Dropbox

I had exactly the same experience as Scott C -- trial plan expired then a charge for $750 (5 licenses at $150 each. I am a single person home office.

They make it almost impossible to speak to a live person. I had to choose the phone option to "buy" to get to a person who then referred me into their ridiculous chat site only to be told there is no refund policy, no exceptions.

This company is bad news. Stay away at all costs.

Anyone have any ideas how we can band together to make this company pay for its dishonest business practices?

I'll join the chorus of unhappy customers. I spent 2.5 hours disputing a charge I disagreed with. Their terms of service are obscure at best. They will auto-renew you without your knowledge or consent. I spent almost an hour on a chat session with a worthless agent. From the stilted conversation I could tell she is working from a remote location in some other country. The charge went through PayPal so I protested the charge through them and am waiting for a response. A friend who writes programs told me that Dropbox is no longer a secure site and to avoid them. If their customer service is so bad, how can they run a secure site that works properly?

I had the same experience as many of the people have already listed. Was contacted about a free trial, thought it was connected to the Dropbox account my organization already had. Ended up changing my personal credit card $750. Phone Calls, if you are lucky enough to find a number, answered by person who doesn't speak or understand the English language. They then point you to email help, and they conveniently get back to you after the deadline has passed.

I signed up for a free trial and after thirty days, if I decided to keep the service, it would be a fee of a little over $12.00 per month. My debit card was charged $750.00 yesterday and am livid! Even if they wanted to charge me for a whole year, it would have only been around $150.00! I tried to cancel before my trial ended, but evidently, they don't allow you to do that. I tried every way I could think of, to contact them, to no avail. Scam artists make themselves unavailable for a reason. Contact your banks, when this happens to you... they will turn it over to VISA or any other credit or debit card company and they will start an investigation. These people are nothing but thieves and must be stopped.

Like many of the users on this blog, we took the 30-day free trial and ended up not using it after a few times. However, we were surprised to find that our credit card was charged $750 and immediately contacted Dropbox to ask for a refund.
Related: Dropbox Charged me 0 for something I don't want, need or have!

However, the company representative refused any partial or full refund and disconnected me from the chat room when I expressed my dissatisfaction and desire to file a complaint with consumers report. I find such after service terrible and the general behavior of automatic charging without any refund (even partial) to be fraudulent and unacceptable and encourage all to speak up against this company.

Signed up for a free trail accidentally. When trying to cancel the free trial a women called Leah has been emailing me saying she cannot assist me to cancel after providing her with all my details. They give you no guidance of who to contact to resolve the matter do not provide you with a number to call. Never in my life have I experienced such poor customer service all she said is she cannot help basically and nothing else. Very reassuring that Dropbox. You are a disgrace of a company.

Signed up fro 30 day trial and I didn't cancel in time. Got hit for $750 for a annual fee. I was 1 week late in cancelling. I don't remember the fee as being so high or I must have thought as any reasonable person would think that it was a small monthly fee. At least they could make it a monthly fee and cancel at any time. They've lost all potential future business we could give them. Really poor customer service. They must be making money from people who fall for this scam.

I have tried repeatedly to cancel my free trial and they have made it impossible. I followed the link provided in their reminder email, which led nowhere. Then I followed the instructions on how to cancel, which said to go into my account and click on the plan tab and then click on manage tab, which doesn't exist. If you call for service, their automated message says that they don't provide support but doesn't provide a phone contact number. Their online support is non-existent so basically they are doing everything possible to prevent me from cancelling my free trial and apparently will start billing me in a few days. Is anyone launching a lawsuit against this company, as I would be delighted to participate. Don't sign up for anything with them as it's impossible to get free of their grip on your credit card.

Then they will say it's your fault. Then they will kill your babies and wipe the plate with your stolen money! There is no worse company in the world. They charged me $750.00 for a service I never used. If you call their number, they hang up. You can NOT email them. Your only avenue is their on line chat, which drops you then sends you a "no reply" email saying, "You're screwed, lol." Absolutely do not use this service, ever. Get this! They have a no arbitration, no sue, clause in their online service agreement. They are vile.

Dropping two stars for honesty. Dropbox creates contact lists from your email contacts without asking your permission. When you use Dropbox's "Invite by email" widget to invite friends, Dropbox keeps the email addresses as a contact list within your Dropbox account. When you go to share a folder and begin typing a name, several names from your email contacts appear. Dropbox does not allow you to remove those names, even if most are people with whom you would never share. Don't type too fast when sharing!

I love the "feel" of the site, the way they have designed it. It is very intuitive, approachable, and comfortable. I use DropBox every single day. I keep some of my important files there, in addition to my back-up hard drive. I learned the hard way that your backup hard drive can fail, and then what? Storage on the cloud is much safer. It's also great, because I have several computers, between work, home, and my iPhone. Dropbox lets me have all my files easily accessible from any computer. I recommend DropBox.