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DressLink
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website thubmnail of DressLink
dresslink.com
North Carolina
1 review
1 helpful vote
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Looks fine to me
July 30, 2018

Fast shipping, correct dress and size. Great quality dress priced VERY well. Thanks for giving me an unnecessary heart attack I found this site after my order and expected things to go wrong. You people probably don't even know your own size.

Date of experience: July 30, 2018
California
1 review
1 helpful vote
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Buyers beware! This is a terrible company! Customer service is beyond horrible. They sent me a product that was not true to size and then they refused to cover the shipping charges on the return. I wrote to customer service numerous times to express my frustration and no one seemed to care one bit. Horrible experience. If you have an issue, they simply give you the runaround and they copy/paste generic replies explaining their policy even though they are at fault. Luckily I sold the shoes to a buyer locally. Do not buy from this site. Avoid them like the plague. Easily the worst customer service experience I've ever had online. Bad, bad, bad! Do not be fooled by their lower priced sneakers. It's not worth the headache. Buy from reputable sites only. Reported them to Better Business Bureau who already had a file on them!

Date of experience: March 16, 2019
Illinois
1 review
0 helpful votes
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I purchase clothing online did not get anything back, even though their site looked professional. The business is a scam to get rich off American money. Only purchase from America, no more international orders. I did not get my orders and could not get refunded. They have a bogus set up system where you can't call no one and your emails get directed back to you. Tracking numbers are bogus. The logistic business bogus, too. Only trust in American made and bought items, never opt for something better than from America. At least, you have a fighting chance when something goes wrong.

Date of experience: October 24, 2019
Virginia
1 review
0 helpful votes
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Still waiting
September 25, 2018

Placed my order 2 weeks ago expecting my dress to arrive any day now - was emailed today stating my dress is not in stock now and will I settle for white or beige? I ordered maroon you twits so white or beige is a definite NO! Give me my money back now you horrible excuse of a company!

Date of experience: September 25, 2018
Illinois
1 review
1 helpful vote
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Scam do not order!
October 17, 2018

Never received my order. Ask to be refunded. Told me they did... They did not of course as many other people had this problem I see now. They will not give my money back. Been on going for over three months and im just trying to get my money back for stuff i never even got. Horrible company stealing so much money from people and lieng about it. SCAM. DO NOT ORDER

Date of experience: October 17, 2018
Mrs J.
New Jersey
8 reviews
19 helpful votes
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Still a No!! For me
June 23, 2018
Updated review

My inbox has 3 messages from dresslink.com the messages reads as Dear please change your feedback of us we highly hurt us ..please contact to make right .
I stand by my review 100% and i will not change it period...i do not accept bribes i will always give my honest opinion as a buyer...if they want a better rating then do better with the next customers maybe they will give you a better review

Date of experience: June 23, 2018

How do I contact customer service the number that I have is a non working number thanks in advance

Date of experience: February 4, 2015
Massachusetts
1 review
1 helpful vote
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Bad news folks...
June 7, 2018

Bought a coat and review said it ran small do I bought a LG instead of a med. It was so small I am sure it was a child's size. It took a long time to get but I sent it back for a refund right away. After 6 emails and complaints, finally got a refund 2 months later! Like I said. Bad news!

Date of experience: June 7, 2018
GB
1 review
0 helpful votes
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Dress itself wasn't too bad. However it took over 3 weeks to arrive (no longer needed as the event it was for had passed) and when I returned the dress they claimed not to have received it and after numerous emails back and forth over 2 months it never got resolved. I lost the money I spent on the dress and the cost of postage to return it!

Date of experience: April 26, 2019
Illinois
1 review
1 helpful vote
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I ordered a medium dress and it is an extra large. I have asked three times if I can return it for a small or extra small because I am swimming in this dress and they said they can only offer me a partial refund. I am very upset and disappointed.

Date of experience: July 20, 2018
GB
1 review
0 helpful votes
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They will not give me a refund
January 27, 2022

I ordered UGG boots for a Christmas present. From Dress Inn. I was sent one size 6 and one size 3 boot! They agreed to give me a refund and sent me a returns label. I posted the item back on the 30th December 2021. It was received by them on the 4th January 2022. I have a Royal Mail Tracked Delivery to prove this. I have asked for my refund numberous times, and I get the same answer every time " We have not received you parcel'. I paid £129 for the boots. I want my money back, but cannot get anyone to answer me. Just ' We have not received your parcel'.
Im at my wits end.

Date of experience: January 27, 2022
Michigan
1 review
1 helpful vote
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THIEVES!
November 27, 2022

I had ordered dresses and despite having confirmation of return through the post office they refused to refund me my money. Jumped thrrough all the hoops of taking pics of each dress. Got return authorization, Kept saying they did not get return. Got the run around for over a month. Out +$300.00. WOULD NEVER RECOMMEND THEM!

Date of experience: November 27, 2022
Saudi Arabia
1 review
1 helpful vote
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Fake site
June 23, 2020

Fake site, fraudulent services, customer service is the worst, no traceability, if you want to burn your money then this site is the best one... this is my third review for dressinn... my order never came it's been almost 3 months now, they sent me a form asking me to fill in so that they will either expedite or make a refund but till to this date nothing happend. Some one needs to address the issue. The below is my tracking and order no. Listed for reference.

RU*******NL
*******

+3
Date of experience: June 23, 2020
Spain
1 review
0 helpful votes
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Rip off
August 1, 2018

I ordered a jacket from dresslink. When I went to return the jacket I was told I couldn't and instead they would pay me $3. I said no and made a fuss so then they said I had to return the jacket to China which I did. It cost me half the cost of the jacket to do so and now I'm told that the jacket never arrived. This is a rip off.

Date of experience: August 1, 2018
California
1 review
1 helpful vote
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THIEVES!
June 9, 2018

Warning, DO NOT purchase anything from dresslink.com. Ordered $50 worth of clothing (small order because I was worried the clothing would be too small since it's an overseas company). Well what I wasn't expecting was for them to take my money and NOT EVEN SHIP product, then lie about it repeatedly. It's been two weeks since i first emailed them, they've told me 4 times it's been delivered to the post office, it has not. I even asked them to check around to see if maybe it was there and just misplaced, the package is NOT there. I finally emailed the company to refund my money or show PROOF OF DELIVERY and received a message back that the proof of delivery isn't available and probably just hasn't been updated in the system yet and asked me to give it a few days. Their basically just talking people's money and then going around in circles till the customer gets fed up or forgets. Don't order from them, they're thieves!

Date of experience: June 9, 2018
Tennessee
2 reviews
2 helpful votes
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WEBSITE SUCKS
December 4, 2014

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Date of experience: December 4, 2014
Sunny L. DressLink Rep
over a year old

Dear, i am really sorry for the delivery problem, and beg your forgiveness. Did you receive your order in the end? If not, could you please kindly contact sales@dresslink.com and provide your order number? We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

China
1 review
1 helpful vote
Follow dresslink s.
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dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Date of experience: August 20, 2014
California
1 review
8 helpful votes
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Ordered almost 400$ worth of stuff and paid almost 100 in shipping except when it shows up late to my door UPS tells me I have to pay 178$ to have the boxes! Not only that but their 15% off is a scam they will give you like 8$ off max. Worst customer service ever. Thank goodness i paid thru paypal so i can get my money back.

Date of experience: April 29, 2015
Sunny L. DressLink Rep
over a year old

Dear, i am really sorry for the problem, but since your country are rigid in customs tax, so your local customs will charge you tax fee. Hope you can kindly understand. And could you please provide your order number to sales@dresslink.com? i will check how much we refunded you. Please do not worry, i will try my best to protect your max profit.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe

New York
1 review
0 helpful votes
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I purchase a WINTER coat on 12/14/18 and paid extra for Express Shipping of 2 - 7 business days. Today is 12/27/18 AND MY ITEM IS STILL PROCCESSING. Not even PACKAGED YET. They wont reply to my email AND they don't answer their main customer service number. NEVER AGAIN.>>>DONT BOTHER WITH THESE PEOPLE

Date of experience: December 27, 2018
North Carolina
1 review
7 helpful votes
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I ordered 2 dresses in Dec and they never came. I've been taking to "Shirley Zhang" and she has supposedly given me a refund and did not! Do not ever purchase from this website! You won't even be able to track your order.

Date of experience: February 14, 2017
Sunny L. DressLink Rep
over a year old

Dear Keenya, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Connecticut
3 reviews
9 helpful votes
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Probably a scam website
October 24, 2015

How does anybody believe that this crap is real? I haven't seen one positive review about this sham company! I want to order from them but I've heard that the clothes are cheaply made and look like they just dug them out from a trash can. Of course, you get what you pay for. And now I see some DressLink reps snooping around on sites like these commenting under people's reviews begging for a better ratings. All the good ratings about DressLink are in broken English & the bad ratings are written in full complete sentences. What does that tell me.?

Date of experience: October 24, 2015
Sunny L. DressLink Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1966th among Women's Clothing sites.

service
81
value
78
shipping
83
returns
56
quality
74