Dropbox Questions & Answers

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How does one cancel their agreement?

asked by Ron B. on 11/19/18

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I cancelled my subscription and was still charged $12.74 please contact me asap. Thank you 3092364994
What does it take to talk to a live person to discuss billing issues? Their online support is ridiculous!
Are you truly comfortable scamming people out os large sums of money for services they didn't sign up for? Is that your business model, or do you have a 'real' cloud base offering?
All my files changed to read-only and my permissions are gone. Can't edit, save or move files.
I deleted a file from my computer's document section but it deleted it from my dropbox as well. Why would it do that if it's supposed to save files if your computer crashes? The dropbox site would not let me contact them. Thanks for your time, Sincerely, Eileen
Why have so many people lodged complaints about your billing and your customer service?
I have a billing issue with dropbox but customer support person does not help and also refuses to connect me to anyone else. This is looking like big scam
Dropbox support is difficult to deal with. Sneaky employer set my personal Dropbox acct to my work email. I no longer have that job and will not be given access to my old work email. I personally paid for extra storage space for this personal DB acct that my employer used as the companies own. I have many times tried to change my email address but the auto reset is sent on to my old email address. It has taken numerous attempts at getting help. Customer Support has will tell you they have no knowledge of how to do this and refers back to the help guide. Wow, my email does not work and there is no way to change it to come to a new one. After a week of trying I have finally found someone to give me an email. Hopefully someone answers. When I am through with this run around and all the frustration with Dropbox, we will see if I stay. Old adage is 1 happy customer tells 1 person 1 unhappy customer tells 10... with the social media these "unhappy customer tell all"

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