Doordash

I was sent a coupon for $10 off $25 with an expiration date of 6/14. I try to use the code on my order before the expiration date and it said that the coupon is expired.
I have screenshots of the code sent and the message received when I tried to use it. Contacted customer service and sent them this information and the only thing they said they could do was credit my doordash account AFTER I placed an order! This is not right. I was told that it couldn't be given to me for my current order because they had no proof that it wasn't used, I sent them the screenshot of it saying the coupon was expired as well as my coupon with the expiration date and still was given no kind of help!
I'm furious at the situation at this point, no one even tried to help me even though what I said made perfect sense and the admitted it was a system error!
Never again will doordash be getting any of my money. I will write this review on every possible outlet I can find, I hope a $10 credit was worth the bad publicity.

DO NOT TRUST DOORDASH! They have terrible people working for them who cannot use MAPS. You will wait for your order only to have it cancelled by dasher like Kaleesha Bent! No Resolution from their customer service! DO NOT USE DOORDASH! Or use it at your own risk.

I downloaded the app and they gave me free delivery and $10 code for my first order. After ordering, my code did not work after countless tries. Deleted the app and I'm going to Uber Eats!

I tried applying to be a delivery driver for the door-dash company. I applied online and have extensive experience with the restaurant industry as well as the customer service industry. I am very personable, considerate and charismatic; a real people person. Despite the aforementioned I made a mistake in my youth and became incarcerated. I believed my incarceration would not be an issue as it was 9 years ago that I was arrested. Upon them reviewing my background check, Door-dash wanted an explanation to my adolescent shortcomings. I expounded upon such with an eloquent and sincere dissertation. I explained my past drug addiction and wrong choice of friends. I also explained my complete reformity as afterwards I haven't had a single instance of recidivism. As one could tell from my terminology, you can see I'm an intellectual and would have made a great addition to this lackluster company. I have seen the people they do hire (Most not all) are ignoble, sordid and contemptible in appearance and character. After they supposedly reviewed my explanation regarding my youthful violation of legality, the company (Door-dash) decided not to hire me. I was shocked and appalled by such blatant disregard to a worthy applicant. They sent me a condescending, disingenuous email that reads "We regret to inform you that DoorDash (the "Company") is unable to offer you access to the DoorDash platform." It further goes on to say it was from my past record (9 years ago). Well, DoorDash (the "Company") I regret to inform you that you are judgmental, intolerant and discriminatory!

I order food at 12am it was post to be a hr to my food got here then it got pushed back 30 minutes an they didn't get to tacobell to they closed at 2am an now I don't get to eat tonight they couldn't make it right to me! This was my first time using this app an the last time I will be using it... i was planing on using doordash all the time while I was working so I didn't have to take a lunch an I could doordash me an the homie I work with food while we buzz the grass out but I would be sitting at the customer's house all day waiting for my food to get there this is a really $#*!ing sickkkkkk app they have here would have been better off driving my drunk $#*! there to get my food my dam self $#*! this app

Please be aware of unauthorized recurring charges from Doordash of "Doorpass". To get refund I had to get connected to 4 different agents and still did not get it reversed

In Late November 2020 a Doordash delivery person entered my building in NYC and took packages in our entry way and then proceeded one flight down to the laundry room and stole my laundry out of the dryer. All of this was captured on the building's security cameras.

I filed a police report and was told by the officers this was becoming more and more common and Doordash delivery people were identified quite often as the culprits.

After contacting Doordash about the incident, they forwarded me to their insurance company re: getting reimbursed for the clothing their employee stole and said if the police wanted any information they should call the Doordash 800 number (because the NYPD doesn't already have enough on their plates? Their insurance rep replied that Doordash does not cover theft and that Doordash should reimburse me directly. After multiple emails and phone calls to get Doordash to respond they have not. Also, I checked with the NYPD and they have not cooperated in the investigation at all.

Obviously Doordash doesn't vet their delivery people and don't much care about crimes their employees commit, or their customers. In short, if you value your personal safety don't use Doordash

DoorDash has let me down once again. Where to start? My first bad experience was a few weeks ago when the driver sent me a text stating he was outside my door, had knocked three times and would be leaving and I could contact customer service from there... He was at the wrong house the whole time. The next was when the driver of my food never called, text, or knocked on my door but thought it a good idea to leave my food between my screen door and front door On a 95 degree day. We had no idea it had been delivered until an hour later we were leaving to go get other food. Next our driver took an Uber to deliver our food, yet again went to the wrong house first, had his kids with him, and couldn't even be bothered to get dressed for the day. Next and the latest bad experience. The driver called me telling me she was outside my house, she wasn't, but who's surprised. When she did get to my house she refused to come to my door instead she stood outside the gate to my yard and had me go get my food. As I walked up to her I realized she was in her bra, a pair of boxers, and flip flops. I don't care that it's DoorDash it's still a JOB. Put on some clothes before you are delivering people their food. Have some common sense and be courteous. You're getting paid, act like it.

Door Dash customer support person Clark David M, refused to refund us for items never received. We have multiple front door cameras and were watching them during the ETA, but no car or person came near our address or rang our door bell. Clark David M responds stating that it is DOORDASH POLICY TO NOT REFUND FOR ITEMS NOT RECEIVED. Therefore, anyone can work for Doordash, not deliver items and refuse refund. This was our 2nd time ordering from Doordash and our last time. The first time, the food arrived cold, but we said nothing. DOORDASH IS A FRAUDULENT COMPANY. WE HAVE CAMERAS TO PROVE IT.

I placed an order for over $70, order was almost two hours late, and the food was cold. Customer service was rude, and did nothing to rectify the situation

Extremely poor scheduling from door dash! They added deliveries to my dashers route which then made my food over an hour late for the second time today! I use door dash a lot because of where I work and my inability to go places other than on foot. So outside of a few things I have from the store in a styrofoam cooler in my hotel room I use them for convenience and so I can try different things that are too far for walking.
I spend way too much money on delivery and tips for my food to be cold when it gets to me! Why would someone spend so much to get mediocre food and horrible service! They barely even tried to help when I called customer service even though they know I'm a valued customer that has used them a lot.
I certainly don't feel like it used to be this bad. I've had small issues in the past with them but I'm pretty laid back and never felt it was bad enough to complain but it's getting so much worse. Awful business model and even crappier service! They are just out to make as much money as they can and they don't care about quality or service! I won't be using their service anymore.

The door dasher delivered my food to the wrong address. They took a picture of my food with the wrong door and address but refused to give me a refund.

Doordash allows hackers to place fake orders on your cards and steal your personal information. They even tried to blackmail me, and Doordash offered no compensation.

Ordered from DoorDash yesterday. Used their online site, not app. I have used DoorDash before and seen tech problems but this was the worst. I was ordering lunch and desert from the CheeseCake Factory. ($6.99 delivery fee).

As I ordered, the cart kept saying it was empty. So I kept putting the same items in the cart. The site never synced, never said "order placed." Finally it did.

Twenty minutes later there were 5 ORDERS on my porch from Cheesecake Factory. Then not ten minutes after that, two more came! I never got any texts that my ordered was being prepared, only several AFTER it had been delivered.

I called DoorDash and they said someone would get back to me, they haven't. Unlike GRUBHUB, DoorDash doesn't care. They have no real support and have had tech problems forever. I am out $200 for a bunch of desserts I never ordered.

Am taking this up with my bank but in the meantime, am definitely calling the Better Business Bureau. DON'T LET DOORDASH CONTINUE TO RIP US OFF, be vocal.

I have been a loyal DoorDash customer for years now. I have the annual DashPass and I almost order every single day.
Like it happens with all companies that get big, they do not give two f$@"s about a simple customer, no matter how many times in a day they order.
My latest ordeal with them was that my order was delivered to the wrong place. The dasher did not even have a working number so I was not able to reach out to him.
I of course contacted customer support and explained the situation. Their solution? A simple refund of my order. No I apologize, no I am sorry for the inconvenience, here is a coupon, so you can keep spending money on our app…
After I complained about that, they offered a 10 dollar coupon for a 50 dollar order that never arrived and we are now talking almost 2 hours after I placed the order.
I asked to escalate the situation and speak with a manager. Whoever they put next as a "supervisor" took forever to answer and "the best they can do is 15 dollar coupon". I told them where they can shove that stupid coupon. I am not ordering again on DoorDash. I know they probably don't care as I am only one customer, but at least I can warn people about their horrible service and not have the horrible experiences I have had with them.

Thank you so much Rinalin for helping me with my issues. You was extremely patience and direct. I wish there was more representatives like you! 5 stars