Brian O.

I'll join the chorus of unhappy customers. I spent 2.5 hours disputing a charge I disagreed with. Their terms of service are obscure at best. They will auto-renew you without your knowledge or consent. I spent almost an hour on a chat session with a worthless agent. From the stilted conversation I could tell she is working from a remote location in some other country. The charge went through PayPal so I protested the charge through them and am waiting for a response. A friend who writes programs told me that Dropbox is no longer a secure site and to avoid them. If their customer service is so bad, how can they run a secure site that works properly?