Diana S.

I placed a $130 order last week and it said it would arrive in 20 mins. 1.5 hours later, a driver shows up with a small pizza and a pop from a completely different restaurant. We tried waving him down to let him know this was the wrong order but he gunned it out of my driveway.

I was actually on chat with Skip minutes before he arrived because it was so late and they said they were short on drivers that night but that he was almost at my house. I was watching the car on the map in their app and he was all over the place. Looks like he was picking up multiple orders.

I contacted Skip again and they said the driver delivered my order. I explained what we got and they said they wouldn't refund me because he delivered my order. They then said that I should have updated my phone number on file and my delivery instructions. Not sure what that has to do with having the wrong order left at my door. I do have VERY specific instructions to find our house. This guy found our house, he just didn't deliver the right order. I took pictures of what he did leave me and they then decided to refund me. $130 for a small pizza and pop? I'm sure the person that got my order was happy with the mistake.

Then a few days later, they charged my card a random amount of $6.94. I messaged them about it and they assure me they didn't. I have to wait for the charge to post and Capital One is going to reverse it.

What a nightmare. I will never use this service again.

I order between $500 to $1000 per week with this company and have had issues with my orders. I take pictures when there is an issue with the food and offer to email it to the company but they always refuse. My last 2 issues were as follows: - Order never arrived. Driver never made it to our house so they refunded my full bill. - Last issue, I was missing a few drinks, instructions were not followed by the restaurant therefore I could not eat my order and some of the food was EXTREMELY dry/overcooked as the restaurant was about to close. I followed up with DoorDash and they would not refund me for any part of this order. I at least expect back my money for the items not received. I shouldn't have to pay for the restaurants mistakes either. I will NEVER order from them again. I'm sure other services will enjoy my business.