Dylan Queen UK

Great prices and great selection. Really I try many shopping site but I don't find like the services and the quality is perfect also they have quick shipping free. Nice to visit Dylanqueen UK. Fantastic quality long satin chiffon evening dress, arrived on time, very well priced, will use them again.

Happy with my purchase. Great service... product is worth the money. Customer service is also up to expectations during communication. I am recommending this online shopping site to anyone seeking reasonably priced goods that are safely packaged. Refunds or credits are not a problem either.

Dylanqueen is the most disgusting website, they made a dress completely different from the dress we fell in love to.the dress came different colour, different size, and very bad quality, dress was put in a small dirty bag all crunchy, they don't do refunds just keeps sending emails not even apology, even for shipping 25£ and then 3.50£ for delivery, please girls don buy from this disgusting web as you never will see your money and will be left heartbroken, my daughters prom ruined because of them.

Honestly, I was always afraid of shopping online especially about the quality of fabric. Moreover, I'm busy women; don't have sufficient time to go for market to spent several hours to find best party wear. I was searching for best online company. I just came up with DylanQueen. Thanks to God who always help me in all way. It's my first attempt to purchase fabric online. DylanQueen has delicate and beautiful dresses. I ordered a pink long dress for my relative's wedding ceremony. As company promised me, they delivered on next day. I was so surprised of their fast shipping and high quality stuff. I'm so thrilled to say my pink long dress is beautiful. It's exactly the same as look on my laptop screen. I'll always praise this company. I am recommending all online customers to buy every dress from DylanQueen.

Dress is of very good quality.The site is easy to navigate, easy to find what you are looking for.The shipping was super fast got here before the expected delivery date. Didn't have to contact customer service so I can't comment on that. Very prompt communications. Five stars, will shop at dress-market again. The dress is absolutely beautiful! The measurements are exactly as stated in the size chart! The quality is far beyond my expectations. This dress is lovely and flattering!

After receiving my dress and looking so cheap, and the colour being white but tinged with lilac plus nowhere near a size 10, I asked about sending it back for a refund.
I was asked by them to send in photographs which I did, but now being completely ignored.
Has anyone ever had a refund? Or complained legally?
This company must be making a fortune from trusting people.

I only wish I had read the reviews before I wasted my money!
Finally arrived much later than promised and dreadful quality! We ordered a standard size 8, with the assurance that it could be returned! The sizing is totally out of proportion! When we emailed to say we wished to return it was told ' don't send it back, it probably won't arrive' and was offered a 5% refund! When I said this was unacceptable they have ignored my email.
Having paid £20 for postage I then received a bill for £23 from TNT for customs and import duties.
I have now passed the matter over to my credit card company and shall be reporting the company to the Trading Standards Agency.

I ordered two dresses for my own wedding in a UK size 16. When they arrived there was absolutely no chance of them fitting! My Mum (a UK size 14) can't even get them done up or anywhere close with at least 3 inches of gap but of course you need a returns authority to be able to send them back which means providing not only your hip bust and waist sizes (and evidence!) but also photos of the dresses when on - yeah right - like I could get them on without breaking them! So I sent photos of my mum in the dresses with the gaping back and still no returns authority has been forthcoming! I am continuing my fight. Quite frankly though people, be warned!

Wow these guys are insane rip off Merchants. The Dress arrived completely defective not at all the dress I ordered with Multiple design faults. Like everyone else I'm getting a ridiculous negotiation of 5% or 8% discounts for a dress I didn't order basically. I will be asking my credit card company to investigate as their service is Insulting/time consuming and not at all reaching any form of reasonable conclusion. These guys need to be shut down immediately

I purchased a prom dress for my daughter back in March, after a delay in delivery I tried to cancel my order to no avail. Once it arrived it looked nothing like the picture. There were faults in the flower details, sequins in the wrong places. Also my daughter dos not like it due to it being completely different from the photo. Numerous emails were sent along with close up photos. It was agreed they would refund 20% of the dress price ( not incl delivery) £16 in total. Four months later & I have yet to receive anything! I have emailed again which seems to be falling on deaf ears! I only wish I had seen these comments before I made the purchase. A warning to anyone else DO NOT BUY from this company, they will rip you off with cheap tacky dresses that are certainly not made to order! Mrs Mills

Completely fraudulent. Ordered one dress which was fine, nicely made, ordered 4 more for bridesmaid dresses - Totally the wrong colour, very badly made. Totally different to the first one. All measurements incorrect, and £450 down... their reply? 'There's nothing wrong with them we checked before sending' followed by - 'there must be a reason you buy from abroad, it's cheaper, you get what you pay for so you just have to keep them'

I wish I'd read all of this prior to ordering. The dress I received was ok quality, however, completely the wrong colour. Their customer service department replies frequently to my emails but are refusing to replace the dress with the correct order or refund it fully. I've been offered 8%, which says to me they know its wrong but wont give me the full refund. They actually said I need to understand they have to pay their seamstresses and designers and me wanting a refund cuts into this!

Please don't give yourself the hassle and buy elsewhere. I now have an orange wedding dress that I have no idea what to do with, other than put in the bin.

Total rubbish. It was to late to send the goods back but this site and company are a con. After paying for delivery I have now had another bill from HM customs & excise. This site says nothing about that. Buyer beware. The finish is rubbish the sizing is no where near true. Size 12 dress so why would I want a size 8 jacket!

I wrote a review on my very bad experience with using Dylan queen yesterday. Today I find an promising response on this site, but soon realised it is an automatic response to complaints as when I checked my personal emails Roger who is just rude sent me yet another email saying there is nothing wrong and what's my problem! So they are clearly not interested in sorting out the issue this is just been printed to make other customers believe they would. Been 10 days since I complained and they have done nothing. So Dylan queen my name is Katie harvey I'm sure you can find my email address off the many emails I have sent you. I will update this page with your response but going by the many bad reviews on here I won't hold my breath!