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How easy is it to get a hold of customer service at DoorDash?
asked by Bob S. on 6/12/19
12 Answers
Not easy at all horrible customer service and response
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They first send you to a robot and then an outsourced person in India I believe. There is no communication between drivers and the customer service so it's unhepful
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Yes there are other services similar to Doordash. Grub Hub and Uber Eats that I know of.
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Lol they have customer service??? Could have fooled me
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They make you open a case via email, which is ridiculous. No live numbers to call, but you can try this one: 844-285-0248
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They called right away and told me they couldn't do anything else
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Had a hard time finding a phone number to DoorDash. Everything was email. The links you see on you order is to message or call the driver not DoorDash.
After we found number to customer service we called. We were put on hold for a few minutes before a real person answered. Persons English was fair and she was friendly. We explained our problem to her and sent pics to email address she texted us. About 10 minutes later she called back and gave us a refund which was back on credit card within minutes.
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Couldn't get anything other than a generic response so I'm assuming responses were automated.
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It was quick through email but customer service was poor, I wasn't offered a fair credit for late delivery ,soggy food and missing food.
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I waited on hold for over 15 minutes and was hung up on. Tried again and the wait time was over 30 minutes.
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it's not. the whole company is probably one guy in his boxers, on the couch binging netflix and enjoying delivery from grubhub
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Incredibly difficult. It took my Credit Card Company to reach a person!
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