Dropbox

You might think that after all this time dropbox could have ironed out the bugs in their Windows client. Not so. Dropbox has multiple files which interrupt the Windows 11 Pro/Wintel PC shutdown. Names are Sprig Electron and their is another. This is an old issue that appears not to be of interest to Dropbox to fix. Dropbox has zero customer service for their "free" version. I will certainly agitate in my company NOT to use Dropbox paid version.

I'm extremely disappointed with Dropbox. The advertised price for their Plus plan was $119.88, but when I went to renew, they tried to charge me $143.86 without any upfront notice that this was due to taxes. If you're going to advertise a price, it should either include the taxes or at least be clear about the extra charges before checkout. This is deceptive and feels like a blatant attempt to mislead customers.

When I reached out to their customer support, I was bounced around with canned responses that completely ignored the real issue. They kept saying they couldn't "exclude" the tax, but that's not the point—I just want transparent pricing upfront. To make matters worse, the support team was utterly unhelpful, and it took ages just to get someone to even review my complaint.

Dropbox is overpriced, not transparent, and offers a level of customer service that's below zero. I am now considering moving to another provider. Save yourself the frustration—look elsewhere for cloud storage!

Dropbox bought a company called FormSwift. They (according to the people at FormSwift) changed their refund policy so that you will NEVER get a refund if they billed you already on your cancel date. My 7 day trial ends today (Sept 11,2023) and they already billed me. They refuse to refund the money even though I don't want the service. Going to call my bank but that's a 50/50 shot... This is beyond poor customer service! I will never use one of their products or even trial one again!

Dropbox provides secure cloud storage and file sharing, making it easy to access and collaborate on documents from anywhere. Whether for personal use or business, Dropbox offers seamless synchronization across devices and robust security features. I appreciate the simplicity of the interface, as well as the ability to share files and folders with colleagues and clients. Dropbox has become an essential tool for managing and organizing my digital files

I've had a Dropbox account for many years with zero problems. Then on 01/30/24 I get a notification that my account was disabled. I sent customer service an email asking why this happened. I get a robo response saying that I "violated use policies" all i had were Conservative memes and videos supporting our President Trump. Now all of my precious photos and business files are permanently gone, no option to file a petition to get my account back. Nothing. Conservatives beware of this "woke" Leftist company. Put your important files and photos on another platform. You have been warned.

Totally inaccessible program, "chatbot" cannot really respond to questions and there is no way to talk to a person when you have a problem. They take my credit card without providing service. Do yourself a favor and go somewhere else! I am!

I find nothing about this service to be intuitive. Even clicking on links within their own program brings you to an endless cycle of no good answer. Today was the icing on the cake. I received an email from *******@dropboxmail.com that said, "You recently deleted 3104 files from your Dropbox account. If you want these files back, you can still restore them until 2022-08-25. After that, they'll be permanently deleted." Panic stricken, I looked to see what files were deleted. NONE. I contacted support and after about an hour, the person helping me, and he was helpful, said that I changed the name of a folder from HOUSE to HOUSES and Dropbox understood that to be a deletion of files. There is just no excuse for Dropbox to send an email telling me I deleted over 3,000 files just because I made a folder name plural! Insane! I'll be looking for a more user friendly - and sensible - cloud service.

I have been using Dropbox, on and off, for around 9 years now and have had a good experience using their free storage service. It is very easy to store, share and transfer your files using the website. The free version gives you a pretty good amount of space to store your files. You probably won't fill it up, unless you are a hardcore/heavy user and/or store video and audio files. I don't use this as much anymore, but their service is still good. I have never used their paid premium version, so I can't comment on the quality of it. But I would imagine it is very good, since the free version is very good.

Don't try free trial as then they bill you forever and don't respond to requests to stop billing your credit card or to refund the amount. It seems they ripoff people all the time and should be charged with fraud and put out of business. I wanted to try the service but found it not worth what they wanted to charge every month.
Stay away from them!

I just spent the last few days trying to regain ownership of thousands of business files that were transferred to the ownership of one of my companies. This should never have happened - a three-day time-suck that could have resulted in serious damages! Deleting my Dropbox account immediately.

Two issues. My credit card shows that Dropbox gave me around $25 cash back. Their billing department can't tell me why and they don't have a record of it. Second issue I can't figure out why only my photos will sync with dropbox and not my documents. Three techs could not help. The first tech was the most help because she could logon to my computer and point out what I needed to do with a little red arrow. Somehow I lost the chat and the second and third techs wanted a screenshot, which would not have been a help and would not log on to show me where I needed to go on Dropbox to do what I needed to do

If I could leave zero stars, I would.

I am an artist and kept my original work in a Dropbox folder. Somehow, they deleted it during a drive rollback. It wasn't discovered until recently because that was an older project that I now need to access to complete a current project.

They refuse to acknowledge any wrongdoing and refuse to help us get this folder back. Four years of painstaking work is lost. Customer service is a joke. They are rude, flip and the gaslighting is constant. I will never trust them again. BEWARE of this service. We even pay the higher premiums for the special recovery feature but when you actually need it, that feature is non-existent.

Again, FOUR YEARS of work. Lost. I can literally see the folder in deleted items, but have no access to my own copyrighted work. It's insane (and illegal).

They went from this great customer service to just the most trashy and unprofessional customer service when they found out people were mining bitcoins in their system and honest people got screwed too along with the worst customer service.

I've been using Dropbox for over a decade, back when Aaron first started it. They deleted my original account last month for "abuse", without specifying what or how I abused their service (which is confusing since I primarily just use them for occasional backups of other people's data. Luckily I had a full local copy or I'd have lost everything). I had a second account which I moved everything over to for the moment. Now the service has implemented a number of limitations and restrictions (literally the same data set that existed on the other account for over 12 years won't completely copy to the new account because some file types are no longer allowed). They have gradually reduced its usefulness to the point that I've moved to a month-to-month until I find a better alternative in the next 30 days. Sad to say, but whoever has been running this once great option has all but ruined it. Run, run far far away...

Even with a paid service, they do not have live customer service, just bot replies. They disabled my account for no reason. I sup tin 6 service tickets and not replay for 12 days. The auto-reply said to use "Dropbox Community" to get help from one of their dropbox ambassadors. You can use the Community form unless you log in. So I have to create another account under another email and pay $120. On the community form, when I ask for help, explained what had happened, that I count no log on and have to pay again to try to get some help, the and then blocked me from community support for no reason except that they did not like the face I said something about paying twice. Do not use this service if your files are important. Luckily, I have my file on my computer hard drive or would have lost all my personal and business files. I have been paying for dropbox for 10 years and they have really gotten bad. Again, AVOID if you value your time and file!

They lull you into a false sense of security, while everything works well (which it does).

Then they strike - They silently cut off access to your files without any explanation, then completely unapologetically refuse to fix the issue, or apologise or anything.

I have never actually come across worse service from an internet company - And that is quite an achievement.

I had exactly the same experience as Scott C -- trial plan expired then a charge for $750 (5 licenses at $150 each. I am a single person home office.

They make it almost impossible to speak to a live person. I had to choose the phone option to "buy" to get to a person who then referred me into their ridiculous chat site only to be told there is no refund policy, no exceptions.

This company is bad news. Stay away at all costs.

Anyone have any ideas how we can band together to make this company pay for its dishonest business practices?

I'll join the chorus of unhappy customers. I spent 2.5 hours disputing a charge I disagreed with. Their terms of service are obscure at best. They will auto-renew you without your knowledge or consent. I spent almost an hour on a chat session with a worthless agent. From the stilted conversation I could tell she is working from a remote location in some other country. The charge went through PayPal so I protested the charge through them and am waiting for a response. A friend who writes programs told me that Dropbox is no longer a secure site and to avoid them. If their customer service is so bad, how can they run a secure site that works properly?