Kateryna K.

Hey there,

I wanted to talk to you about a major issue I have with my recent order and the sneaky delivery service your company offers. So, on June 26, I paid for your so-called "express delivery" service, thinking it would make sure I got my stuff before I moved. They specifically said it would take 2-3 days, and the latest I would get it by is June 30. But guess what? When I checked the shipping status on June 29, I couldn't believe my eyes. They changed the delivery date to July 5! That's a ridiculous delay and totally breaks the promise they made.

This is beyond disappointing. Instead of getting my package in 2-3 days like they said, it's now taking a whopping 8 days. That's not express at all! And to make matters worse, they charged me an extra EUR11.00 for the express service they didn't even deliver. This whole situation not only means a huge delay but also puts the whole order in jeopardy because I'll already be at my new place by the new delivery date. I could end up losing the entire value of the order!

Their customer service is absolutely terrible, and it reflects badly on your company. It's also a violation of Trading Standards. You can't go around tricking customers, charging crazy fees for services you don't actually provide, and pretending to offer express delivery when it's all just a big lie. Your company needs to be honest about delivery times and not set false expectations.

I need something done about this right away. Here's what I demand:

Tell me why the delivery is so incredibly late and why they lied about the express delivery service.
Get my order to me where I am now by June 30, like they originally promised.
Give me a refund of the EUR11.00 they charged me for a service I didn't receive.
Make sure you have better, more transparent delivery services in the future. No more deceptive practices or misleading delivery times.
I expect a quick response to this complaint. You need to address all the problems I mentioned and come up with a solution within [reasonable time frame, like 7 business days]. If you don't give me a satisfactory response or fix the issue, I won't hesitate to report this to the consumer protection authorities and take legal action.

I hope you understand how serious this is and how it's shaken my trust in your company. You need to take immediate and decisive action to fix these problems and restore my faith in your organization.

Thanks for looking into this complaint. I'm waiting for your speedy response.

A bunch of crooks with awful customer service. They can block any of the transactions you make for no reason, place them on hold on it and keep using your money for free for weeks. Customer support lied to me as if the retailer is holding my money, but I have an official reply from the retailer ensuring me that my money has never reached them in the first place. Getting my money back is becoming a full-time job...

The platform claims the withdrawals are processed within 48 hours though NONE of my recent request was processed in time, it happens ONLY after my complaint to the support team and takes ages. Moreover, last time I contacted the support they advised me I should be using another withdrawal method to speed it up. This time I tried it (had to pay an extra fee for it) and still not a slightest progress. Meanwhile, other platforms manage to do it immediately. Dear PPH, are you bloody using dial-up internet to process the payment?