First of all, their website is confusing to use. So there's that. But I had a bad experience with this company, and want to warn others to stay away.
When you upload photos to the site, it doesn't allow you to enter settings for whether the picture will be cropped or not. I didn't want my pictures to be cropped, since I had dates watermarked into the bottom corners, which would help me organize the photos into albums chronologically. The first order I got, all my pictures were zoomed in and cropped (even the ones that were originally the same ratio dimensions as the prints), which cut off the watermarks.
I contacted customer service. She said to re-upload the pictures (why didn't they keep the images in my account, by the way? 500 photos, a big pain to re-upload... but OK.) Then she told me that before placing the order again, to email her, and she would personally make sure the pictures were printed out correctly.
Well, I got the next shipment, and the issue was not corrected. Pictures were still cropped, my dates were missing. I don't want to order again, as that's a huge waste of ink... not to mention, my time. I'm going to suffer through organizing my photos without date watermarks, but I'm really ticked off, and do not recommend this company.