Doordash

I have been so impressed with our local DoorDash deliveries. They have been on time, efficient, and fast. I have used them more and more because they have proven themselves reliable. Thank you, DoorDash.

First time I used DoorDash - Tonisha supposedly delivered my order, but I never received it. Customer Service said they can't refund my money due to my past history. What History? It's my first order AND MY LAST!

I am not one to complain, but I cannot keep quiet about this. Yes, Dasher to mess up sometimes, but when it affects your account like come onnnnnnnnnnnn. Neverrrrrrrr had an issue delivering to my house, but when ONE DASHER says "they can't find my house" I now have to do additional things to get my food. I was truly at a loss of words. Been using this address for OVER A YEAR and now all it took was ONE DASHER to say my address was wrong. *WHEN IN REALITY SHE READ MY ADDRESS WRONG AND ADMITTED IT! BTW ALL ON CAMERA** Trying to get it resolved with their support team goooooooooooooooood luccccckkkkkkkkkkk took me 4 day to finally get a straight answer from then (half assed one at that) and for them to tell me they will submit my FeedBack... If you want to spend your money go use other platforms this is just a total waste

I ordered a pizza for delivery and put in the delivery instructions tab deliver to side door. The driver, after parking in my yard, knocked on the front door. I went to the door designated for the delivery and asked him "did you not see the delivery instructions?" He replied "No, I don't read those" as he handed me my pizza and left.
I called Pizza Hut to complain and was told that even they don't like the drivers because of how rude and careless they are.
So I proceeded to call doordash customer service and was greeted by an unbelievably incompetent individual named anna. After 20 minutes of not getting any kind of help whatsoever I hung up and called again only to be met with another American language deficient individual. After this "person" clicked and clacked he told me "Alright mister Bruce you are removed from that account...WHAT?
Then when I asked him for reimbursement for the food that had become cold after 35 minutes of TERRIBLE customer service I was told that they cannot give me a refund because I don't have an account. WHATEVER you do DO NOT USE doordash. It's a horrible scam run by criminal acting people.

We don't use this type of delivery very often. But I have seen MANY reviews where the customer is shorted, especially on large orders. We received a $300 grocery order that was delivered through DoorDash. So there were many bags to go through. Once everything was put away, my wife went through the receipt to verify the order. Yep, things are missing. I had a hard time believing all the negative reviews but, not now. We will NEVER use DoorDash again!

We were given a gift card by friends. Attempting to use the remaining $50, was difficult. They charged my credit card with $50 and did not apply the credit. The driver didn't speak English which made it even more difficult. I will never use Doordash. Terrible business.

A young single mum in Perth tried to order medicine through door dash for her sick child on the 13.01.25, the guy turned up with the wrong order which she gave back to him, then she never saw him again. $60 down she had to order again through another delivery service, this time with success (and another $60.00).
Door Dash asked if she had taken photos, she did not, then had the nerve to advise she was not eligible for refund! Absolutely disgusting treatment, I went onto their complaint portal to complain and even that doesn't work - I wouldn't use them in a pink fit.
If your delivery is wrong, take a photo of the wrong order, the driver and his vehicle if possible - this company is a joke.

Dreadful delivery experience. Doordash tries to deliver packages, they don't read the labels and tried to "deliver" a package to a business address at 7:30 PM on Sat evening. I tried to alert them the day before that this would fail, cust service refused to do anything to solve the issue. Package was lost. DON'T USE Doordash for package delivery. They delivered to the wrong address (see screenshot) even though UPS Store has HUGE red banner but closes at 5:00PM on Sat. Doordash just drops package anywhere

Any company on earth that would accept payment for an order then send you the wrong product would at least provide the correct product or offer a refund. Not these people. I placed on order from a specific restaurant, then tipped the dasher $17 before I realized he had handed me an order from a completely different restaurant. Doordash refused to give me a refund or to provide me with the correct order. Last time I order from them.

DoorDash = Cold Food
The weather hasn't even gotten really cold yet.
But since DoorDash drivers don't use thermal bags properly for most of the deliveries I have received, I get cold food.
I've seen, on multiple occasions, the driver will take my pizza off the back seat of his car and put it in a thermal bag to bring it up to the door.
Too often I get the pizza handed to me in the pizza box after having never been in a thermal bag.
I've stopped ordering online for some restaurants because they use DoorDash.
All this and you tip before delivery, so you are tipping for cold food.

Dont use door dash i ordered on door dash and got the wrong order called to get a refuned thay wouldnt give me my money back use at own risk im takeing them to court

DoorDash is under contract with my local grocery store for deliveries. This is the second time No one showed up to the store to pick up and deliver my groceries. No phone calls no nothing just the employee didn't bother to show up. They saved me the $40 I was going to give the driver for a Christmas tip and they've also lost a Monthly customer for grocery deliveries because I will pick up my own groceries from now on JUST SO I CAN AVOID USING DOORDASH AGAIN

Sun Pacific Organic Green Grapes (1.5 lb) Grapes were disgusting. The bag wasn't even half full, but they looked like they were rotten, old and expired. It looked like mold was starting to grow in the bag.TARGET shouldn't be selling rotten food, the Doordash driver shouldn't be selecting rotten food for their customers, and Doordash shouldn't be ok with all of this & actually expect their customers to pay for rotten food they never should've even received because it belongs in the garbage!

WORST CUSTOMER SERVICE! I REPORTED ISSUE TO DOORDASH AND THEY DENIED MY REFUND REQUEST, EVEN THOUGH YOU CAN CLEARLY TELL BY LOOKING AT THE PHOTO THAT THEY ARE ROTTEN. I TRIED TALKING TO CUSTOMER SERVICE THROUGH THE APP VIA CHAT & CALLED AND SPOKE TO THEM ON THE PHONE AND THEY BOTH DENIED THE REFUND REQUESTS AND REFUSED TO EVEN LET ME SPEAK TO A MANAGER.

Doordash didn't recognize a valid gift card that I applied to an order. OK, I cancelled the order and received an email confirmation of that confirmation. Doordash did not cancel the order with the local company and charged my card. I cancelled for that reason within 1 minute of placing the order and they only refunded me for 75% of the charge and put the balance on credit. I called and reminded them I have used doordash 2 times in the last 5 years and will never use them again...no desire to engage from their side so I will call this out to my bank as FRAUD, which it truly is. Bogus for doordash to rely on draconian "fix the glitch" methods to make money. Wish I could give them zero stars.

Door-dash is the best ever food ordering platform. Compared to their competitors they have more restaurants listed and have better customer service. They give good offers too. I got my services fees reduced and got discount too (attached picture) Recommended

At first door dash started out to be good but their fees are so high it's not even worth ordering using their app. During the pandemic times in early 202 they said free deliveries. We didn't get $#*!. This company needs to learn to be honest and really deliver some kinda value to its users.

My experience was good at first. Delivery on time and the food was correct. They changed their policy like overnight requiring that you have 2 credit cards on file before you can check out. This is a form of discrimination. What happens if you don't have 2 credit cards and all this time you have been using one. Then they lied when you ask for help. I texted them 3 times regarding this matter and was told an email will be sent and to this date, I have not received it. The attitude I received from the chat was like they didn't care and during this pandemic, it helped to have a good delivery service. I'm disappointed.

DoorDash delivery offers the convenience of ordering from a variety of restaurants and cuisines. The plus side is the speed of delivery, with orders often arriving within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are drawbacks to consider. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting expectations. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while DoorDash offers convenience, improvements in order accuracy and customer service would enhance the overall experience.

Honestly, the product/food is not the issue. Some of the drivers dress like they should be working in a strip club is just a little less than professional. Even saw a guy walk up in wife beaters. Way to teach the younger generation that appearance matters when you're working. Very disappointing that this company could care less about how their drivers look.