Dylan Queen UK

Dresses arrived all too long that the knee length requested. Stitching coming away and stains on 2 others. We ordered 5 dresses. All are too long and 1 is falling to pieces and two are stained. Having emailed Dyaln Queen to advise we just keep getting the same emails either asking to Resend the photos of the evidence or the order number. Told us to wash in vinegar and then offered 10% so £15 for £300. Utter joke. Comments of Facebook page have been removed without being acknowledged and now no longer able to comment on their posts. I do not recommend using them. 28 March

21 June, we raised a dispute through our credit card and have our money back. Within a week of the bank confirming refund Dylan Queen have decided to resume contact and have supplied a return address and said of "if we cancel dispute they promise to refund".

Hope if anyone who has been unfortunate to have dealings with this organization you've done it by credit card as hopefully you can put a claim in and get your money back.

Still waiting on this mob offering me a solution that I deserve, been waiting since April afta I paid my cash and in return revieved nothing but a rag an excuse for a suit thats more like a nightdress n robe I got from British heart foundation, absolute disgraceful the eay iv been treated it was burst, wrong size wrong colour with bow hanging off n I cant get my money back anyone anymore ideas wot else I cld do to help resolve this as Dylan queen wont even answer me now n I'm gutted at losing this money

Ordered junior bridesmaid dresses, they arrived wrong colour, stiching all unravelling terribly done. Rushed sewing hems cut badly foam havent been sewn properly all popping out litterally a joke contacted customer service, they asked for photos and then wrote back dresses are fine just cut the threads if my girls wore these dresses down the aisle, by the time they got to the end they would have unravelled stitching and fallen off them. PATHETIC COMPANY STEER CLEAR.

This site is an absolute joke i wouldn't give it 1star! I ordered a custom sized chiffon floor length dress for my daughters prom.The only positive thing i can say is it arrived quickly, however it arrived inside out crumpled up in a small plastic bag not a good start.The dress is faulty in many ways: poor quality, fraying seams, doesn't hang correctly, uneven seams, uneven padding... i could go on! The dress also is too long, has a train and satin on the bodice with pleating that is coming apart.(not as described) I am finding it impossible to return this item, after contacting them and attaching photographs i received emails offering me 5% then 10% compensation off the price if i kept the dress and a warning that i would have to pay high shipping costs and taxes and that the dress may not reach them! This was accompanied by a long email (sob story) about all the people they have to pay! Like i can afford to loose £100. I was then offered a half refund but still have to pay return costs followed by another the following day offering just 20% their customer service is a absolute joke and they do not honor their faulty returns policy. I urge everyone to avoid this site at all costs. I am attempting to recover the costs through my credit card however as it is just under £100 and i have to provide an independent report regarding faults.As my experience seems to echo many others i very much doubt any of the positive reviews are true.

My Female friend bought a dress for her daughters wedding, when it arrived it is nothing like what is advertised, the material is of very poor quality and it is not to the measurements given,
The stitching is poor with threads hanging down and not finished correctly.
As like everyone else's comments they will not refund in full and only offer a small amount of cost in return, they also tell you it will cost you a lot of money to return the goods.
IF YOU PAID BY CREDIT CARD OR DEBIT CARD GO TO YOUR BANK AND ASK THEM TO HELP GET YOU A REFUND. This is the only way you will get your money back.

I tried to return a dreadfully made, poor quality dress and it is IMPOSSIBLE. They now expect me to pay £78 to return the dress on top of the £25 importation tax (which they fail to notify you of when ordering) and when they receive the dress back in China they will only issue half a refund! So the dress will have cost me over £170 and I wont even have a dress! They also offered 10% of the cost of the dress and told me to take it to the tailors. I'm afraid a tailor cannot fix POOR QUALITY!
If you are thinking about this company THINK AGAIN! They are nothing short of cowboys and you will never get a return if you are unhappy.
BHS online have dresses for the same price and the quality is absolutely outstanding. I wouldn't touch Dylan Queen again and have no option but to report to Trading Standards, as they maintain they are a UK based company when in fact they are based in China and are all Chinese. They is nothing UK about this company!

I would like to share my experience in the hopes that it will save people's money! I did not order from this website but have used ladystyle.co.uk. They are the same company that have just launched a new website under different name! I was tempted by how nice their dresses are and by the fact that they can do custom size dresses. So I found a dress, took my measurements and placed my order. I have even paid extra for expedited delivery as I needed the dress for a wedding. The dress did come quickly however the biggest shock was that the dress is almost 3 times bigger than my size! Nothing has been made according to the measurements I have requested.

I have emailed their support immediately complaining and requesting a refund, and I was asked to provide them with photos, so I did take photos that show how big the dress is, they came back to me telling me that the dress has been tailored made and it can not be returned and that I have taken the wrong measurements! Not only that, they even want me to take more photos of me taping myself so they can see the measurements! Also they told me to take it to a tailor to fix it! I am just shocked of how those sites even exist and are just stealing people's money.

People please stay away from those sites, I have learned the hard way. I am still fighting with them and requesting a refund. I do not see how I will ever get my money back. But I am writing to whoever is tempted to order a dress from there, it is all a waste of time and money and you will end up throwing it in the bin where it belongs.

Not only that, they are not even based in Europe nor England! They are all based in China, so we do not have any rights as a consumer. Please stay away from temptation and I really wish I have read the reviews before I made my purchase. Be very careful and save your money!

Love the dress. It is very beautiful. I should have ordered a small but I was able to alter the dress to fit me correctly. I had LOADS of compliments and I don't regret buying it for a second :)

The quality on the website that is presented isn't the dress you end up receiving. Material is so cheap, my sisters couldn't believe the dress I receive and the picture I showed them before I ordered. I wanted the dress for my sisters wedding, I wanted something unique and different. Instead I received a shock to my sister dress. Nothing as advertised on the website, the dress I ordered was far from it. To top it up they refused to give my money back, I was happy to send back the dress. I never write reviews, but I don't want anyone to feel like this. I didn't get £140 back. Customer was so horrible they offered me £5 back. Just unbelievable. I STRONGLY ADVISE ANYONE NOT TO USE THIS WEBSITE.

If I could give negative starts I would. DON'T BUY FROM THIS COMPANY. They ruined my daughters dress took it to a tailor who asked if blind mice made it! Finally got the dress back to them after months of trying was agreed upon full refund if I agreed to stop calling THE BBB about them which for the records they have 1000s of complaints. Now they are not giving me a full refund not even half which doesn't even cover the shipping both ways. Horrible horrible horrible please beware.

DON'T GET ANYTHING FROM DYLAN QUEEN! I bought a dress from the website, and I have never seen such bad quality and service EVER. In addition, they say they have a Return Policy, but don't fall into the trap, because it doesn't exist; also the Dylan Queen's customers service is the poorest service I have come across in my life. Don't get fooled by all the fake reviews, because the whole website is fake and a money-robber! AND, they say its a UK based brand, but ITS BASED IN CHINA! ALSO, alongside the huge amount of money i had to pay overall, I additionally had to pay the delivery service, which i have now paid twice. NEVER OPEN UP THE DYLAN QUEENS WEBSITE, ITS FOR THE BEST! I AM VERY DISSAPOINTED.

The dress I recieved is clearly different to the one advertised on the website, Is way too big and when trying to return even after providing them picture I keep getting the same emails and the most I have been offered is 10% of the dress price, they refuse to provide me with a contact number so can't even speak to anyone I have meet dealt with a company so unprofessional in my entire life! DO NOT BUY IR YOU WILL BE DISSAPOONTED and will lose a lot of money

I ordered a dress from the site and the dress that was sent to me was completely different from the one I ordered on the web site. When requesting to return the dress Dylan Queen informed that it wasn't worth their while due to shipping fees etc. I sent them photos to prove the issue and STILL they were adamant that it was my mistake.
They are a con, and a rip off. They are of no help at all and DO NOT ORDER FROM THIS SITE, they are a hoax (there was no option to leave a no-star rating, as they don't even deserve 1 star!)

My 17 yr old daughter bought a dress for her formal When the dress arrived it was badly made clearly NOT what was pictured on DylanQueens website and faulty. Customer service is APPALING for the past week my daughter has been going back and forth trying to get a refund for the dress DylanQueen have admitted that the dress is faulty and STILL they will not give her a refund. I think they just delay and delay until you give up Well I will not give up and even if it costs me more in the long run I will get justice for my daughter who saved and used her own money to buy her first prom dress This was supposed to be a happy exciting time and it has turned into a nightmare because of a low rate company

Really! It is wonderful service here and to get bonus, please make order here to get bonus ASAP. It is highly recommended by me. I am getting bonus from this site.

I bought a wedding dress from the site. It was very delayed which was not what I expected as they promised a shipping of 4-6 days only!
I paid an extra £25 for the postage and a few days later paid another £4. They did not inform me about the postage delay and the extra money I had to pay.
The customer service is very rude and do not take any responsibility.
Upon receiving the dress, it was nothing like what I bought. The colour is different and the design of the beadings are different to what is presented on the website.
I contacted them again and got nothing but an email saying: I suggest you keep the dress!
I am very disappointed by their customer service as they are not honest and they are not professional. They do not pay any respect to their customer and very much falsely advertise their products.
Does anyone know how I can get a full refund (about £200) and if they know any companies that can help me with this. I might also contact a solicitor to deal with the matter and hope he will bring an end to the disappointments.