DresSale

I AM NOT affiliated with Dressale. This is an honest review. I stumbled across Dressale looking for a prom dress I had seen pictured in multiple other places before. I ordered, because it was on sale, put in custom measurements, and the same night, received an email telling me that things were confirmed. Blah blah. It was set to arrive on March 3rd. I ordered Jan 29th.
1. The emailing is sketchy. I do agree that they are not always clear, and they have trouble understanding. Keep your emails simple and they should reply wholeheartedly.
2. PUT IN CUSTOM MEASUREMENTS. I can not stress enough that the extra $20 is worth it. Do not trust sizing on sites if you have the ability to be specific. My dress came in and fit my like a glove. If you want to order it bigger to have it taken in if needed, then add a few inches to your custom sizing, but do not choose a preset.
3. Getting insurance is up to you, but remember they are shipping from China, and since some reviews are not reliable, there is no way of knowing whether or not your dress is stuck somewhere in an alley or in the ocean. They might snag you with the "you can not return it after 7 days" bill.
4. Don't get your hopes up. Sure, what is pictured may look really good, but that is not you standing in the dress. Do not expect yourself to look like a model, you should expect just a well made dress that flatters you in the right areas. (I'm shocked that people bought wedding dresses on this site.)
5. Give it time to process and ship. I waited a whole month. My dress arrived the 29th of February, earlier then expected.
I hope these little tips helped, but remember that not everything is as it seems on many of these sites. Be careful with your money, and make sure you read up on reviews before ordering-always!

This is an update on this company. I submitted a claim to get my money back and I did. I offered to send it to them if they agreed to refund me. They didn't want to give me a full refund and told me that it would be too expensive to return the item. I won the case with PayPal and now they are threatening me...

Dear customer,

This is the third and the last email from dressale about your dress order.It seemed that you didnt pay much attention to what we talked about in the email.

If you dont ship the dress back to us in one week, we will post your personal information, like address, phone number, email address and your dirty action in public website, like Facebook, Trustpilot, Twitter, Tumblr ect.

Also, we will ask our layer to work directly with you.We will call your local police to expose your action and send your case to BBB, FBI in US. They will work this out as well.

Once again, ship the dress back to us!

Our return address is:

Li Yin

Floor#2 Building49 Changhuajituan, Huqiu Road NO. 58

Jinchang District

Suzhou

Jiangsu Province *******

China

Telephone *******1502

Wait for your reply! If there is no info, we will start to call you time after time until you ship it back. Please understand that.

Regards,

Jewel

Dressale.com

I BOUGHT A DRESS FROM THIS COMPANY AND THE WORKMANSHIP IS SUCH POOR QUALITY THAT I AM UNABLE TO WEAR IT. THE DRESS ARRIVED WITH A HOLE IN THE BACK OF IT, A STAIN ON THE SIDE, THE FRONT OF THE DRESS DOES NOT LAY FLAT BECAUSE THE BEADING, SEQUENCE AND CRYSTALS WERE NOT SEWN ON CORRECTLY AND MAKES IT BUNCH UP, THE BACK OF THE DRESS WHERE IT IS LAYERED IS NOT COMPLETED AND IS ALL RAW EDGES, AND THE QUALITY OF THE DRESS IS EXTREMELY DONE UNPROFESSIONALLY. I HAVE BEEN FIGHTING WITH THE COMPANY TO RETURN THE DRESS, SENT THEM PICTURES WHICH IN THEIR OWN WORDS THEY SAY SHOWS THE "POOR WORKMANSHIP", BUT THEY STILL REFUSE TO GIVE ME A REFUND. THEY TOLD ME TO TAKE THE DRESS TO A DRESSMAKER TO HAVE IT FIXED AND TO HAVE IT CLEANED, THEY ALSO TOLD ME THAT IT WOULD COST ME TOO MUCH FOR ME TO SEND IT BACK TO CHINA, AND THAT THE TAILORS WORK LONG HOURS ON THE DRESSES AND THAT I NEED TO CONSIDER THEIR FEELINGS. I WAS SUPPOSE TO WEAR THE DRESS TO MY SONS WEEDING AND i CAN'T WEAR THE DRESS BECAUSE IT IS SO DEFECTIVE. BUYER BEWARE!

I feel so stupid for not reading these reviews before using this company. The dress I ordered did not show up in time for my event. I tried to cancel the order and was told the dress was made and I couldn't cancel it without a BARRAGE of fees which were nearly 3/4 of the cost of the dress. I had countless email exchanges with them - they are the most crooked company I have ever dealt with. When the dress finally showed up it was the WRONG color! When I told them that they said I was wrong and to look at an attached color chart, but there was no attachment. I sent them photos of the dress which was supposed to be dark green and it was a teal blue. I sent them a copy of my invoice which showed my order to be DARK GREEN, and they still will not do anything at all. I am SO furious and feel SO frustrated that I am just stuck with this $185 dress that I will never wear. I will take it up with PayPal but I double I will ever see my money or the correct color of dress I ordered. STAY AWAY FROM THESE PEOPLE - THEY ARE FRAUDS!

I am very satisfied with the products and the communication with DressSale team! I will surely buy more things.