DressHead

Do not buy from these people. They shipped my clothes but nothing fit properly so I asked for a return label. They said I would have to pay shipping back to China. I asked what about their 100% satisfaction or shipping is free? They never replied. My credit card company is instigating and the Better Business Bureau has not heard back from them regarding my complaint. I would think a reputable company would have nothing to hide from the BBB. Stay far away from this " company".

I ordered shoes for a wedding 2 months before the event. When I got the confirmation email it said it would take 8-12 days to arrive. As I approached the wedding I emailed customer support about my order and eventually asked for a refund and all they did was send me the tracking number. I have not gotten a refund or my order and now it is 1.5 months later than I was expecting. I have purchased things from companies where things get lost in the mail and they immediately apologize and send a refund. Terrible company. This is probably a scam. Do not buy from them.

Like many of the reviews you have read, you either are satisfied (hit) or not (miss). I landed both. One out of the two dresses I ordered, for my daughter's graduation, was out of stock. I did not have a problem with communication (given the language barrier), and Lucia was very helpful. I was given a full refund for the dress that was out of stock. Also, If you don't get an answer, just be patient and being nice in your emails may help as well. An improvement DressHead can make is to be up to date on items that are sold out or out of stock. This will address a lot of issues. I am a satisfied customer.
Teacher4life (Educator)

I've been waiting a month for my items. Dresshead has been contacting me through emails. There is not a phone number to contact them and nobody to file a complaint with. I have gotten over 50 emails with several different stories about my order. One day they say they're sending it the next day they say they're refunding my money then they say they're sending it again then they say it's out of stock. And I don't think they can read because they've asked for my address over 10 times. And I never got my merchandise or my money back and it has been over a month.

I order a couple ideas from dress head they change my order size for me before my idea got ship out. I got my order yesterday 10/20/2017 I place my order 10/03/2017 the customer service kept me updated on my order my clothes I order were in great shape. Along with my free idea got everything I order. I don't know why there so me bad reviews on this company before I had no problems with it in they do a great job. I would definitely order from them again. I guess I'm just easy to please can said anything bad about the place beside it affordable for me to buy in get new clothes at cheaper price can't beat that.

Thank again dress head for my order

We ordered a really cute pair of shoes for my daughter toward the end of July for a party she was attending Aug 8th. They were supposed to arrive in time but they just came yesterday, the 16th. That's fine, I know mail is slow lately. But the problem is they SENT ME TWO LEFT SHOES! Ok, mistakes happen, so I go on their website to do a return but surprise surprise. No return options available! I emailed Dresshead right away and they respond w/ "you pay for shipping to Hong Kong" and that's all they had to say. They never gave me directions or a link or anything that would help facilitate a return & they haven't responded to any of my other emails. Besides, paying to ship them back to Hong Kong would cost more than the shoes themselves and I've already to to pay shipping and handling to get them here! It's not right! They are a sham of a company. Do yourself a favor and order from them!

I purchased two blazers from this company. The sizes are not even close to what you order and they do not send the color you order. If you try to return them, you must ship them back to Hong Kong at your expense and if you do not wish to return them they will give you a discount on your next purchase. I will take the loss but never order from them again and advise my friends to do the same. The sizes are about three sizes different from what they advertise. I usually take an extra small and ordered a large. They came no where near fitting me. Be careful when you order clothing from them.

I purchased a dress which was way to small. I used the companies chart to assure the correct size, but should have order 2 sizes larger. Loved the dress and wanted to exchange, since their return policy indicates that it is an easy process just contact their customer support. I contacted support and after 1 week of emails I still have no address to exchange item. I have been told I need to return to Hongkong even though their return policy states they have different address for US and Europe. LUCIA is the name of my representative and her only response is you have to return to HongKong and pay postage - but has Never given me an address. This company product was very nice but I will NEVER order again since they do not stand behind their easy return policy.