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DressLinkReviews 476

2.3
dresslink.com

DressLink Reviews Summary

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1976th among Women's Clothing sites.

service
81
value
78
shipping
83
returns
56
quality
74
Oregon
1 review
5 helpful votes
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FAKE!
August 29, 2014

FAKE! Saw exact dresses on dresslink, on hot topic site, same models too. DO NOT BUY! Don't believe me? See for your self! Search for "hot topic adventure time dresses" these(see pic) will come up A LOT. Search "dresslink adventure time dresses", and you can keep looking forever but will only find it if your very lucky and will probably find one pic.
Question: If dresslink is fake, how do they make a profit? Since their prices are so low.
Answer: Because of the prices, first time buyers buy lots of clothes, thinking, "hey, on average, these prices are around 5-10 dollars!" Think again. Buying ten five dollar items is already 50$, but add that to the overpriced shipping, (8$ for slowest shipping time) and thats 58$. Not to mention that your clothing will take over a month to arrive (if you get anything at all) Speaking of which, if these pics are actually stolen off hot topic's website, then what are you getting? Poor quality fakes?-IF you're lucky. Chances are you won't get anything at all. I bought a bag from here, and it still hasn't arrived one month later.
Question: Why does dresslink have so many good reviews?
Answer: Anyone can bribe someone into saying anything they want you to say. That simple. If you haven't noticed, all of dresslinks reviews are either super good, or super bad. You never see just an sverage rating. Strange, isn't it?
Question: What about the youtube videos? They SHOW people with the clothes.
Answer: Go to your closet, pick out some cute clothes, and we'll pay you 300$ to make a video pretending you got them from our store. Oh, and make sure you complain a little too, to make sure it's more believable. Tempting, isn't it? Also keep in mind: Isn't it a little strange, that dresslink has more youtube reviews and hauls then, let's say. Forever21? And they all say almost the exact same things. Same as written reviews. Almost like they were told what to say/write...

Date of experience: August 29, 2014
Sunny L. DressLink Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

California
1 review
1 helpful vote
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I really like this site, I bought 3 items on my first order to test it out, a dress and two skirts from the "top rated section" and I chose the cheapest shipping with a tracking number. It said it would take 10-25 business days, which is a lot! But I was surprised to see that it came in only 10 full regular days, seeing that it went from china to me in California. Anyways the clothes came in good condition, some plastic wrapping kinda thing, and although the material is borderling cheap, its still something I would wear, so I do reccomend. Here's a photo of one of the dresses.

Date of experience: August 29, 2014
Singapore
1 review
5 helpful votes
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Placed order on 26 Sept and 3 days later, today, order still processing. Emailed but no reply yet. Site live chat 'not working' Just afraid i will get conned. I will update again soon. Order amount: USD 80+.

Date of experience: August 28, 2014
Sunny L. DressLink Rep
over a year old

Dear customer, sorry for lately reply to you, we only can reply to one customers every day. Please don't worry, now we already fixed this problem and except weekend and holiday, we only need 1 to 2 days to process the orders, i am extremely sorry for the inconvenience and looking forward to your continue orders. Please trust us and give us another chance.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Wisconsin
4 reviews
32 helpful votes
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ONLY PAY THIS COMPANY THROUGH PAYPAL! That way when they never deliver, never return e-mails, and don't seem to have a working phone number; you can open a dispute and maybe get your money back. I ordered 6 items (3 coats and 3 hats, all in different sizes). First I got an e-mail saying the order had been sent. When I clicked on the e-mail to track the package the number did not work. Then a week later I get an e-mail from them saying that they could not send 2 coats (but wait... hasn't my package already been shipped?!?!) do I want a refund or a a refund in my "wallet"... essentially credit at the dresslink website. Ok, so I want a refund because I no longer thrust this company at all and then am told it will be partial and take 45 DAYS! I paid through Paypal so I know they can process the refund almost instantly. So here I sit no money refunded, no coats, no hats. Read the reviews here closely and decide for yourself how many 5 star reviews are legit. I wish I had listened to the bad reviews: (

Date of experience: August 27, 2014
Sunny L. DressLink Rep
over a year old

Dear customer, i am sorry to hear that, this is Linda from dresslink after-sales department. Dear, we already improve and fix this problem now, could you kindly tell me your order number to check for you? Could you give us another chance and we will give you the satisfied solution ok?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

China
1 review
1 helpful vote
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dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Date of experience: August 20, 2014
TT
1 review
9 helpful votes
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I ordered about a month now paid for fedex delivery and as of today still have not received my items and out of pocket 130.00. The customer service keep asking me for the same info each time and is taking weeks to respond
I will never buy from them again
I even tried calling not sure if the number on their site is correct because the phone keeps ringing out and then hangs up
Someone in customer svs authority should visit this site

Date of experience: August 18, 2014
Sunny L. DressLink Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Vermont
1 review
2 helpful votes
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I love dresslink
August 18, 2014

I love dresslink. I'm surprised to see so many negative reviews since my experience with them was great. I ordered 8 items, and they all came in after a week! It did take a while for them to package and ship everything, but it didn't take long considering it was from China (most times I wait a month from another site). Anyway, the quality is quite good for its price and they look exactly how they're shown online. I'm very satisfied with them, and I've already ordered another shipment from them. I will definitely buy from them again.

Date of experience: August 18, 2014
Iowa
1 review
0 helpful votes
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I have ordered from dresslink twice. First time was great. Got my item quicker than I thought. Second time. I ordered I did not receive one item. I let them know and they gave me a credit for it in my wallet to use on my next order. I have learned that their item run extremely small so I have to order a size bigger. They still are tight. Gues I will go up two sizes.

Date of experience: August 17, 2014
Singapore
1 review
7 helpful votes
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I bought 20 items but only received 4 items. After 1 month still not refund money and keep telling me story about some bull$#*! issue. Terrible service. Bad customer service. They are so stupid as i already emailed 20 items that i didn't received all items yet. They still not get it. Never buy from them again. Stay away.

Date of experience: August 17, 2014
GB
2 reviews
1 helpful vote
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Am saddend to see that most of the reviews, concerning 'Dresslink', on this site are leaning towards the negative because I have nothing but praise for them. Not only are they caring and understanding but the stuff they sell are wonderfully cheap that I keep coming back for more.
I agree that their mailing system can sometimes seem to take forever, but that could be on my part because I want the goods yesturday. Sorry, but I can't make any comments concerning 'Returns' because I have never had to return anything. If any of the items don't fit me I give them away as presents. The stuff is so cheap that I don't bother returning anything, I just buy them again.
Personally, Dresslink has treated me with the utmost respect, and have all the things I ordered always reach me, that I am forever singing their praise to my family and friends.
I am extremely sorry that some you are unhappy with the way in which Dresslink have treated you, but they have been nothing but kindness to me and I keep returning to them often.
I thank my lucky stars that I found Dresslink, because I find myself sticking to my diet so that I could order more things from them. I could never call myself slim, but I have noticed that my eating habbits have changed since finding Dresslink, and for that I will always be greatful. :)

Date of experience: August 16, 2014
Georgia
1 review
2 helpful votes
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I've ordered from Dresslink several times now. Been satisfied with a lot of the clothing. Sometimes they don't fit or they aren't good quality, but I expect that when ordering from a cheap Chinese site. Items also arrive really quickly for me. Always within about 2 weeks, I'd say, never over a month. Recently I started posting reviews on their site for the items I bought. I noticed that they only post the good reviews. I wrote a truthful review for one of the items that I wanted to warn people about, but they still haven't posted it. So just know that when you read the reviews on the site, there may be bad reviews that Dresslink doesn't post.

Date of experience: August 4, 2014
Belgium
1 review
0 helpful votes
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I had read some pretty bad reviews about Dresslink, so I thought: I'll only buy one thing and I'll see how that works out. If it turns out bad it's not like I lost a lot of money. So I ordered something and a week later it arrived. Seeing the fact that the clothes are quiet cheap I didn't really expect to get a Chanel or something. I was afraid it would be such a bad quality that it would be unwearable. But when I opened my order I was really releaved. I would say it's H&M-quality. And at H&M you can't buy a coat for 15 euros. So for me this is good enough, I don't keep clothes long, so it doesn't need to be everlasting. So I would say, if you are just looking for something different and not to expensive Dresslink is certainly a good site. If you're looking for clothes that looks expensive, maybe you should search somewhere else.

Date of experience: August 3, 2014
California
1 review
1 helpful vote
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Ok I ordered like 20 items from Dresslink and only received 9 I tried calling but couldn't get through and then emailed them and haven't heard back yet can someone tell me how can I get the rest of my order or my money back?

Date of experience: August 2, 2014
New York
1 review
0 helpful votes
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Its A Great Site To Get Everything Really Cheap Cute & In Style. With Good Also Comes Bad The Shipping Is A Little Long My Order Usual Comes Within A Week To 12 Days TOPS! People Complaining About Poor Quality Well You Get What You Pay For & The Quality Actually Isnt That Bad At All. Love Shopping Here & Even The Childrens Clothing Is Unique & Different.

Date of experience: August 1, 2014
Tennessee
1 review
0 helpful votes
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I am wanting to buy from dresslink after watching some youtube videos about it but i wanted to do some research on it before i buy since i am from america and have never bought clothes from a place in china. I am wondering if anyone from america has had trouble with the shipping? Hope someone can give me advice.

Date of experience: July 24, 2014
Arizona
2 reviews
0 helpful votes
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I have ordered 9 items and got them in 6 days i have no complains regarding the quality of products, you get what you pay but they are not bad at all, i opted to have the remaining items refunded through DL wallet which i was able to use the money in my next order. I ordered again, this time for 11 items, on my order, i made a note to the seller to notify me for any unavailable item, which they did, now my package are on their way which i can track as well, according to the schedule of my delivery package will arrive on the 29th which is less than 2 weeks from date or ordered. Excited about it. I came accrossed with this website after a disappointing experience with sammydress another china based online stored for clothes, though quality of their clothes are fine it was their customer reps that i talked to that was beyond rude and mean, but dresslink is making me happy so far, the two customer reps i chatted with were polite and addressed my concerns.

Date of experience: July 23, 2014
Kentucky
1 review
11 helpful votes
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O, I was incredibly excited when I found this site and I made an order for two dresses, it was pretty cheap about $13 I did everything like normal but a week later I realized that the order hadn't come up on my order list yet so I emailed them and asked them if everything was okay and a man named Nathan emailed back, and very condescendingly sent me a picture of my orders and said I did not order anything on that day. I checked my paypal and they had billed me the $13 so I screen shotted a picture of it and he said he can't do anything unless I have an order number which I never got so I guess Im just out $13. Do not buy from them! It's a scam

Date of experience: July 22, 2014
AE
2 reviews
8 helpful votes
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HORRIBLE!
July 16, 2014

HORRIBLE!
Quality is bad, if you are lucky enough to even get your order. The colors are off, materials are different than labeled.
Worst part, I ordered for nearly $100 worth and they took 2 $100 payments from my account! I have e-mailed them several times, and everytime i get back an automated reply. One time one "helen" sent me an e-mail that she would look into it, she asked for my account number. I don't keep money on this account anyway, just if i want to shop online, so this time it was empty, so I gave her the number. The same NIGHT(!) someone tried to withdraw a large amount from my account in CA (even though I am in Dubai and my account is in the UAE). Bank flagged this and fixed it, but DO NOT TRUST THEM!
They will steal your money and give you bad quality!
Go to Engtaobao.com instead, they are the main supplier for ANY clothing website!

UPDATE: Dresslink has replied to this review saying they wil "deal with it"
I will post another update once any action has or has not been taken.

UPDATE: After a few emails back an forth, I was promised a refund (again) within 3 working days. Naturally, it was not there after 3 days, however, today (one week later) I DID actually receive the refund.

I gave dresslink one more star for actually taking action on this, however, given that the whole process took nearly 6 months, it is not the best site and customer service to deal with.

Date of experience: July 5, 2014
Sunny L. DressLink Rep
over a year old

Hi, this is Diana from Dresslink. Could you send me your email address or order number please? I will handle this.

New Zealand
1 review
3 helpful votes
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I would not bother dealing with this company. I ordered 2 items, received one item, still have not been refunded for outstanding item, emailed them, they did not reply, complete and utter waste of time!

Date of experience: June 17, 2014
Ireland
1 review
0 helpful votes
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I had a good experience with this company. They did email me to let me know 3 of the items i bought and paid for were not in stock and they would issue the refund to either my dresslink wallet or to where i paid from ( paypal) and i opted to pay more money for the sign for and tracked postage which arrived from china to ireland withing a week so that was great. However i have emailed them a few times with no responses yet as to where my refund is because it isnt showing up in any accounts?! :O

Date of experience: June 12, 2014

About the Business

Dear customers, If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can. Have a nice day! Sunny Dresslink Team


dresslink.com
Founded in 2012