I ordered shoes from here from less than half the price of the original ones. They never came! I spent over one hundred dollars that I lost. I eventually got the money back because I declined the charge to my card, but don't believe what they tell you. This company should be shut down.
Since finding this site i've made 3 orders with this site, and so far my experience has been quite good.
First order had 3 crop tops, they were all good cotton material and thickness.
Second order was a dress, this one was a disappointment as there was a stain on the dress and they would not refund me a full amount even though i could not wear the dress cause it was a big stain. But after a dispute with paypal I managed to get a full refund.
Third order I had just placed 2 days ago and it has already shipped.
This site is like a hit & miss, something like purchasing from china on eBay. Also takes about the same time for shipping.
This website has become one of my favorite because I bought some dresses from this site for my sister and she was so happy to get them. Every dress was perfectly fit and beautiful. Even the site is easy to use and user friendly. And talking about the dresses which I received really such a fast delivery. I am pleased with the service of this site. Believe me everything you purchase is worthy. I liked this site very much. And thanks to you for the happiness on my sisters face.
After reading mixed reviews about this site I decided to take a chance and buy a couple of things. I payed for 3-7 days shipping it came in 10. When it got here it was nothing like the pictures, it looked like they just threw some materials together and called it good. But I guess you get what you pay for. I would not recommend this site.
Dear, i am really sorry about the problem, could you please kindly provide your order number to sales@dresslink.com? then we can check the problem for you, and dear, 3-7 business days is the shipping time, before shipment, we need 2-4 business days to prepare your order.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe
Going on 30 days since my order was placed. Still nothing. Was advertised as free shipping 9-15 business days. Its been 20 business days. Sent email asking what was going on? It was almost impossible to decipher what they were trying to say when they emailed me back. This is a Chinese company so you get what you pay for. Only wish I found out it was a Chinese company before I ordered. Will never shop there again.
I bought 20 items but only received 4 items. After 1 month still not refund money and keep telling me story about some bull$#*! issue. Terrible service. Bad customer service. They are so stupid as i already emailed 20 items that i didn't received all items yet. They still not get it. Never buy from them again. Stay away.
If i could give this zero stars, believe me I would! Let's just say I ordered 3 small items in October or 2013... Tomorrow is January 1,2015 and I have YET to get these items. But of course, they didn't forget to bill me! Terrible terrible service.
Dear, i am really sorry for the delivery problem, and beg your forgiveness. Could you please kindly provide your order number which you have not received to sales@dresslink.com? we will check the problem for you, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe
It's been 2 months since doing my online shop. Dresslink is one of my major supplier. In terms of customer service, I would say they are very accommodating, and willing to solve all your demands/inquiry. I received my item on time but some of the item I might say the quality is not that good but what can you get for a cheaper price. All in all I satisfied with Dresslink.
Dresslink has cool dresses with generally decent prices. Their clothes are great quality and it is very affordable. They ship exactly what I saw n the pictures in their online store, I received what exactly I paid for. Furthermore, Dresslink has a user-friendly customer service and their shipping was moderately ok. Highly recommended.
I bought several items from Dresslink a month ago. I received them 2 weeks after my order but as I was trying them on, I noticed that a lot of them didn't fit me. I emailed customer service to ask for a refund, since their policy stated that I would be eligible for one. I spent $130 and they offered to return only $3 to me because it was "unfair to them" and they told me I had to pay for the shipping fee myself to return them.
I'm never buying from this website again!
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I placed an order for my huge birthday party event and they did not even ship the item out till 20 days after the day the order we placed so of course the dresses will not be delivered in time now. Now i have to shop with another company and pay more for express delivery. I have been doing internet shopping for about 15 years now and have never dealt with a company so horrible as this
Dear Elizabeth, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
I ordered a dress for a company party, it stated 4-7 day shipping... it's day 9. Tracking said on day 8 it was in China! I emailed customer service and she said "it's an international transaction... blah, blah."
So false advertisement to say 4-7 day shipping. I would have ordered elsewhere had I know this. I wish people/companies just did what they said without excuses! :(
Hi Kimberly,
Sorry for the problem you meet, this is Echo from customer service dept.
All we mentioned is business days, 2-4 business processing time and 4-7 business shipping time. Expect the weekend.
I believe all shopping company can't exactly ensure the shipping time as perhaps it will take longer than expected due to invalid address, customs clearance procedures or other causes, like your order, it was delayed 1-2 days as the customs inspection, which can be tracked online. BTY, Shipping times are estimates and commence from the date of shipping, rather than the date of order.
Wish your kind understanding.
For further questions please contact sales@dresslink.com to get the solution.
We promise will solve the problem well until get your satisfication.
Thanks, have a nice day!
Yours sincerely,
Echo Peng
Customer service dept.
The product I received was a knock off, despite being originally advertised as the original. Description was changed after order was placed. Not properly shipped - no padding and box was quite mangled when it arrived. Misleading and dishonest company - would not use again.
I ordered several items, and shipping was ALOT. An item came small instead of XL. I contacted them for a full refund since I can't really wear that piece again. Instead, they offered to refund me just four dollars for a 14 dollar dress (plus shipping which cost 10+ dollars per item).
Scam, scam, scam. Would not recommend.
Dear Reem, this is Bree from Dresslink. Thanks a lot for your order and photos. I got your email and I do have applied refund for you and replied your email. So sorry for the late reply, we had weekend and now we are on Monday, I replied your email, please check your inbox soon.
If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!
I would not bother dealing with this company. I ordered 2 items, received one item, still have not been refunded for outstanding item, emailed them, they did not reply, complete and utter waste of time!
So the basic idea of this site is to create an avenue where people can transact their business online with ease and on the go! Everyone can use this site as it has all the 7 continents covered. Its the easiest site to sign up, either through your Facebook account or through your email. With quality good, and service like to help, some products are particularly good quality, such as bride-maids dress quality good.
Dear James, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Dresslink.com is the home of beauty in clothing and fashion. If you want to buy different clothes which matches the latest fashion please get them at Dresslink. Quality is their priority! Variety is their order of the day! Dresslink offers dresses, skirts, bags, lingerie, leggings, sweaters, shoes and more women accessories. You will get all these at affordable prices which not available at the market. They also offer after-sale services such as shipping expenses to deliver at your convenience. I recommend Dresslink.com as the best online shopping you get in the market. Let the women change with the fashion and quality, get it at the Dresslink
Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
Matchless! I'm lucky to find dresslink. I was very pleasantly surprised by the quality I've got, taking into consideration number of this type product sellers I've deal with before. Taken basic idea, investigated the product and came up with very best. Dresslink is friendly and is the best i ever used. Definitely recommend this seller to others. Really good seller and delivered quality. Highly recommended!
Thank You very much I will definitely come back for more and more. Thanks.
Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
That company is such a big mistake... I ordered few things for 123 PLN (30-40$), 1st march they wrote that shipping started. Now it is 5th month the shipping is "delivering". I contacted to the service, first they promised me an investigation to find out why my package didn't arrive, then they apologized me because investigation failed and promised me 10$ refund (it is a joke) but they didn't even do that. I have NEVER seen such big cheaters. Prices are so cheap and I was stupid that i trusted Dresslink.
I've shopped on Dresslink a few times thus far and it really has been a great website for me to shop. All the pieces I've bought thus far have all been of high quality and at a great price. Most of the time the prices on Dresslink beat out prices found at my local mall. A lot of my friends have also bought clothes from Dresslink and they've been more than satisfied with the clothes they received. My most recent purchase on the site was the "Red Autumn Long Sleeve Hood" they had a good variety of sizes available to me and the best part was that shipping was free for me since I live in Michigan in the United States. Another nice fact about the site is that there are tons of reviews for virtually every product so you have a fair expectation of what to expect before it comes delivered to your house.
Overview
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1966th among Women's Clothing sites.
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team
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Dear Yashwantsinh, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!