Doordash

Been dealing with customer service for the last 48 hours trying to resolve an issue with my order that I never received I am asking for my $39.76 to be put back into my bank account and not as a DoorDash credit because I am no longer going to go through DoorDash to get food it is considered theft because I have never received my food or money back for your neglect and for your thievery and the theft of my money and product that I ordered Shame on you if I could give you a zero star I would if I could give you a -3000*I would you better best believe That this will be going to the Better Business Bureau my attorney and I am making a police report and I am putting fraud on my bank account because you guys are not going to do this to me let alone anybody else

I am very disgusted with Door Dash and will not be using them again. I ordered some items from Bed, Bath and Beyond on November 11th, 2022. After waiting over 10 mins for a driver to accept the order, I reached out to support to see what was going on. Their bot asked me questions and I simply said to refund and cancel my order since it would not arrive in time for my daughter's sleepover. In the chat, I was transferred twice and then when I finally spoke with the manager, he advised me he wouldn't do anything and that no exceptions would be made. I asked again and again for my money back. They literally stole my money and I have no products. I have already submitted this dispute to my bank but please be careful when using their app. They take your money and then run. My husband drives for them and said what they were telling me was a lie. I have attached screenshots of the entire conversation. Minutes after the manager closed the chat without asking me if I needed anything else; I received an email saying it was cancelled and a refund would be issued. So what is the truth here? Door Dash is full of it. Someone better fix this and clarify what the heck is going on.

FIRST time using doordash tonight, and NEVER plan to use them again. I placed an order, it showed it had been delivered so I went outside to retrieve it. It wasn't where I requested it be left so I looked around and did not find it. I contacted doordash and an online chat agent made statements before really looking into the matter which I took offense to. Examples:

"Our records show the dasher has dropped off the food at your location, so we will not be able to offer you a refund for this order. I'm sorry, I know this must be frustrating. "

"I can understand where you are coming from., I'd be glad to contact the driver. We run a series of automated checks on our customers' accounts, and your account did not pass one of these checks. It is our policy to not process requests for compensation in this case".

After reviewing the photo the dasher sent and looking at my neighbors houses I figured out they delivered it next door to a Senior Care Home and someone took the order. It was 9:30 PM at night and I'm having to knock on my neighbors door. The house was dark and no one answered so I let doordash know what I had figured out and told them how much I didn't appreciate the statements made before they had all their facts. I am awaiting a response from a Supervisor.

BTW, I've had pretty good experiences with Uber Eats, they update you regularly and there can be communication between the driver and yourself if needed.

At 5:00 P.M., tonight, 8/25/20, my wife used the app to order 2 Jersey Mikes Subs. They told us it would arrive at 6:20 P.M. and they took our credit card information. At 6:30 P. M when no one showed up, we called Jersey Mikes and found out that the Door Dash driver had left with a lot of sandwiches and never came back. They would send someone else to our hose with new sandwiches. At 7:15 we called and now they couldn't find the driver or the sandwiches, but a new driver would arrive shortly. At 7:35 the new driver was still on their way to the store so we told them to cancel the order and we asked that the purchase be cancelled also. Jersey mikes told us they couldn't do that and it would have to come from Door dash. Door dash sent us back to Jersey Mikes and they sent us back to Door Dash to no avail. Finally, we called our credit card company and they cancelled the charge for us. 3 hours of aggravation and no food. Door dash is probably potentially dangerous to use also as God only knows what these guys put the food through even if it gets delivered. We will never use DoorDash again,

I have had nothing but headaches with this service. The people that deliver the food have been very nice and polite, my issue is with the company itself and its (lack of) customer service. I ordered 4 times from them total, each time I ordered a drink and each time (except this last time), our drinks were missing. I went to try them again last night and their server was refusing to remove a promotion so that I could apply $12.28 in credit to a delivery instead. Called customer service, they apologized and added a $5.00 credit. We decided to order pizza from a local chain not through doordash, but today we decided to use the $17.28 credit towards lunch from McDonalds (2 combos and a breakfast burrito) which came to $23.47.
*They took the ENTIRE amount from my bank without using the $17.28 credit AND the credits were removed from my account*. I called customer service to remedy this situation and was told there was nothing they were willing to do! They insisted on gaslighting me with "it says on the receipt you saved $3.00"... They are crooks hiding behind a company. Use a different service if you expect fair pricing and acceptable customer service!

It was a wonderful company for convenience sake, but very quickly you find the customer service is lacking, the financial department is down right fraudulent, and the business model is exploitative.

The company advertised several times promotions that were not valid in my country just to lure me into buying a "dashpass" subscription service, only until I bought it, prepared to order, and checked out did I find out it was not valid. Then, they refused to refund the subscription even though it was clearly false advertising. Finally, they double charged me on top of not refunding the subscription service.

When confronted, the customer service representatives and "manager" insisted the "refund would not be valid as you used the promotion", even though the "promotion" was never valid in my country. On top of that, they charged two more times for the subscription even though THEY had canceled it without refund two months ago. I had to complain to my bank about the fraudulent charges and I am now awaiting resolution.

Use them if you must during the pandemic, but run away as soon as you no longer need them.

Fraudulent financial department, mentally incapable customer service, and down right illogical minds working for their company.

Twice DoorDash delivered to wrong door! After I gave exact directions they still can't do it right. Everyone else who delivers here can do it right. Never DoorDash again!

I'm still owed a 79.87 refund to my CC for food that was never delivered due to an error with their app! Talked to three morons from DoorDash customer service and none of them could figure out WTF happened to my refund. Now I can't even get a response from DoorDash regarding the refund so I'm waiting for it to post to my CC so that I can dispute it immediately. In the meantime I've filed complaints for fraud and theft against doordash with the FTC and BBB and I urge others to do the same!

On Saturday 04/13/19 my experience went beyond bad. I felt harassed and uncomfortable. My order was placed and then promptly picked up. I then noticed the driver icon on the app was driving in the opposite direction of my location. After 30 minutes (and I was only 5 minutes away from the restaurant) I attempt to contact help/customer service, I was on hold for 15minutes, as the driver pulled up. She rudely shoved my food at me and when confronted the driver about taking my order around town she was rude in her body language, tone and eye rolling she stated she was making an Uber delivery. I had placed a DoorDash order so her Uber obligations are not my concern. I voiced that I would be making a complaint and she stated she can't control where they send her. She then proceeded to sit outside my place of work directly outside my office and Stare into my window at me for more than 5 minutes. She had no business to remain there and it was unsettling. The containers to my food looked as if they had been opened I had to throw it away as I am concerned she may have done something to it. I have made several attempts to continue to get in contract with DoorDash as I was charged, and had a horrible experience. To date, I have not received any resolution.

I ordered DoorDash for the first time on September 8,2023, a Friday. Myself and a colleague ordered Sonic breakfast burritos. The food was cold, the tortilla wraps were mangles and barely holding together. The tater tots were eaten and the drinks were a refresher to a garbage breakfast meal!
I spoke with DoorDash representative that same day and she could not offer me a refund and that the situation had to be escalated to a review board.
Needless to say, the review board determined from my history that I did not warrant a refund (mind you that was my first experience ordering from DoorDash). So I am not understanding where this outcome stemmed from. They also said "we based our decision on a comprehensive analysis of ALL relevant factors, including full details of the order, the details of your refund request and your overall account history."
I will never use, or suggest DoorDash again in this lifetime or the next!
My background, I am a Marine with high standards and integrity, I have no reason to lie, cheat, steal etc… I am completely perplexed on how they came to this conclusion!
We threw our food away but kept our drinks, so there are no photos to show of how piss poor the food really was!

I love how fast Door Dash service is. My food is always hot. They deliver in all kinds of weather and they are here within minutes. I prefer Door Dash over any other delivery service.

So today I hesitantly placed another order with Door Dash, even after they messed up my last 5 orders in a row. Dear God, what was I thinking?!

I received a call from the pickup driver asking if someone picked up my order, because the restaurant told them another dasher picked it up. So apparently he called DD support and they told him another drive got the order and not to wait or deliver to me. Then I get a notification that the order was delivered. Not to me it wasn't, nor my office, or even my building. So I called DD support and they said they were going to send a new driver and issue a $10 credit. I'm already super upset and I tell the rep that $10 is unacceptable, considering their markup and the tips the driver receives. Still waiting for my order.

So this gets better. The last order I placed was wrong, just totally wrong. The order before that, the driver made me walk down the street to pick it up from his car and then told me that if I didn't like his service I could file a complaint. The order before that was a sushi order where 5 sushi rolls were smashed together into one big pile of fish and rice. DD takes no responsibility for their drivers or their restaurants associated with the company. Furthermore, all of their call centers are outsourced with reps reading from a script.

At this point I just can't believe I'm having another issue with this company, it's almost comical. I'm not using them anymore and I'm going to be calling my bank to dispute the order from today, because this is just totally unacceptable.

THEY NEVER BRING THE COMPLETE ORDER. THE DRIVERS ARE RUDE AND DISRESPECTFUL. AND CUSTOMER SERVICE IS JUST DISGUSTING! DOOR DASH EMPLOYEES NEED TRAINING IN CUSTOMER SERVICE IF THEY WANT PEOPLE TO CONTINUE USING THEIR SERVICE,

I placed a restaurant order on DoorDash last weekend using $37 in DoorDash credits and $37 on my credit card. My dasher called and said that the restaurant was out of food and told me to cancel my order for a refund. I proceeded to cancel and received a confirmation email stating that if my payment was pending it would not post to my credit card. I started placing another order at a different restaurant and realized that my $37 credits were gone. I chatted with customer service, and they told me that I had to wait a few days to receive my refund in credits and to my credit card. Yesterday (Wednesday), I noticed that the payment had not been removed and had posted to my credit card. I chatted with DoorDash support and was told that nothing could be done and that I should have contacted them earlier. They ended the chat before I had a chance to explain that I had. So I called customer support and was told that they would escalate the issue to a special "team" that would get back to me by email within three hours. I waited and did not receive anything by today, so I called again. The person I spoke to told me that she could not issue a refund. So DoorDash is now stealing $75 from me. Apparently a supervisor will call me "soon", but I am not counting on that based on my previous experience. I am posting this review everywhere I can and will be filing a dispute with my credit card company. I will never order from DoorDash again.

The delivery drivers don't follow directions & the call center does not care. I was not compensated multiple times for missing food or wrong orders. Drivers steal food

DO NOT TRUST THIS COMPANY!

We have been using door dash for a bit and I can say all of the advertising does not mention the complete lack of customer service and negligence by this company and its employees.

If we break it down this company essentially takes the place of servers in a restaurant. But if you dont pay attention, you are required to tip the drivers before they bring your food. This creates a complete lack of quality of service. We have experienced missing orders, items missing and late orders. This has resulted in many call to the home company.

In talking to the corporate company this is the same as talking to the manager at a restaurant. Usually they are understanding and in a face to face encounter in public people are forced to work together and solve the problem. The inherent problem with this company is that they can just ignore you.
The only way to bring about a better process with a company or restaurant is to work threw the problems Door Dash does not do this. They dont keep there employees (the drivers) in check and the service is getting progressively worse.

This spells doom for any company and I just want others to be aware so they dont fall prey to this poor excuse for a business.

I ordered 2 quartz of ice cream from Baskin Robbins, it was supposed to be 2 for $9.99. I have a receipt from the Door Dasher showing me that it was the correct price. Door Dash charged me $26.13 for 2 Quarts of ice cream! Even Baskin Robbins is not THAT GOOD! So, I contacted Door Dash CS, sent a copy of the receipt from Baskin Robbins and they refuse to refund me. They DOUBLE CHARGED ME, and added $4 tax plus my tip! I will never ever use this Door Ripoff again!