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How would you rate DressHead?
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Texas
1 review
2 helpful votes
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Bad customer service
April 25, 2019

There's individual shipping fee for each individual Item you order even if you order all at once.
When I did not receive a tracking # on my first email after my order was placed I went back to check all I got was an order # which did not work for tracking fyi so I emailed customer service, asking for one and stated that i did not receive one. Lucia emailed me back say in to 'pay attention this time' which I found very rude and unprofessional. I will not order from this site again

Date of experience: April 25, 2019
North Carolina
1 review
1 helpful vote
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Pure crap
May 10, 2017

I am whole pissed off! I not only just got the dress which I got 3 but they are totally not what I expected! I'm livid! The material used is material used for your nightware! Smh a mess they will NEVER get any services from this one here and I promise that!

Date of experience: May 10, 2017
Belize
1 review
0 helpful votes
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I purchase via online a white body con dress (M). It was exactly what I wanted. It fit prefect. It was true to size. The order came on time.
For my first time ordering I am a satisfy costumer. Plan to order again.

Date of experience: March 27, 2018
Missouri
1 review
2 helpful votes
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Was not impressed.
July 18, 2017

Although I received my shipment in a timely manner, I was not impressed. Ordered 3 pair of leggings. Two of them were not the color stated and the deer head on the sides of leggins were all upside down. Quality was not up to what was expected. I have ordered leggings online from other companies and have always been satisfied. The third pair I ordered from here was out of stock. My order came with a note stating they had tried to contact me and since they didn't make contact they had issued a refund. I had to ask when they tried to contact me and when did they issue a refund because I saw no evidence of either. After that I got a refund of said item almost immediately. Seriously doubt I will be ordering from here again.

Date of experience: July 18, 2017
Kansas
1 review
5 helpful votes
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They take forever to deliver and I couldn't even get my my tracking number. It took them 5 days after the fact to give me the tracking number. Then when I try to track it, the thing say unavailable. My clothes came and they were took $#*!ing small. The material was so cheap. I might as well go to the thrift store.!

Date of experience: July 24, 2018
Michigan
1 review
1 helpful vote
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I love Dresshead.
I never had problems with them:
Their delivery is on time as per the indicate on their site! The quality of the clothes is good compared to the prices...
Just some items are way to expensive compared to the shipping cost! LOOOOVE IT anyway:

Date of experience: June 14, 2017
Canada
1 review
5 helpful votes
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Don't
April 6, 2018

I ordered a maxi dress online that I wanted to wear for an event. They claim that your product will arrive in 18 to 15 days. I ordered my dress in March, a month in advance before the event I wanted to wear it to, and it STILL has not showed up. I have sent out multiple emails to DressHead support and no one has gotten back to me as to where my package is, if I will even be receiving my package or if I could have a refund. DO NOT BUT FROM THEM! They just want your money and do not care about your valuable customer service. Take your business elsewhere. I have never had an experience like this in my online shopping life.

Date of experience: April 6, 2018
Louisiana
1 review
0 helpful votes
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My order
November 27, 2020

I received the four dresses and free gifts from dresshead.com in a timely manner i ordered the 2x which i wear a 1x so the dresses have comfortable slack, all in all i think i got a great deal for 76 dollars so i will continue to do business with the company Thanks Dresshead

Date of experience: November 27, 2020
Michigan
1 review
1 helpful vote
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I was scared after reading all the horrible reviews AFTER I had already ordered my bathing suits. Figured it was $80 down the drain but crossed my fingers. After ordering I didn't hear anything for about 5 days - I was waiting for a purchase confirmation. I received an email with confirmation and a tracking number. I ordered on June 4th and received the suits on June 17. The suits are AMAZING! They aren't cheaply sewn and are the same material and quality I get from Victoria's Secret. I am 5'3" and weigh 105 and I ordered some small and some medium. Use the measurement chart below each suit to decide! I am soooo happy with this purchase! I can't vouch for their clothes or shoes but if you need some swimsuits this is the place! Yay!

Date of experience: June 18, 2019
Texas
1 review
6 helpful votes
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There's not too much to say except. STAY AWAY FROM THIS COMPANY! I ordered over 160.00 worth of items from this company, I received the items 2 days before schedule only to be sicken with the sight of everything they sent. I ordered a size larger than what I would normally wear and when I say my 9 year old niece could fit the clothes I am NOT over exaggerating. The clothing that had writing was melted together, the bottoms of my "tights" looked like bell bottoms, I couldn't pull my shorts or pants pass my knee caps. My butt hung from the "dresses" because they were the same size as a larger shirt. One dress had a large whole on the side, so I didn't even attempt to humor myself by trying it on. This company is a complete SCAM, don't waste your time contacting them because it's like pulling teeth from someone who doesn't have teeth, non- existent. I would recommend donating to a charity before donating to this company.

Date of experience: August 6, 2018
Minnesota
1 review
6 helpful votes
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I bought over $100.00 of items because I was going on a cruise. I thought I would buy and return what did not look good. When I tried to return, thay start out nice asking why and what can they do to get me to keep them. When I said I just want to return they would tell me to send them to hong kong but they will never give you an address just over and over send to hong kong! Please keep your money! This is too bad too because I would have loved to buy more if they just simply let me return my items right away with out run around. I never did get to return them or get my money back!

Date of experience: August 23, 2019
Nat l.
Florida
1 review
3 helpful votes
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I like the clothes on this site and my being experience would be great If i received what I acutely purchase. They will list clothes on their site and after you purchase them they will say they no longer have it in stock......about a month later. I ordered some cute dresses and my package was envetully shipped after I received the package there was a note saying that my items were out of stock and that they tried contacting me and got no response. They not also stated they refunded me but they hadn't. This happened to me twice. The first time it happened they did contact me but it was the day of delivery!
Talk about disappointment. They done allow reviews on the actual website and its 3.99 per item-for shipping. They even charge taxes! Ive never heard of a company out of the us that charges taxes. You can order from them but I won't anymore.

Date of experience: August 30, 2017
New Jersey
1 review
3 helpful votes
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I ordered a dress from this company. The size was not even close to what was specified in the description; it was like XS at the top and XL at the bottom part. Even the message on the site said 100% satisfaction guarantee and free return (plese note they said easy return), the only one reply i receoved from the customer service - you have to pay for the shipment to Hong Kong without any explanations even how to do this the shipment if you want to. There is no way to contact abybody.
I strongly recommend don't buy anything from this company

Date of experience: July 23, 2017
Virginia
1 review
4 helpful votes
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I bought two dresses from dresshead for a wedding. I chose online because I'm a big girl and it's hard to find dresses that are trendy-ish and cheap. But you get what you pay for. I paid $30 for two dresses I can't wear. One was a 4X and the other was 6X just to make sure one of them fit. Neither did! My friend who is a size large could not even wear them! And I can't get a refund because I can't afford to send them to Hong Kong! AND do NOT trust the reviews on their website. They are very few and all positive, I'm pretty sure they take down the negative ones. DO NOT waste your time and money on this scam site!

Date of experience: May 15, 2017
Michigan
1 review
4 helpful votes
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Too long no reply
August 6, 2018

So I ordered a dress and it ook too long to arrive. I checked the tracking and it said it was never shipped. When it finally arrived it was too small. I ordered a Medium and it clearly was not. Now i'm trying to return it as they said to contact them several times and have yet to get a reply. It has been 3 weeks.

Date of experience: August 6, 2018
Minnesota
1 review
1 helpful vote
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Coat
October 28, 2017

Order a coat came very quick and super cute. Wishes it was a little bigger. Order large I am a meduim. Coats you have to order twice your size if you want to wear a sweater under it. Love it and the color

Date of experience: October 27, 2017
Arizona
1 review
1 helpful vote
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I love DressHead
July 15, 2018

I just received my order and love everything, i thought i was received wrong bag. Instead gray i received black. After contact " surpport" review and assist with my order history list. I do ordered in black.
Thanks for the most gracious help and prompt delivery. I love dresshead.

Date of experience: July 15, 2018
Oklahoma
1 review
1 helpful vote
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Loved all my items!
November 9, 2017

Hi ordered 3 dresses and 1 hoodie (the hoodie was a size too small but oh well everything else fits great) and got 2 free nice watches. 2 free bracelets, and 2 free eye brown draw on pencils! For great price I thought the dresses would of been cotton that I ordered but where silk and soft, but thick. Which I like because I havent seen anyone around here with one like that and I like different! It took 15 days to come in but it was wpre the wait! I just placed my 2nd order today! Thanks

Date of experience: November 9, 2017
Massachusetts
1 review
10 helpful votes
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Scam
November 27, 2017

Hey I have not received my order since November 8 my email address is *******@gmail.com you took the money out of my account $211.58 you didn't even leave your number because your wrong, you better put my money back to my account please before I contact the police Im not going lose my money I work to hard for my money okay please put my money back if you not this is the last money you'll take, thank you have a bless day.

Date of experience: November 27, 2017
Missouri
1 review
3 helpful votes
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Received my order and 1 pair of sandals were broken and they refunded me only half of the price and I wore the 2nd pair for 3 weeks and while out to dinner the sandals broke as I was walking and made me trip. I contacted them and they are very rude and no help at all. Very disappointed

Date of experience: June 21, 2018

Overview

DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressHead most frequently mention tracking number, free returns and return policy. DressHead ranks 1899th among Women's Clothing sites.

service
70
value
69
shipping
71
returns
60
quality
65