There's individual shipping fee for each individual Item you order even if you order all at once.
When I did not receive a tracking # on my first email after my order was placed I went back to check all I got was an order # which did not work for tracking fyi so I emailed customer service, asking for one and stated that i did not receive one. Lucia emailed me back say in to 'pay attention this time' which I found very rude and unprofessional. I will not order from this site again
I am whole pissed off! I not only just got the dress which I got 3 but they are totally not what I expected! I'm livid! The material used is material used for your nightware! Smh a mess they will NEVER get any services from this one here and I promise that!
I purchase via online a white body con dress (M). It was exactly what I wanted. It fit prefect. It was true to size. The order came on time.
For my first time ordering I am a satisfy costumer. Plan to order again.
Although I received my shipment in a timely manner, I was not impressed. Ordered 3 pair of leggings. Two of them were not the color stated and the deer head on the sides of leggins were all upside down. Quality was not up to what was expected. I have ordered leggings online from other companies and have always been satisfied. The third pair I ordered from here was out of stock. My order came with a note stating they had tried to contact me and since they didn't make contact they had issued a refund. I had to ask when they tried to contact me and when did they issue a refund because I saw no evidence of either. After that I got a refund of said item almost immediately. Seriously doubt I will be ordering from here again.
They take forever to deliver and I couldn't even get my my tracking number. It took them 5 days after the fact to give me the tracking number. Then when I try to track it, the thing say unavailable. My clothes came and they were took $#*!ing small. The material was so cheap. I might as well go to the thrift store.!
I love Dresshead.
I never had problems with them:
Their delivery is on time as per the indicate on their site! The quality of the clothes is good compared to the prices...
Just some items are way to expensive compared to the shipping cost! LOOOOVE IT anyway:
I ordered a maxi dress online that I wanted to wear for an event. They claim that your product will arrive in 18 to 15 days. I ordered my dress in March, a month in advance before the event I wanted to wear it to, and it STILL has not showed up. I have sent out multiple emails to DressHead support and no one has gotten back to me as to where my package is, if I will even be receiving my package or if I could have a refund. DO NOT BUT FROM THEM! They just want your money and do not care about your valuable customer service. Take your business elsewhere. I have never had an experience like this in my online shopping life.
I received the four dresses and free gifts from dresshead.com in a timely manner i ordered the 2x which i wear a 1x so the dresses have comfortable slack, all in all i think i got a great deal for 76 dollars so i will continue to do business with the company Thanks Dresshead
I was scared after reading all the horrible reviews AFTER I had already ordered my bathing suits. Figured it was $80 down the drain but crossed my fingers. After ordering I didn't hear anything for about 5 days - I was waiting for a purchase confirmation. I received an email with confirmation and a tracking number. I ordered on June 4th and received the suits on June 17. The suits are AMAZING! They aren't cheaply sewn and are the same material and quality I get from Victoria's Secret. I am 5'3" and weigh 105 and I ordered some small and some medium. Use the measurement chart below each suit to decide! I am soooo happy with this purchase! I can't vouch for their clothes or shoes but if you need some swimsuits this is the place! Yay!
There's not too much to say except. STAY AWAY FROM THIS COMPANY! I ordered over 160.00 worth of items from this company, I received the items 2 days before schedule only to be sicken with the sight of everything they sent. I ordered a size larger than what I would normally wear and when I say my 9 year old niece could fit the clothes I am NOT over exaggerating. The clothing that had writing was melted together, the bottoms of my "tights" looked like bell bottoms, I couldn't pull my shorts or pants pass my knee caps. My butt hung from the "dresses" because they were the same size as a larger shirt. One dress had a large whole on the side, so I didn't even attempt to humor myself by trying it on. This company is a complete SCAM, don't waste your time contacting them because it's like pulling teeth from someone who doesn't have teeth, non- existent. I would recommend donating to a charity before donating to this company.
I bought over $100.00 of items because I was going on a cruise. I thought I would buy and return what did not look good. When I tried to return, thay start out nice asking why and what can they do to get me to keep them. When I said I just want to return they would tell me to send them to hong kong but they will never give you an address just over and over send to hong kong! Please keep your money! This is too bad too because I would have loved to buy more if they just simply let me return my items right away with out run around. I never did get to return them or get my money back!
I like the clothes on this site and my being experience would be great If i received what I acutely purchase. They will list clothes on their site and after you purchase them they will say they no longer have it in stock......about a month later. I ordered some cute dresses and my package was envetully shipped after I received the package there was a note saying that my items were out of stock and that they tried contacting me and got no response. They not also stated they refunded me but they hadn't. This happened to me twice. The first time it happened they did contact me but it was the day of delivery!
Talk about disappointment. They done allow reviews on the actual website and its 3.99 per item-for shipping. They even charge taxes! Ive never heard of a company out of the us that charges taxes. You can order from them but I won't anymore.
I ordered a dress from this company. The size was not even close to what was specified in the description; it was like XS at the top and XL at the bottom part. Even the message on the site said 100% satisfaction guarantee and free return (plese note they said easy return), the only one reply i receoved from the customer service - you have to pay for the shipment to Hong Kong without any explanations even how to do this the shipment if you want to. There is no way to contact abybody.
I strongly recommend don't buy anything from this company
I bought two dresses from dresshead for a wedding. I chose online because I'm a big girl and it's hard to find dresses that are trendy-ish and cheap. But you get what you pay for. I paid $30 for two dresses I can't wear. One was a 4X and the other was 6X just to make sure one of them fit. Neither did! My friend who is a size large could not even wear them! And I can't get a refund because I can't afford to send them to Hong Kong! AND do NOT trust the reviews on their website. They are very few and all positive, I'm pretty sure they take down the negative ones. DO NOT waste your time and money on this scam site!
So I ordered a dress and it ook too long to arrive. I checked the tracking and it said it was never shipped. When it finally arrived it was too small. I ordered a Medium and it clearly was not. Now i'm trying to return it as they said to contact them several times and have yet to get a reply. It has been 3 weeks.
Order a coat came very quick and super cute. Wishes it was a little bigger. Order large I am a meduim. Coats you have to order twice your size if you want to wear a sweater under it. Love it and the color
I just received my order and love everything, i thought i was received wrong bag. Instead gray i received black. After contact " surpport" review and assist with my order history list. I do ordered in black.
Thanks for the most gracious help and prompt delivery. I love dresshead.
Hi ordered 3 dresses and 1 hoodie (the hoodie was a size too small but oh well everything else fits great) and got 2 free nice watches. 2 free bracelets, and 2 free eye brown draw on pencils! For great price I thought the dresses would of been cotton that I ordered but where silk and soft, but thick. Which I like because I havent seen anyone around here with one like that and I like different! It took 15 days to come in but it was wpre the wait! I just placed my 2nd order today! Thanks
Hey I have not received my order since November 8 my email address is *******@gmail.com you took the money out of my account $211.58 you didn't even leave your number because your wrong, you better put my money back to my account please before I contact the police Im not going lose my money I work to hard for my money okay please put my money back if you not this is the last money you'll take, thank you have a bless day.
Received my order and 1 pair of sandals were broken and they refunded me only half of the price and I wore the 2nd pair for 3 weeks and while out to dinner the sandals broke as I was walking and made me trip. I contacted them and they are very rude and no help at all. Very disappointed
Answer: You got part of your order and now Pay pal is going to request that you return items for a full refund. Dresshead has a California address but they are located on China. They don't accept returns to the California address. They also lost on their website that clothes must have tags when you return them. They did the same thing to me and I am still fighting to get my money back. Paypal couldn't help me based on not having buyer protection. I wish you the best in getting your money back. I have reported to several government agencies to try to shut these crooks down.
Answer: It may take 8-15 days to arrive. They posted the shipping time on website, but you need pay attention to see it before you check out the order
Answer: It's better order one size up
Answer: You can email support@dresshead.com for the tracking #
Answer: Dresshead doesn't have a number for customer service. They only provide email assistance which becomes ignored after you realize that you have been had.
Answer: All the close are badly sewn and are nothing like the picture.
Answer: How long ago was the order out in? It took almost a month for me to get part of my order which was garbage. I never got refunded for my other two items. I tried to do a return but it costs more than I paid for a return to China.
DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressHead most frequently mention tracking number, free returns and return policy. DressHead ranks 1899th among Women's Clothing sites.