DoordashReviews 1,053

I received an automated Door Dash text message that gave me a verification code I never requested. It said not to tell anyone this code and that they'd never ask for it.

At the same time, I received a random text message addressing me by my full name, telling me there was fraud on my DoorDash account and they needed my verification code (which I ignored). I checked my account and saw there was a $65 order from Chili's I never placed, that was going to be sent to a house over 1000 miles and several states away. A few minutes later this scammer said they needed the code or they'd lock my account.

I went straight to customer service, which asked for the last 4 # of my credit card, exact charges, and restaurant and date posted. But it was never charged. So I told them, it hasn't been charged yet, and they said they'd need to know for the investigation. Which makes me think they're just going to close the investigation since it doesn't match this specific info (I deleted the order so did not have the exact charges, and they deactivated the account so I couldn't search for it).

Then I asked what to do about this person texting me; they asked for the number and said they'd opt it out from future communications from Door Dash. I'm not sure how that helps me. Door Dash then deactivated my account temporarily.

My concern is this random scammer has my full name and number and however much else information. I reported the text messages to my cell phone company.

We'll see what DoorDash does, but the damage is done, someone has my info. I blocked the number but they could use another to contact me if they want. If I continue getting harassed, DoorDash will claim no responsibility and I will have to get the police involved.

Wow, so bad... I really gave it a few legitimate tries, too. They ruined Mother's Day with their non-communication and miscommunication, then last night was the last straw. Order placed, confirmed, picked up, an hour late, then after absolutely no legitimate communication from Doordash at all, I get a text from them stating that the order is cancelled. I'm now a confirmed GrubHubber.

We order dinner this evening from one of our favorite restaurants. Or so we had thought. We placed a pickup order through the DoorDash app at 4:05pm. We waited a good 15 minutes before we notice the order had not even been confirmed through the app, getting a text stating the restaurant was busy and it was taking a little longer to confirm than usual. Okay, I get it. 5 more minutes passes and nothing so I get into the app to report an issue. I report it hasn't been confirmed and within seconds after that, I get the notification stating it'll still be ready at the original pickup time. That's only 10 minutes away so that's perfect. I turn on my location services so the restaurant knows we will be there soon. We pull up, no cars, no lights. Nothing. The restaurant is CLOSED! So not only did DoorDash pull a fast one saying it was confirmed with the restaurant, they took the ONLY MONEY WE HAD FOR DINNER THAT NIGHT on an order from a restaurant that wasn't open.

Again, I opened the chat. This time I tell "Tarun R" the problem, they apologize for the inconvenience. Immediately after they say "I see that the order was ready, you can visit the store and pickup the order." I'm sorry but what? Did you not read where I said the restaurant was closed? They state they have fully documented the details so the feedback can be reviewed to better avoid an issue like this in the future. They then proceed to state they issued a refund for the order amount plus extra credits for the hassle. As soon as I questioned the representative of my refund would be immediate, because I had a family to feed and spent our dinner money on a restaurant that wasn't even open, he shut the chat down. Not even offering to maybe give us a free dinner because THEY screwed up and we're left eating peanut butter toast tonight. GREAT customer service there.

Forget this horrible service. Buy local and keep it within your community!

Worst driving delivery service I have EVER experienced.

The driver picked up someone else's coffee order and when we met outside of my apartment, and I told her that wasn't my order, she kept saying "This is what they gave me" over and over again.

She made me call the store on the spot, came WAY too close in contact with me & every time I kept backing away, she kept walking towards me. Complete oblivious that we are in the middle of a pandemic! Over the phone, the coffee shop employee stated, that everyone's drinks/orders are placed on a rack for Doordash pickups where it CLEARLY states the customer's name. She was entirely unproffesional & was yelling who was going to pay her, when this was entirely the driver's fault.

I called DoorDash's customer service team to see if they could send another driver to pick up my order and they said they couldn't do that. The order had already been placed & they could not authorize another driver. I thought that was entirely unprofessional & inconvenient for me, their PAYING customer. Seriously, worst customer service I've ever experienced.

I ended up walking 4 miles to get my coffee, that the wonderful shop prepared again for me, fresh. After speaking with DoorDash customer service again for a refund, they finally gave me a delivery fee refund, which I appreciated since I still received my coffee, but the hassle for that minimal of a refund will never make me use their services again.

Never ever use DoorDash. Absolute WORST delivery company out there.

I order between $500 to $1000 per week with this company and have had issues with my orders. I take pictures when there is an issue with the food and offer to email it to the company but they always refuse. My last 2 issues were as follows: - Order never arrived. Driver never made it to our house so they refunded my full bill. - Last issue, I was missing a few drinks, instructions were not followed by the restaurant therefore I could not eat my order and some of the food was EXTREMELY dry/overcooked as the restaurant was about to close. I followed up with DoorDash and they would not refund me for any part of this order. I at least expect back my money for the items not received. I shouldn't have to pay for the restaurants mistakes either. I will NEVER order from them again. I'm sure other services will enjoy my business.

Have been charged 2 times now for $9.99 from my bank account. I have called twice and was told I don't have an account. I have the emails from doordash stating I do not have an account. I what the charges to stop NOW and I want my money returned NOW! I have gotten zero customer service that was worth anything. I am contacting the BBB and my bank has an alert on my account due to the theft of door dash. So they call me back at 10:30 pm to let me know that I do not have an account and they have to send it to another department and yet nobody can tell me why I am being charged. Listen people don't use these damn companies that are fly by night get rich scams. They are thieves.

I ordered food to be delivered to my home from the Website for Cactus Restaurant in Kirkland, WA. I selected delivery from DoorDash, which automatically opened the DoorDash app which I have an account with and have used before without issue. I paid for the food and never received it.

Since then, I discovered that DoorDash had updated my address to different 'NON' existent address without a house number and a street that is miles long. So, when the driver picked it up - there was no where to deliver the food. However, the driver just texted me and said he was on the street and then never replied to my requests... he basically kept my food.

When talking to DoorDash, they said it was my fault.

It was a wonderful company for convenience sake, but very quickly you find the customer service is lacking, the financial department is down right fraudulent, and the business model is exploitative.

The company advertised several times promotions that were not valid in my country just to lure me into buying a "dashpass" subscription service, only until I bought it, prepared to order, and checked out did I find out it was not valid. Then, they refused to refund the subscription even though it was clearly false advertising. Finally, they double charged me on top of not refunding the subscription service.

When confronted, the customer service representatives and "manager" insisted the "refund would not be valid as you used the promotion", even though the "promotion" was never valid in my country. On top of that, they charged two more times for the subscription even though THEY had canceled it without refund two months ago. I had to complain to my bank about the fraudulent charges and I am now awaiting resolution.

Use them if you must during the pandemic, but run away as soon as you no longer need them.

Fraudulent financial department, mentally incapable customer service, and down right illogical minds working for their company.

They Don't care. DoorDash is long on automated apologies and short on driver oversight. Is it too difficult to CHECK the order before delivering it? I am constantly missing items and/or getting someone else's food instead of mine. The Dasher always says the same thing, "Call the restaurant-I trusted them."

Your job is simple! Check the order-deliver the order. The quality of the DoorDash service takes a nosedive every time they hire a negligent and uncaring Dasher. Even more upsetting is seeing the driver take twice as long getting to me with my meal, ignoring the freeway on-ramp right next to the restaurant and taking back roads while making other stops before delivering my meal. Enjoy your cold spicy chicken sandwich, fries and melted milkshake! They just don't care. And the names of the driver's are made of the stuff Matadors step in! Karen turned out to be a dude! Like I said, zero oversight. DoorDash has earned a poor rating by being as apathetic about the quality of their delivery service as their drivers are. Great idea for a business but this is the worst execution of a business plan I have seen. Automate everything including the apology, rake in the coin and ignore the obvious problems plaguing your company.

This was my last order they literally screw it up 50% of the time. Check the order-deliver the order, seems pretty simple right? Not for Dashers. Time to try the other guys. This review drafted after placing several dozen orders... probably close to 80 of em.

Ok today order from johnnys pastrami. They first told me I cancel the order I did not. So I order again. To find out the merchant cancel the order. Door dash told me my food would be deliver on the 2nd order to find out the driver called and stated the merchant was not dealing with dood dash. Not mind you they have 60.00 dollars of my money and refuse to put back on my card until 5 to 7 business days. I told them I am a senior citizen and that was all my money and now I am not able to order nothing to eat. They refuse to refund my money until 5 to 7 days. I feel this is wrong the merchant cancel the orders but I have to wait for my money. I will start using postmates or any other food delivery company. How could not refund my money in a timely you took it. I am done with door dash