Doordash

When I order a pizza on papa john's website, there is no mention of Doordash. Yet somehow they got contracted to deliver my pizza, and they didn't deliver the pizza. What the hell. Doordash is a SCAM, it's 100% FRAUDULENT. They got involved in my order with a third-party, without my consent, ruined the order, and then I had to call and have the charge reversed. NEVER DO BUSINESS WITH DOORDASH!

After being a customer for about 2 years I just had the worst experience ever. The restaurant didn't get my order so after an hour when the food was supposed to be here I receive a text stating that they won't make my order. Chat with customer service for another 25 minutes for them to tell me that the solution is for me to cancel the order and resend it which now would take another 90 minutes. You might think after two years of being a customer they would attempt to keep my business but they offered nothing except a refund that would take 5-7 business days. WORST CUSTOMER SERVICE I'VE DEALT WITH IN A VERY LONG TIME.

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DoorDash

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Valarie Gomes
2 reviews
US
Rated 1 out of 5 stars
DOOR DASH IS A HORRIBLE COMPANY AND…
DOOR DASH IS A HORRIBLE COMPANY AND THEY WILL CHARGE YOU FOR THINGS YOU DIDN'T AUTHORIZE. I JUST FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU BECAUSE THEY OVERCHARGED ME ON MY CARD AND THE RESTAURANT HAD FORGOTTEN TO ADD MY DESSERTS AND I CALLED DOORDASH 5 DAYS LATER TO GET MY REFUND AS I'VE BEEN BUSY WITH MY PACKING AS I'M MOVING OUT OF STATE BUT THEY TOLD ME I COULD NO LONGER GET A REFUND BECAUSE IT HAS BEEN 5 DAYS. ONLY A SHADY SHIFTY COMPANY WOULD CONDUCT BUSINESS IN SUCH A MANNER THEY ARE HORRIBLE AND I WOULD USE ANY OTHER DELIVERY SERVICE OTHER THAN THEM IF YOU VALUE YOUR MONEY. THEY HAVE A 1.4 GOOGLE RATING FOR A REASON FOLKS DO NOT USE THEM

The company that I work for was defrauded for thousands of dollars by someone using a Doordash account. Doordash refuses to even try to catch the thief. You've been warned.

I have ordered from Doordash too many times and had disappointment. I will not order again I ordered twice tonight, first order OK they've accepted it'll be 60-75 min... Shortly after phone rings we're sorry the store you ordered from is closed I've issued a refund 5-7 days... Well tomorrow is pay day so let's try daddies card... Second order, your payment has succeeded 30 min later exactly 1 min before the store closes. Your order has been canceled refund issued, soooo almost 300$ in the hole and hungry family nada. If you have 1 chance to feed your kids until payday this isn't the way to go. They have no idea if the store is even open apparently although the app says it is. They'll take your money and bend you over but wait a $20 credit for your troubles, ehh credit didn't even show up. I have no idea what the whole thought process was behind this but taking people monies before the order is even complete is a terrible idea. Some genius out there needs to do better... I'll order from you! Make that money...

This company allows their dashers to steal others food and post publicly about it on social media and does nothing about it. Then if more than five dashers have stolen your food or delivered it cold they will refuse to give you a refund.
You're not safe as a dasher either. I made an account to deliver on the weekends but hadn't used it for a few weeks after I made it. I had a scammer claiming to be from doordash call my phone and try to bully me into making my first delivery. He kept asking me when I was going to deliver. I kept repeating I don't know and finally he hung up on me. I called doordash and they confirmed they did not call me. Then they say "sometimes third parties can get customer information" and I said you mean scammers are able to get my number and see my account balance? I deleted my dasher account that day. I feel really bad for anyone who would make money with them just to have it taken from their account by a scammer. Word of mouth is the best advertising and I will tell everyone how I almost got my funds stolen on door dash. Beware of this company. Their security is lax and their policies are clearly geared towards making money, not the customers convenience or security.

Watch out for DOORTHIEFS 3 day refund policy. You are expected to get straight on to them for refunds for incomplete deliveries, so you do, but you are still denied a refund. Asked where my $30 plus refund is NO REPLY. Emails back and fourth and still MY MONEY IS NOT ANYWHERE TO BE SEEN. My purchase was on the 23/12/21 so I didn't answer their emails so that breeched their refund clause. Right open up emails over Xmas, the wife would of killed me. All because I believe in Christmas and not 8 handed efalants doesn't mean I should jump when door dash says. They are absolutely the worst company.

BUYER BEWARE: I am staring a campaign so #doordash refunds me of over $227 they are trying to steal from me for over 2 months now! Short story:
-1st act: I order food and Doordash immediately charge the Mastercard;
-2nd act: 20 minutes later Doordash say the restaurant is not available and that the money will be refunded;
-Third act: Doordash doesn't refund anything and just asks you to keep sending emails while they want you to get tired and drop the case.
THIS IS A SCAM! I wonder how much money they have stolen from people this way.
#DoordashIsAScam Thieves!

I've had issues with DoorDash in the past (super late deliveries, multiple canceling Dashers), but this last issue caused me delete the app entirely. I just had surgery and really needed a few things delivered. After placing my order, I got four dashers accept and then cancel my order two hours, and the last one said she couldn't complete the order but that I had to cancel the order myself. Keep in mind, I've been waiting two hours at this point for my delivery. When I contacted customer support, they said they also couldn't do anything and that I had to cancel myself. They didn't assign another dasher, and they didn't provide any help at all. They just said that I would just have to resubmit my order and wait another two hours. I work in customer service, and I have genuinely never experienced such poor customer service. I canceled my order, and then canceled my DashPass. Seriously, if you really need anything delivered, don't use DoorDash.

Awesome. I'm so glad that I have such a hard time finding ways to feed my family. It makes me happy that big corporation like yourself conspire with the government to deny people realistically pretty garbage opportunities to begin with based off of labels and the past. I find it fascinating that you know me personally so well as to make the decision to deny me work base on:
Possession of a tool
Possession of a tool (but he was also not old enough)
And possession of a chemical that grows naturally out of gods green ground and has never once killed anyone EVER IN HISTORY.

Thank you with all my heart for keeping out streets safe doordash the last thing I would want when paying $70 for a decent meal to be dropped at my front door is for them to have possessed some plant material in their basement 5 years ago, and also exorcised their god given right outlined in the founding documents of our nation and consistently reiterated in the Supreme Court (too early).

But that's all fine and dandy because one look at the reviews online and they average a 1.2 star. Never seen a company still running with such an absolute disgraceful review AVERAGE.

Doordash, after 6 calls and 3 emails to their support I found no suitable resolution.
The problems:
1, After 47 successful order history payments by my card and the latest successful order 1/2 hour before I tried to place another order which for the first time in my order history I was asked to scan my card.
2, After attempting to scan my card more than 5 times it remained unverified.
3, I then closed Doordash on my laptop and attempted more than 5 times on my doordash app on my phone all showing ERROR.
4,I deleted my card on my account and reapplied the same card to no avail.
5, I called their support 4 times and was transferred to another extension each time which didn't answer with a total waiting time of 2 hours.
6, I am a double arm amputee/ no arms, so this is my reason for ordering meals/food for delivery.
7, Because of my disability I only have 1 card, this card was unverified by Doordash website and their app.
8, I am offered no other option but to use another card that I do not carry/hold.
Conclusion:
1, This new method of card scanning falls short of good company service.
2, Telephone support falls short of good company service.
3, Email support falls short of good company service.
4, Customer support for people with disabilities falls short of good company service.
5, No suitable option is available to me. But doordash keeps spinning the same lines.

DO NOT STORE YOUR CARD INFO WITH THIS COMPANY... They have illegally charged my card on 2 occasions and I didn't have an order EITHER TIME. After the 1st charge deleted my card and I cancelled my account and was guaranteed that they deleted my information but 2 days later it was charges $30 again. They couldn't even tell me how in the hell they had my info to place the charge on. DO NOT TRUST THIS COMPANY!

I will NEVER easiest NEVER ORDER from them again. I get cold $#*! food no refund no compensation not even a replacement meal I wish I knew where exactly they were located I probably would send threats I'm not lying that's fine dumb $#*! $#*!., Wtf happened to the customer is always right $#*! them with everything in me and my $#*!in wallet they need to just go out of service is what they need to do

I've been using the service for about a year. In that time, I've had the "pleasure" of using their customer support three times. The first two times were awful, but I wasn't concerned over the issues enough to continue their runaround game. In the most recent case, I was fed up. I was extremely professional in every email, and clearly stated the issue with related evidence and included my case reference number of all of them. I provided additional requested information to the first couple of responses, but the requests never stopped. No matter what I gave them, there was always another request to elaborate or clarify. Every email was from a different support agent, and it was obvious that they weren't even reviewing my previous replies.
After continuous back-and-forth with constant attempts to deceive and avoid blame, I deleted my Doordash account. Immediately, I received another response that, for the first time, didn't seem copy-pasted. They "reviewed my account and are willing to process my refund, but can't because my account has been deactivated."
Just disgusting business practice. Keep my money, it's the last you'll get from me.

We order from DoorDash frequently, because I'm a nurse and am not home to cook all the time… The service has gone from ok. To bad. To WORSE over the past month or so. They're hiring folks that can't follow directions, that can't read street signs, that are RUDE, etc.
I had ONE man try to deliver my food ONE STREET OVER and when I called him, ( and eventually MET him on the wrong street) he stuck his head in my car window screaming "I'm here! I'm here! 8! 8!" I tried to tell him that, while my house number has an 8 in it, it was ON THE OTHER STREET and he was in front of the WRONG HOUSE. He barely spoke any English AT ALL and was CRAZY.

Seriously? Doesn't Doordash vet these lunatics?

Now, don't get me wrong… I've had some AMAZING dashers! But they are VERY few and far between now.

I'm going to switch to grub hub. Maybe ithey have smarter people working for them.