We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

How easy is it to get a hold of customer service at DoorDash?

asked by Bob S. on 6/12/19

20 Answers
Not easy at all horrible customer service and response
Helpful (1)
Lol they have customer service? Could have fooled me
Helpful (1)
Once you connect with a rep, they often leave you waiting on hold to "check their resources," only to come back an hour later empty handed. There is no resolution to any discrepancy.
Helpful (0)
Customer service is ineffective. They hung up on me when I asked them to refund my order that was never delivered.
Helpful (0)
Easy enough, but don't expect your request to be resolved in any way.
Helpful (0)
It is very easy. All you have to do is get your order, look to see if you have everything and if you don't then you can respond to the rating about your order while on their site.
Helpful (0)
Doordash does not have a number you can call and at this time they do not respond to emails.
Helpful (0)
Horrible customer service. They need to be shut down..
Helpful (0)
Difficult. The app doesn't have a direct link to customer service.
Helpful (0)
You can reach out right from the app! You can contact the driver easily via text! Customer service works hard to right every wrong. They put their money where their mouth is!
Helpful (0)
They first send you to a robot and then an outsourced person in India I believe. There is no communication between drivers and the customer service so it's unhepful
Helpful (0)
Yes there are other services similar to Doordash. Grub Hub and Uber Eats that I know of.
Helpful (0)
They make you open a case via email, which is ridiculous. No live numbers to call, but you can try this one: 844-285-0248
Helpful (0)
They called right away and told me they couldn't do anything else
Helpful (0)
Had a hard time finding a phone number to DoorDash. Everything was email. The links you see on you order is to message or call the driver not DoorDash.
After we found number to customer service we called. We were put on hold for a few minutes before a real person answered. Persons English was fair and she was friendly. We explained our problem to her and sent pics to email address she texted us. About 10 minutes later she called back and gave us a refund which was back on credit card within minutes.
Helpful (0)
Couldn't get anything other than a generic response so I'm assuming responses were automated.
Helpful (0)
It was quick through email but customer service was poor, I wasn't offered a fair credit for late delivery, soggy food and missing food.
Helpful (0)
I waited on hold for over 15 minutes and was hung up on. Tried again and the wait time was over 30 minutes.
Helpful (0)
It's not. The whole company is probably one guy in his boxers, on the couch binging netflix and enjoying delivery from grubhub
Helpful (0)
Incredibly difficult. It took my Credit Card Company to reach a person!
Helpful (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business
Posting guidelines

Ask a question

Get answers from the Doordash staff and other customers.

Posting guidelines

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

×
Have a question about
Doordash?
Post Review