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How would you rate DressHead?
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Canada
1 review
2 helpful votes
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Great customer service!
December 27, 2019

After placing an order, I decided I wanted to change an item for a different one, customer service responded quickly and allowed me to do so with ease. I will be ordering again very soon! Thanks, B

Date of experience: December 27, 2019
Colorado
1 review
5 helpful votes
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Positive experience
June 12, 2019

After reading online reviews I was skeptical, but then realized that there are probably 10 positive experiences for every 1 bad; so decided to give it a chance. The shoes I saw on the website I couldn't find anywhere else; they arrived in approximately 14 days from order and I LOVE THEM. It would be nice if you were given shipping information post order process and the site doesn't clearly identify that they are outside of the United States, but overall my experience was positive

Date of experience: June 12, 2019
South Carolina
1 review
2 helpful votes
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I ordered a black bathing suit high waisted and I ordered a 3x. I normally wear XL so I thought this would be ok. No. The bottoms were a little tight but not bad. And I could not fit the top around me it was tight and was wrong size couldn't even fit my chest in the top. Will not be buying from DressHead again.

Date of experience: May 30, 2019
New York
1 review
2 helpful votes
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I bought 5 dresses for by daughter and her friend for my daughter 16's party.
They arrived in advance and fit them great. They do have had a wonderful time.
We will be back shopping more.

Date of experience: March 1, 2018
Connecticut
1 review
3 helpful votes
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Exactly what most of everyone is saying, the dress I bought was not as advertised, poorly made is correct, shipping is outrageous, the size is definitely incorrect. FALSE ADVERTISMENT DON'T BE FOOLED! It may look nice but it's not when you get it...

Date of experience: July 30, 2017
Texas
1 review
10 helpful votes
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DO NOT PURCHASE
February 3, 2018

DO NOT. IN ANY CASE. BUY FROM THIS SITE. Not only do they falsely claim that there are free unlimited returns, but the sizing is completely incorrect. They will not except returns, won't email you back & argue that you should have read the description more correctly. They are a SCAM & fraud at all levels. STAY AWAY

Date of experience: February 3, 2018
Michigan
1 review
9 helpful votes
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Do NOT, do NOT BELIEVE ANY positive reviews, they must be putting them on there.
SAVE YOUR MONEY
SAVE YOURSELF A LOT OF GRIEF

THEY EXPECT YOU... YOU... YOU TO return their mistake to china, at your expense!
Horrible customer service.
Not even close on size of my dress.

I ordered size 2x, plus size, I got approx size 12.

She said, label is right, I don't care, WHAT LABELS YOU PUT ON. They are not American sizes

Date of experience: February 24, 2018
New Jersey
1 review
2 helpful votes
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I order 6 dress n they looked nothing like the website. I just want my money back... This company is a scam no contact number to talkto anyone. The blue dont match the blue n its crazy where the black dont match the black the peach suppose to be pink i can't believe they took my money n sent me this crap if i was anyone looking to buy from dress head i wud not ciz wat you order is not wat you go get this is a repoff

Date of experience: May 13, 2017
New York
2 reviews
5 helpful votes
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WORST SITE TO SHOP EVER!
November 3, 2017

I bought a few dresses about a month ago, first off, they ran out of two so they credited my account. That was fine! But the other dresses don't look at ALL like the pictures and they are made very poorly! I've been emailing back and forth to customer service and they want ME to pay to send them back to the warehouse in Hong Kong. Can you believe that?! THEY DO NOT WANT TO HELP AT ALL! THEY JUST KEEP SAYING TO SEND IT BACK. WHAT IS THE POINT OF IT IF THE SHIPPING WILL BE MORE EXPENSIVE THAN MY CREDIT? THE WHOLE SITE IS THE WORST! DO NOT EVER SHOP THERE!

Date of experience: November 3, 2017
Washington
1 review
1 helpful vote
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Received order three weeks soon as i seen items first off not material they say its goin be. Then there was a note saying one item was out of stock and they credit my jpay i dont have a jpay n my account was never credit n my emails were not return. Also they sent me a XL and i order all 2Xl cuz i know sizes arw from china the XL wouldn't even fit a 10year old of 100 pounds because i tried to give away so last thing material were the worst out of all places i ordered from definitely cheap made not even cloth legging n do not stretch at all. So i say do not order n they charge hella for shipping just for u to throw away

Date of experience: April 30, 2017
Tennessee
1 review
1 helpful vote
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Wonderful website
June 9, 2018

I enjoy shopping on dresshead have told a number of people how wonderful this web sight is. It was pleasure to shop on the website, the bag was so good.
I really like them.

Date of experience: June 9, 2018
Florida
1 review
1 helpful vote
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Sent 3 dresses when i pad for 4. Dresses are 2 sizes too small. 2x is like a large. Would send other dress they said unless i cancel paypal case. NOT GOING TO CLOSE

Date of experience: March 8, 2021
Maryland
1 review
4 helpful votes
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I have been going back and forth with DressHead support, to the point where they aren't responding. I ordered from this site not knowing the products are being sent from overseas. There were no indications on their site, that would allow me to believe, that I was actually ordering from an overseas merchant.

The website states, that I would receive my products basically within a week, it has been over that, but yet, I still don't have tracking numbers for my other products that I have ordered, they only have sent out one tracking number, pertaining to only one of my orders. I am still awaiting two more tracking numbers.

I emailed support and they responded with some BS, stating that for one of the orders, they were waiting for the shoes to restock. I sent another email in response, telling them to go ahead and send the items and then once the shoes restock, then send them separately, they agreed, but yet it has been 3 days and still no tracking numbers.

I have ordered almost $200 in merchandise from this company and they aren't standing by their claims. Very disappointed in this and once the government reopen, I will definitely be emailing some representatives and filing complaints.

Date of experience: January 6, 2019
Virginia
1 review
1 helpful vote
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Pretty cheesey
November 1, 2019

Shoes are light weight plastic heels. Shirt is 2x mite fit a large person wrong color suppose to b flannel thin you can see through it. Took a month to get order almost. Like nothing about it.

Date of experience: November 1, 2019
Michigan
1 review
7 helpful votes
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Dumbhead
December 4, 2017

What ever made me think this would be a good deal. I must have been bored and possibly drunk. Seriously it took a month to land on my porch. Seven sweaters and a bunch of freebie things squished into a plastic bag. Ok. As I unwrapped each individually plastic bagged sweater, I just kept thinking what have I done. 95 bucks down the drain. I no probs wear a large. I bought x large sweaters. One when, Pulled it out of its bag I laughed it was so tiny. I thought man do I know any seven year olds?
Ok. I have learned my lesson. Why bother even trying to send back. No clear washing or fabric identifications. Lol. If you want to piss away your money or have a sad laugh go ahead and buy this stuff. Oh I got free makeup too. Yeah. Like I would put this on my skin? Chinese crayons have toxic stuff in them. Make up? Lol. Man. Why did I waste my time and money. What have I done? 95 bucks I could have gotten a few things or needed winter boots. This is a complete mess. Dont do this. Again, do not piss your money away. If you are the size of a pixie or child get an xl. They may fit. Just take your money and go online to amazon and get a few things that will be normal.

Date of experience: December 4, 2017
Massachusetts
1 review
9 helpful votes
Follow Amanda A.
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My wife and I each ordered a swimsuit on July 4th not know this company was out of China and not local to us in the United States.
I was concerned as soon as I found out that we were either one, not going to receive our swimsuits, two they were going to come in and be a poorly made cheap initiation of the stolen pictures they use, and three they weren't going to fit. Never did I expect to receive a rock with my order for them to gain more money through shipping and handling. The swimsuits arrived today two weeks after ordering. They actually don't look bad and ordering up a few sizes on instinct (from looking at their size charts and because I just had a feeling we would want the extra room) was a good idea because if I had bought my normal size it would have been three or four sizes too small at lease. The swimsuit fits me better than any I own at the moment but it's not a perfect fit. I'm not going to even bother trying to tmreturn the because even though they claim free returns, we will never get our money back. Please do your research on a company with prices that are too good to be true and offer incentives like free items after ordering a certain amount of things.
Shame on you DRESSHEAD for not having the gall to put a review and feedback button on your own website! Not everything is perfect nor does it get the best rating consistently!

+1
Date of experience: July 18, 2018
New Jersey
1 review
0 helpful votes
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Wonderful website
July 8, 2017

I love to shop here. It's wonderful. I enjoyed the shopping. All of my issues has been fixed very quickly. Absolutely i will be back again for Xmax gifts.

Date of experience: July 8, 2017
North Carolina
1 review
0 helpful votes
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I would not advise anyone to order from this cheap company. My dress I ordered was not by far what I received. Not the same pattern on the picture an very cheap made! Do better China.

Date of experience: April 30, 2019
Nevada
1 review
2 helpful votes
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MEASURE YOURSELF BEFORE YOU ORDER, EXPECT ONE MONTH DELIVERY & YOU WILL NOT REGRET THE WAIT! I WASN'T LOOKING TO BUY A SHOE BOX OR NICE PACKAGING, JUST CUTE CLOTHES! ALL OF THE STUFF I BOUGHT FIT & I LOVE IT ALL. HIGH QUALITY JACKET, MY BOOTS ARE CUTE & COMFY(EXCEPT ONE PAIR A BIT TIGHT BUT FIT) NOTHING WAS CHEAP ALL HAS LASTED EVEN THE FREEBIE CORDS ETC. THIS IS NOT A SCAM JUST ORDER PROPERLY. I AM NOT FAMILY & HAVE NOTHING TO GAIN FOR THIS REVIEW. I DIDN'T LIKE THE GAS EXPENSE FEE ADDED IN BUT EVEN SO IT STILL WAS ECONOMICAL. I WISH THEY'D REDUCE SHIPPING COSTS & REMOVE THAT FEE BUT OTHER THAN THAT MY EXPERIENCE WAS GREAT!

Date of experience: November 2, 2020
California
1 review
0 helpful votes
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The packaging was horrible, they didn't even come in a box. The Heels were scratched & the back of both heels has made in china printed visible when worn

Date of experience: July 7, 2020

Overview

DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressHead most frequently mention tracking number, free returns and return policy. DressHead ranks 1899th among Women's Clothing sites.

service
70
value
69
shipping
71
returns
60
quality
65