen UK Rep
over a year old

Dear customer,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Please contact our customer service ASAP and we will try our best to help you out.

DylanQueen.co.uk service team.

Netherlands
1 review
1 helpful vote
Follow Brenda W.
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Fantastic Experience!
December 15, 2015

As always, their team has delivered a fantastic service and provided excellent value for money. Enjoy the Festive Season, I will be in touch in the New Year. With my new Cocktail dress. Its is great and the quality is wonderful. I Recommend this company 100%

Date of experience: December 15, 2015
GB
1 review
1 helpful vote
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I am very happy to satisfied with my purchase! The dress looks beautiful and the quality is even better! I absolutely recommend this site to everyone who want to buy dress online! Customs caught me by surprise but I still managed to have a gorgeous dress for a fraction it would cost in a store.

Date of experience: October 31, 2014
GB
1 review
10 helpful votes
Follow Nat H.
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Thought about buying from DylanQueen but thought the dresses looked too good to be true. Every picture is different suggesting they've been taken from magazines etc and the English is poor, so definitely not made in the UK. I've read lots of reviews. All the bad reviews say the same... Very poor quality, late delivery and not fitting. All the good reviews say the same thing too... Suggesting they've been written by someone working for the company. The 'good' reviewers are all new reviewers and their English isn't good. I won't be buying from them based on the bad reviews and I'd urge other not to buy from this company either. I can't believe a company like this is allowed to trade online, let along Google let it get to the top of the search pages. They must be ripping off so many unfortunate buyers. As the company has been allowed to add so many obviously fake positive reviews, buyers should leave multiple negative reviews to help other buyers recognise such an awful company.

Date of experience: November 15, 2014
California
1 review
7 helpful votes
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Most people can afford it has not been done at the expense of the quality as they look very good. The diversity and choice of items is excellent and I can pay by Paypal with also makes the transactions very easy and safe. Great products, great prices, great quality and most important, better than great customer service! Shipping was okay, loved the item; especially the color, it really stand out. :)

Date of experience: December 24, 2014
GB
3 reviews
12 helpful votes
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Dress arrived and found it would fit someone 7' tall so needs a lot of alteration. Luckily I sew and have time to do this so hung it up till after Christmas was over to find time to make the alterations. I was about to start them this week when I suddenly got a huge import duty bill for the dress. I have contacted Dylan Queen and am awaiting a reply. Unlikely to ever buy a dress from the again as I can make a much improved version myself and if they won't take it back I will be cutting it up before I even wear it.

Date of experience: February 1, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk.

We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
3 helpful votes
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I ordered a dress from this site two weeks ago and received my dress today. It is nothing similar to what I ordered the colour is completely different and size is far too small. Do not order from this website. They have no contact number on website something I should have been wary at from the start. Total rip off don't know where to start to get my money back from these frauds!

Date of experience: June 25, 2014

Overview

Dylan Queen UK has a rating of 2.2 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dylan Queen UK most frequently mention customer service, prom dress and poor quality. Dylan Queen UK ranks 24th among Wedding Dresses sites.

service
193
value
192
shipping
188
returns
172
quality
184