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My order DLNO6W83C Nov 21, 2017 has not been received.

asked by Sarah P. on 12/28/17

1 Answer
Dear customer,

Thanks for your message and purchase from us, glad to serve you here.

I am terribly sorry for the delivery problem and delay of the reply, also thanks for your patient.

The Peak Season will cause the delay of shipment,
We help for track the package and got the reply from the carrier.
The package has been arrived in your destination already, but the tracking information still not update due to the Xmas Peak Season.
Carrier's tracking access is temporarily disconnected.
Normally it will be dispatched in 2-4 days to your home,
Wish you could get it ASAP.

Yours Sincerely,
Echo Peng
Customer Service Department
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