Dorm Co

I ordered two of the Gray Headboards with Crystals embedded. They arrived quickly and securely wrapped. We have not set them up yet BUT they are exactly as described and even nicer in person. You will not be disappointed.

Received futon ordered. Paid for expedited shipping. Received item in box that has been taped up repeatedly. There is a hole in box and when futon pulled out, there is a hole in the fabric. Contacted customer service, sent pictures as requested and was told they deemed hole would not affect structural integrity. That's it. Offered 20% back on credit card. This futon is a gift. So I am supposed to just tell the recipient "don't worry about the hole - it won't affect the structural integrity"? No offer to exchange and replace. Stay away - buy your college needed items elsewhere.

I purchased a DormCo Club Chair for Christmas 2020 for my son's dorm thru Overstock. He brought it home with him this summer and I noticed that the bottom piece of fabric was completely ripping apart. This didn't happen overnight. I contacted Overstock who were not able to help me since they did not have a replacement part. Even though it was past the 30 days, I explained that it was at his dorm, 6 hours away. Still no help from Overstock so I then contacted Dormco and after going back and forth, the representative told me that if I was able to get Overstock to release the issue to them, them would be able to help. After several calls and emails, I finally got that to happen and Dormco did nothing! Ignored my emails. There is no phone number for customer service either. It was a complete waste of my time. What an awful company. They clearly sell very low quality products but have no regard for their customers.

I bought a bubblegum pink dorm trunk for my granddaughter to take with her when she goes to college in the fall. She loves it! Big enough to hold lots of clothes and other items but not too big for a dorm room. Very well built—can use it as a seat!

We have not set up my son's dorm yet so I do not have photos. But I could not believe how fast I received my items! Like in 2 days! I purchase the tall shelf for over fridge and a black headboard. Both seem to be really good quality! Will be coming back when my daughter leaves in 2 years! Also I feel like if I need anything last minute I can still order now!

This is my second time using Dormco.com. My daughter ordered a bookshelf from Dormco but then found out that another family member had the item for her. We tried to call to cancel the order and were told there is no one available via phone to discuss this and that we would have to email. We emailed the situation and received a no despite the fact that the item has not shipped and will not be placed in the dorm for over a month. I tried to call again and was again told there is no manager or anyone available to discuss exchanging the item via phone. I will use companies like Amazon going forward since they have much better and responsive customer service.

I ordered a diploma frame in August, I paid $158 for it. It was never delivered and I was told I'll never get it or a refund.

See below:

If you are reaching out about a frame, return or refund for orders placed prior to September 16,2022, we are unable to assist or process your request. We apologize for the inconvenience. For further assistance, please reach out to *******@high-ridge.com or by phone at *******655.

I was in a rush to get supplies for my son's dorm room for college. I found Dormco and boy, I couldn't be happier. I placed the order at night and received our package in 4 days. Not only was it delivered ahead of time but the order was complete and the products were made well. Definitely a great company to purchase your student's dorm needs!

Products were delivered to our house and NOT the dorm per their mistake which they wouldn't fix. Couldn't get ANYONE on the phone to help. Spent significant extra $$ to ship on our own to the college. Products are cheaply made, wood splinters as you put it together and the directions are not clear to follow. Would NEVER use this company again. Buyer beware!

First time to purchase from dormco. Ordered dolly for transport of dorm items. Delivered badly damaged and without the "legs" to hold transported items-only sent with the handle. I have pictures. Contacted listed customer service number but they will only talk to you if you want to purchase more items-will only email you if you have product issues. Received email that stated it will probably come in second shipment-why would they send a very small dolly in 2 shipments? It won't arrive in that shipment (already on its way supposedly) and I will probably never see a refund. Stay away! They don't care about their customers I promise you!

I resent having to give them even one star in order to review.
Intentionally misleading product description. Contacted company, who, instead of issuing a refund, defended their decision to call melamine-wrapped particle-board "wood". It's no more wood than ground beef ensconced in Saran-wrap is a cow.
Please file complaints with the FTC when companies deceive and harm you. Truth in advertising is a business principal worth defending.

Dormco charges extra for "expedited" delivery but the items do not deliver within the expedited delivery window. If you want to return something because it didn't deliver in time, you're stuck paying return shipping charges on bulky items made from heavy MDF particle board that costs a fortune to ship back. Dormco won't honor delivery window timeframe and basically just tells you, "that's your problem." I would never shop here again. Zero stars.

The mini futon is great! It's the perfect size for my little room. It's easy to assemble and it's cute. There is enough room at the bottom for some baskets as well. The softness could be better but it's great after a long day.

Now for the bad part... which I don't think is dormco's fault. The package was pierced in several places, which luckily didn't damage the product. But it did make a mess of the silica gels on my carpet.

If the package wasn't damaged, I'd give it a 4 star rating.