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DressLink
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website thubmnail of DressLink
dresslink.com
Michigan
2 reviews
1 helpful vote
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Great shopping experience
November 16, 2017

I've shopped on Dresslink a few times thus far and it really has been a great website for me to shop. All the pieces I've bought thus far have all been of high quality and at a great price. Most of the time the prices on Dresslink beat out prices found at my local mall. A lot of my friends have also bought clothes from Dresslink and they've been more than satisfied with the clothes they received. My most recent purchase on the site was the "Red Autumn Long Sleeve Hood" they had a good variety of sizes available to me and the best part was that shipping was free for me since I live in Michigan in the United States. Another nice fact about the site is that there are tons of reviews for virtually every product so you have a fair expectation of what to expect before it comes delivered to your house.

Date of experience: November 15, 2017
Nigeria
1 review
0 helpful votes
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In the event of many uprising online stores, i was being being careful to vet and take a quick research on any sites i will be patronizing, but i just give this site a trial by ordering few goods initially and i got my deliveries prompt with great quality, I intend to order more to know if they are faking their services but i keep on receiving the same quality. With this i do not hold anything back, but to say keep up the good work dresslink and in any event i want to purchase more, this will definitely be my first priority and I will recommend them to everyone.
Keep it up.

Date of experience: November 18, 2016
Sunny L. DressLink Rep
over a year old

Dear Nora, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Nigeria
1 review
0 helpful votes
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I had been skeptical patronizing online clothes stores after my obnoxious previous experience with some stores until my friend insisted I give dresslink a shot. I actually agree and gave them a go.
Dresslink are offering what a customer needs in there budget and choice. Customer service is perfect. I am going to be their repeat customer.
I purchased a dresses and a high-quality jacket from Dresslink, and It was an amazingly and a remarkable shopping experience with a top notch and satisfactory customer service. The delivery was timely.
I highly recommend Dresslink to all and sundry who have had a bad experience with using online store in the past. Try dresslink and your perception about online clothes store will be changed forever.

Date of experience: November 14, 2016
Sunny L. DressLink Rep
over a year old

Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Florida
1 review
3 helpful votes
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Terrible quality!
March 12, 2015

By far the worst quality of clothing I've ever seen. And I'm out $100 because shipping back for a refund was outrageous, dresslink said they would refund me partialy but never did. Lesson learned. Never again. I highly recommend not ordering from them!

Date of experience: March 12, 2015
Sunny L. DressLink Rep
over a year old

Dear, i am really sorry for the problem, and beg your forgiveness.
Could you please kindly provide your order number to sales@dresslink.com? then i can check whether we arranged the refund or not. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe

Texas
1 review
0 helpful votes
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Poor Service
December 5, 2017

So I purchased Fingerlings on 11/13 and as of 12/5 I have still n or received anything. Their response, Please give more time. It has been sitting in the same status since 11/16, in transit to New York Kennedy Airport. What are they doing, walking it there? Plus I'm sure if I ever get it, it will be a knock off. I've already filed a dispute due to fraud with my credit card company.

Date of experience: December 5, 2017
Sunny L. DressLink Rep
over a year old

Dear Debra,
This is Echo from Customer service Dept. It's really my honor to be on your service.
Peak season may delayed part of packages,
The package has been arrived in your destination already, but the tracking information still not update due to the carrier's tracking access is temporarily disconnected as the busy season. Will update soon.
Normally it will be dispatched in 2-4 days to your home.
Yours Sincerely,
Echo Peng
Customer Service Department

Canada
1 review
2 helpful votes
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I recieved an email saying i have pending payment. I checked my credit card, and it has been paid already. What is this, a joke?
Transaction Date 04/26/2017
Posted On 05/01/2017
Transaction Type Purchase
Amount $31.16 cad
Reference Number *******...

Date of experience: May 18, 2017
Sunny L. DressLink Rep
over a year old

Dear Jat, this is Bree from Dresslink. Thanks a lot for your words. Could you please provide me your order umber or your dresslink account email address so that I can check for you soon? If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!

Malta
1 review
0 helpful votes
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Thanks Dresslink...
Very good communication.
Might take a bit longer than stipulated to arrive when you chose economical shipping method.
But at the end they are very professional and most imp. You can pay with Paypal...

Thanks
Silvio grixti

Date of experience: June 3, 2015
Colorado
1 review
0 helpful votes
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This is a real company, but just barely. They sell knockoff items that are shipped in inappropriate package (so damaged when they arrive). They wont take back items at all and only offer a tiny refund-a couple of dollars-and I would be scared to give them my cc for a refund anyway.

Date of experience: December 15, 2017
Philippines
1 review
5 helpful votes
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I bought 8 items worth $41 last June 17. Site says items shall be delivered within 10-25 days. Up until today, no items has arrived. Contacted dresslink and they say to wait a little longer. Until when must I wait for my items?! Its been 63 days now and still no sign of my items. I trusted them with my hard earned money hoping Ill be able to roll my money by starting a new business.

I have purchased items from Rosegal and Ebay and they all arrived on time. Rosegal uses the same shipping method which is China Post but they were able to stick with their committed period of delivery. I just hope there'll be a particular agency whom we could turn to in cases like this wherein many are being scammed by this bogus sites..

Date of experience: August 18, 2016
Sunny L. DressLink Rep
over a year old

Dear, please send me your order NO and I check for you soon, if your parcel lost on the way, we will apply refund for you soon, you will not lost any money in our site, okay?
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department

GB
1 review
0 helpful votes
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Disgusting
January 5, 2018

Advertised genuine products however fake items arrived in broken boxes. Tried to cancel the order when others posted reviews about fake items. However they wouldnt let me cancel it. Once received I again contacted customer services with disgust at what had been delivered to me. All they will offer is a $10 refund which from reading further reviews am not sure that would even turn up. Awful, untrustworthy company, would never order from them again and advise anyone to stay well clear.

Date of experience: January 5, 2018
Canada
1 review
4 helpful votes
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ROBBERS
July 2, 2015

I ordered a bunch of stuff online thinking the stuff will be great. Everything came and is completely unusable. Swim suits made out of paper thin material with no stretch. Even though i followed the size guideline nothing can be worn at all. I asked to return the items and they said i could but i needed to write them a list of the item numbers i am returning. So i did. They told me i cannot return that many items. I've been robbed. I didnt use pay pal either. 200 dollars down the drain. I should make a youtube review. Heres my order number ******* since i know they are going to ask in the comments.

Date of experience: July 2, 2015
Sunny L. DressLink Rep
over a year old

Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. And i have noticed your review about the problem of items you unsatisfied. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

New York
1 review
3 helpful votes
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I have ordered a total of 15 items in two shipments, totaling around $100 with shipping in there. I've heard many problems with China shipping, so stuck with UPS. I have received every item and they are all generally close to the description/pictures. The material usually is pretty good, but quality control in the stitching is hit or miss, though usually not too bad.
For returns, the customer service was prompt and friendly, but I did not receive a full refund(only 25%) due to shipping costs on returns. They will just tell you to keep the item and not spend the money on shipping it back.
*Forgot to originally mention, the love reviews are most likely true. However, the site will not post any review that is slightly "below average." So everything is rated high because only good ratings pass.

Date of experience: January 14, 2015
TT
1 review
9 helpful votes
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I ordered about a month now paid for fedex delivery and as of today still have not received my items and out of pocket 130.00. The customer service keep asking me for the same info each time and is taking weeks to respond
I will never buy from them again
I even tried calling not sure if the number on their site is correct because the phone keeps ringing out and then hangs up
Someone in customer svs authority should visit this site

Date of experience: August 18, 2014
Sunny L. DressLink Rep
over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Canada
1 review
0 helpful votes
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Fake, knockoffs, frauds
December 4, 2017

I too, fell for the fingerlings. They charged the same retail price as originals. Packaging was destroyed by the time they arrived. Looks like they were re boxed to look authentic. Customer service is poor and major language problems. Wish I looked for reviews like this before I ordered. Had no idea this junk was coming on a slow boat from China. Buyer beware. Stay far away.

Date of experience: December 4, 2017
New Jersey
2 reviews
0 helpful votes
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I love all there cloth
December 8, 2016

I give it 4 stars for WHAT IT IS - my experience with the cost to quality ratio, and how their stuff fits me.

I am in the very-happy camp. I'm 5'6" 145 lbs, long legs relative to my body. I am 36D / Medium top, and typically size 8 / Medium bottoms. I find their sizing runs pretty much true to typical store sizing. I am not as tall as the models, but I have a long curvy shape like they do. I imagine that's one reason I am happy with the fit of everything I've bought. TIP: I consider this with any clothing company - for ex, if the models are all boy-figure types, that's a clue their stuff probably isn't going to fit my curves and look good on me. In fact I love everything about them

Date of experience: December 8, 2016
Sunny L. DressLink Rep
over a year old

Dear Mary, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Belize
2 reviews
14 helpful votes
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I ordered over $100USD in items and chose DHL as the shipping method as I wanted to stay on top of where the package was... I was a bit paranoid after reading some of the negative reviews. Well everything arrived in 3 days! The customer service is exceptional... I got responses to all my questions within an hour or two. Although te quality is somewhat wanting, you can't beat the prices so very happy and will definitely be ordering from them again. The only shortcoming is that shipping is somewhat expensive.

Date of experience: November 14, 2014
South Africa
9 reviews
59 helpful votes
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Prices doubled
May 4, 2015

Logged in this morning to make an order only to realise that most of their prices had doubled i had to ask Fiona why they had hiked prices and she gave me the usual response "our supplier's prices have gone up". Now as a reseller you ask yourself if it is still worth buying from Dresslink if you are barely making profit. I think its high time i consider other options because really now dresslink doesnt cut it for me.

Date of experience: May 3, 2015
Sunny L. DressLink Rep
over a year old

Dear, thank you for your information, and hope you will have a nice shopping in our web. And we will always improving our service. Have a nice day.

Bahamas
1 review
6 helpful votes
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I love it
December 22, 2015

Stop bashing Dresslink guys I just got my order last night and everything was there, the clothes fit and I couldn't be more than pleased! I ordered $94 worth of stuff, a dress, a lot of crop tops, pants, shorts, a swimsuit and some socks. Only problem you may have is something coming in looking different from expected, but what'd you expect from a cheaper site like this? If you want to avoid that, go to sites like Forever21, H&M or something. You order cheap, you get cheap.

Date of experience: December 22, 2015
India
1 review
1 helpful vote
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Excellent!
October 10, 2016

I have always been reluctant about buying dresses online but DressLink has changed that. They not only have the latest styles but also topnotch quality in their dresses. Great service and easy to navigate website that feels secure while doing payment transactions. A slight improvement in shipping time would be great but otherwise, it is a fantastic initiative!

Date of experience: October 7, 2016
Maryland
2 reviews
8 helpful votes
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As a first time customer I am very disappointed. Shipping took over 2 months and when I try to contact them they keep saying wait 10 more days, looks like this is their way to do this so you can't dispute it after 45 days in paypal. I've order a lot of stuff from China and it shouldn't take this long. Price is good but don't expect good quality out of them, you pay what you get.

Date of experience: November 7, 2014
Sunny L. DressLink Rep
over a year old

Dear, i am really sorry for the delivery problem and beg your forgiveness. Did you receive your order in the end? If not, could you please kindly provide your order number to sales@dresslink.com? and provide your order number. We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1966th among Women's Clothing sites.

service
81
value
78
shipping
83
returns
56
quality
74