DressLink Reviews Summary
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1976th among Women's Clothing sites.
If i could give this zero stars, believe me I would! Let's just say I ordered 3 small items in October or 2013... Tomorrow is January 1,2015 and I have YET to get these items. But of course, they didn't forget to bill me! Terrible terrible service.
I ordered over 30 items and chose registered air mail as the shipping method. I was not any bit paranoid about the delivery. Well everything arrived in 25 days! The customer service is exceptional. It is amazing.
Love this site! Cheap clothes and so far pretty good quality. They do sometimes have a couple loose threads but nothing a quick snip won't fix. I did get a item with a hole in it once. I emailed them and they credited my account. I place reviews and upload photos once I recieve the items and then get points,. Every 100 points = $2... I also love their 0.01$ sales! I chose the cheapest shipping... yeah it takes a month to arrive to Canada but I'm never in a rush for it... and it works out about $7 per item (roughly) once I add shipping etc to it! I tell all my friends about this site! Just order a size up than u normally would get!
I used to love this site because it's cheap and you can find some cute things. However, things started going missing form my orders. When I confronted them they assured my they would send me replacements and/or a refund. Neither ever happened. I emailed them over four different times with no helpful response. The only time they contacted me was when I posted a terrible review but they still never gave me my $25 back. It's been over a year.
Dear, i am really sorry for the missing problem, could you please kindly contact sales@dresslink.com if you still have not receive the refund? Please do not worry, we will check the problem and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
I used to love this website however the last time I bought from them one of my shirts came damaged. It had a hole and stain on it. I complained several times and I was never issued a full refund for an item that I said I can not wear. They said it wasn't their fault. TERRIBLE customer service. Yes they have cute cheap clothes. CHEAP and poorly made. Never again will I shop on Dresslink.
Dear, i am really sorry for that, and beg your forgiveness. Did you receive the refund? If not, could you please kindly provide your order number to sales@dresslink.com? then we will check the problem and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Do yourselves a favor and DO NOT ORDER FROM THIS COMPANY. THIS COMPANY IS A SCAM! This company has no business integrity whatsoever. These are money hungry $#*! ppl. I ordered a package worth $100 3 months ago and guess what I still have not received yet. I emailed the company and they had the audacity to blame me- their customer! Not only did they accuse me of placing a hold of my package at the post office (I asked dresslink to send to my home address like a normal person) but they also said I gave them the wrong address. I gave them one address and it was my home address and they ship the package to another state completely. I live in CA not Missouri! Then they deflected the blame on me saying that I told the post office to ship it there. How ridiculous can they be! Now my package is lost. They did not apologize to me and cannot guarantee that it be shipped back to me free of charge. Man I deserve a full refund and a sincere $#*!ing apology.
Dear, i am really sorry for the long delivery, and beg your forgiveness, did you received your order in the end? If not, could you please kindly contact sales@dresslink.com? and provide your order number of which you have not received. I will check the information, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
I ordered like a month ago and still haven't seen any progress. I checked the website and it says "processing". I'm a little afraid that my items will never come because i ordered some items as a Christmas present for a friend. I'm kind of upset to see the status bar not move at all for an entire month. Yes, i took China post non track, but i didnt think it would be this long for dresslink to just get the items ready! I'm extremely annoyed...
Dear, i am really sorry for the problem, and beg your forgiveness. Dear, did your problem solved in the end? Since it was our busiest season, so we need more time to arrange everything, and if your payment is via western union, it may delay the processing time. Hope you can kindly understand.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
It's been 2 months since doing my online shop. Dresslink is one of my major supplier. In terms of customer service, I would say they are very accommodating, and willing to solve all your demands/inquiry. I received my item on time but some of the item I might say the quality is not that good but what can you get for a cheaper price. All in all I satisfied with Dresslink.
DON'T order from this website "dresslink". They never send the my stocks worth $120usd. I have emailed several times no reply. Then the sales person never rply to me on skype and even blocked me. DAMN BULL$#*!!
Dear, i am really sorry for the problem, did you received your order? If you still have not receive your order nor refund, could you please kindly contact sales@dresslink.com, and provide the order number? We will check the information, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
DO NOT ORDER FROM THIS WEBSITE! I thought I'd give it a try since there are so many positive reviews and I wish I wouldn't have. I chose 8-15 days shipping and it took a month to get here I open the package and surprise! Completely different item from what I ordered, I ordered the gray swimsuit with the bones and received an ugly T-shirt with a corset badly printed on it. I contacted customer service and they send me an e-mail asking me if i was "sure this item was received from our website", I answer with more info and they send me an automated e-mail 1min later saying they changed warehouses and any problems will be looked into on monday... NO HOPES ON GETTING THE RIGHT PRODUCT OR MY MONEY BACK! I'm happy I didn't spend more than 7 bucks with this company. FRAUD!
I submitted a bad review at their website and they have it under moderation so I'm sure they won; t allow bad reviews to be posted on their website.
Pay the extra money and go buy something out of your local store, the cheap prices aren't worth it!
Uploading photos of what I ordered and what I received.
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
I ordered two dresses for 18$ total and both of them was too small so I contacted the staff and they said they will refund me if I close the Paypal dispute. But I don't trust them so I think that I will update it to case that Paypal could review it.
Dear, i am really sorry for the size problem and beg your forgiveness. Dear, since you opened case, our system may refuse to refund, so we asked you to close case first, in that case, we can arrange refund successfully. Hope you can kindly understand. And did you received refund in the end? If not, could you please kindly provide your order number to sales@dresslink.com? i will check problem for you.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.
Dear, i am really sorry for the delivery problem, and beg your forgiveness. Did you receive your order in the end? If not, could you please kindly contact sales@dresslink.com and provide your order number? We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Order number # ******* did not come. I tried to resolve it with the company and they keep giving me the run around. I am now forced to dispute it with my bank. I was happy with their service up until this point.
Dear, i have checked your emails, and found that your order 332672 arrived on Nov-22-2014.and we also provided you information. Did you go to your local post office to check it first? Since we have contacted shipping company, they also told us they delivered your order to your address.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Customer Service Department
This is one of my favorite wholesale asian online shops. They have great prices and their items are extremely good quality as well!
I ordered over $100USD in items and chose DHL as the shipping method as I wanted to stay on top of where the package was... I was a bit paranoid after reading some of the negative reviews. Well everything arrived in 3 days! The customer service is exceptional... I got responses to all my questions within an hour or two. Although te quality is somewhat wanting, you can't beat the prices so very happy and will definitely be ordering from them again. The only shortcoming is that shipping is somewhat expensive.
As a first time customer I am very disappointed. Shipping took over 2 months and when I try to contact them they keep saying wait 10 more days, looks like this is their way to do this so you can't dispute it after 45 days in paypal. I've order a lot of stuff from China and it shouldn't take this long. Price is good but don't expect good quality out of them, you pay what you get.
Dear, i am really sorry for the delivery problem and beg your forgiveness. Did you receive your order in the end? If not, could you please kindly provide your order number to sales@dresslink.com? and provide your order number. We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Since finding this site i've made 3 orders with this site, and so far my experience has been quite good.
First order had 3 crop tops, they were all good cotton material and thickness.
Second order was a dress, this one was a disappointment as there was a stain on the dress and they would not refund me a full amount even though i could not wear the dress cause it was a big stain. But after a dispute with paypal I managed to get a full refund.
Third order I had just placed 2 days ago and it has already shipped.
This site is like a hit & miss, something like purchasing from china on eBay. Also takes about the same time for shipping.
I have ordered heaps of stuff and it comes to Australia in about a week so the delivery time is much better than aliexpress, I have ordered things from this site and it takes forever to come from some sellers and most of it was the pits and I never got my money back. Now some of the clothes on Dresslink were great but a lot the material was very thin. But hey I live I a hot climate and I can still sell them and make a profit. At the end of the day you get what you pay for so if you want an expensive looking dress than you need to buy from another site. If you want things quickly than use DHL or FedEx as China post is incredibly slow and if you want a better dress pay a better price.
I bought two item in beginning of June. One item i got in July but second one still didn't get. After writing 3-4 mail regarding refund i got a proper reply on 11th September that they will refund my money. But it could take max 45 days.
Today is 31st oct and still i am waiting for my money. I again tried to write mail about money refund and customer service is replying me that i have wait for some days because they will start this refunding process from today
Dear, i am really sorry for the delivery problem and beg your forgiveness. Did you received your refund? Could you please kindly contact sales@dresslink.com and provide your order number? We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Have placed a few orders from Ireland, takes over 5 weeks to come. First order was fine, ordered by the measurements, placed a massive order for christmas and went again by measurements and everything is too small, i'm devastated, i will have to pay to send them back and wont be refunded the shipping cost, its not really worth my while as the shipping is the most expensive part, so now i'm really out of pocket for christmas as i have to buy all new gifts and have a pile of clothes which i won't be able to get a decent price for from anywhere
Dear, i am really sorry for the size problem and beg your forgiveness. Dear, it is our return policy that if you return, you need to pay return shipping fee yourself. Hope you can kindly understand. And normally we will give a partial refund as compensation. Could you please kindly provide your order number to sales@dresslink.com? and i will check the problem for you again, also, i will try my best to apply a partial refund as compensation if we did not refund.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
About the Business
Dear customers, If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can. Have a nice day! Sunny Dresslink Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear, i am really sorry for the delivery problem, and beg your forgiveness. Could you please kindly provide your order number which you have not received to sales@dresslink.com? we will check the problem for you, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe