R P.

Even with a paid service, they do not have live customer service, just bot replies. They disabled my account for no reason. I sup tin 6 service tickets and not replay for 12 days. The auto-reply said to use "Dropbox Community" to get help from one of their dropbox ambassadors. You can use the Community form unless you log in. So I have to create another account under another email and pay $120. On the community form, when I ask for help, explained what had happened, that I count no log on and have to pay again to try to get some help, the and then blocked me from community support for no reason except that they did not like the face I said something about paying twice. Do not use this service if your files are important. Luckily, I have my file on my computer hard drive or would have lost all my personal and business files. I have been paying for dropbox for 10 years and they have really gotten bad. Again, AVOID if you value your time and file!