Doordash

If you don't mind not receiving your money back for items that are never delivered then this company might be for you- otherwise just avoid at all costs. I've had multiple orders recently either completely missing items or just wrong orders and doordash refuses to refund me because they've refunded me before for their trash service. If I complain about my missing items and wrong orders, instead of punishing me by stealing my money, perhaps they should contact these businesses/drivers and see what's going on. There's a reason they have such negative reviews and are not BBB accredited.

I have used door dash twice in the past two weeks. The first time the delivery was wrong. They delivered the wrong order and I am still waiting for them to contact me. No apologies no response to my complaint. The second time today. The rudest driver who wouldn't listen to instructions for delivery even telling me I would know when he is there by the gps and leave him alone. What happened? Five minutes later he is calling me lost like it is my fault screaming in his broken English. I almost didn't want the food because who wants something from someone with an attitude. Please god don't let door dash ever deliver something else for me. Never. I will starve first.

I have been having problems with my credit card being processed by DoorDash for almost two months. It's the only vendor/store that will not process my card. And DD either doesn't know why or refuses to tell me. My credit card issuer tells me the issue is on DoorDash's end. I've spent countless hours on the phone with and emailing people at DD who speak English very poorly and just keep placating me that they will help me fix my problem...which is total BS. They haven't helped at all. They keep telling me they're escalating the issue, then I don't hear back from them for a week and my case has "ended". What a joke. This company is garbage through and through.

Somehow Doordash started auto-populating my delivery address with addresses of recently viewed restaurants. Which caused two orders to be lost. The first one was refunded. The second one - denied. $144... They literally delivered the second order to another restaurant! Then, when they called and I gave them correct address (less than 2 miles away) they said it's "too far" and just left it there... Unbelievable! Now, back the cause of the problem. Who in their sane mind would have thought it was a good idea for the delivery address in my profile to be so easily changed?! Why auto-populate it with addresses of the restaurants?! Who really even came up with that option?!

Apparently you don't get to report bad service you receive by using door dash. I got told tonight there's nothing they could do and to pretty much deal with it. Sorry but I was raised that if something isn't right, you correct it somehow some way. Nope not according to them. I'm giving my business to Uber eats and grub hub, door dash is a joke. As a paying customer, I do feel it's only right for them to correct any wrongdoings on their part but nope, I guess they're without fault on everything.

Negative 3. The score they deserve. This company hires the worst drivers. The app sucks too. Didn't get my order and the driver ignored my calls and texts. Happened to my sister as well. She lives in another state.
So, That, including the other reviews here, I can tell that this company is a crap show.

Funny thing is, I would never use them after their app kept rejecting all my payment methods that worked perfectly fine on Grubhub. Pizza Hut was short staffed and decided to use Doordash. I told management as well as corporate how bad this company is and they should consider a different one.

You're a driver and your acceptance rating falls below 70% for whatever reason it could be because you didn't accept it quick enough because you're driving you won't get a lot of offers you could spend three hours and get one delivery plus the fact there's no benefits no pay waste gas money not the end of the year you end up paying more than what you are so horrible company to work for

I recently tried DoorDash and encountered several shortcomings that affected my overall satisfaction. The absence of a proper order scheduling system made it challenging to plan meals efficiently. Additionally, the platform lacks a composition feature, limiting customization options for orders.

One major concern was the extended duration it took to receive a refund. When faced with a payment issue, the refund process dragged on for 6-12 days, significantly impacting the overall convenience and reliability of the service. While DoorDash provides a variety of food options, these issues detracted from the overall experience, leading to a less-than-ideal rating.

Like a fool, I've ordered multiple times from DoorDash and have been served a side of disappointment every time. The drivers don't actually look to see if they picked up all the items, so plan for an extra 30 minutes to call customer service. The customer service is in India and they told me "we are not forcing you to use our service." They are correct, DoorDash is a waste of time, money, and hopes. This company cannot continue under their current philosophy and business practices.

Horrible customer service with representatives that do not know what they are doing while spreading misinformation, and do not help their customers whatsoever. One representative accused me of using 'profanity' when I very clearly did not. On top of this, their referral process often fails, leading to none of the entitled credits being given to the account. They also have cancelled multiple orders of mine on the same day as the restaurant was closed, although the app stated that they were open. Horrible company, with horrible service, as is clearly the bottom of the barrel when compared to the numerous other food delivery apps out there. I would highly recommend not using this service.

Today I received my delivery, 1 entree was missing. I reached out to customer support. To no avail, they did not contact the restaurant or acknowledge or refund or provide credit. They said we cannot do anything. This is their email response:

We are sorry that you had a disappointing experience using our service.
We review requests on a case-by-case basis and for this particular order we are unable to provide compensation due to DoorDash's policy.

Great idea during a pandemic but I've never had a perfect order. Either something is missing, the order is wrong, the order is super late, or the food is ice cold. These are all solvable through policy changes and training but the company continues to get worse so we abandoned altogether. I reported each time we had an issue but after a couple of complaints, doordash refused to do anything for the mistakes. They flag you and cut off support. Really horrible business.

I wanted some food from a place that uber doesn't go to. First time using doordash and never got my food but was still charged almost $40 and when I call the person on the phone was really rude and said in other words to bad! Never using doordash and telling all my friends how horrible they are to customers!

Worst customer service, no management, ripping people off and don't give a shi*! The so called supervisors are ignorant, and state they can only refund a portion of an order not received... What did I pay for? Asked for the call to be escalated, no one to help. PLEASE. Anyone who uses door dash and does not get what they paid for. Challenge the charge with your credit card company... thats the only resolution.

Any company that utilizes DoorDash services states "once an item leaves our premises DoorDash takes responsibility for it". Do not be fooled by this. DoorDash absolutely does not take responsibility for anything. Due to unforeseen circumstances I was vehicleless moving into our new home for a day and used DoorDash to get a quick carpet cleaner before the movers arrived. I received a carpet cleaner with the cord cut completely off. It was in a sealed box but I am not able to return it because the retail store releases the products to DoorDash as the representative and owner for delivery. When I contacted DoorDash they reimbursed me $12.53 on a $240 purchase.

Be smart and avoid DoorDash. Instacart or any other delivery service will provide any semblance of customer service 10 times better than this.

Worst. Experience. Ever.

Three (3) times in the last few months I have received food orders which were not mine. I am not even a Doordash customer! All homes in my little neighborhood are well-marked with the street number. It would seem the drivers cannot read. Unfortunately, nothing on the delivery receipt shows any way to contact Door Dash nor the driver, nor the person who placed the order, nor the restaurant from whence the food came! Thus, it goes in the trash! Really ridiculous on all fronts!