Matt F.

In Late November 2020 a Doordash delivery person entered my building in NYC and took packages in our entry way and then proceeded one flight down to the laundry room and stole my laundry out of the dryer. All of this was captured on the building's security cameras.

I filed a police report and was told by the officers this was becoming more and more common and Doordash delivery people were identified quite often as the culprits.

After contacting Doordash about the incident, they forwarded me to their insurance company re: getting reimbursed for the clothing their employee stole and said if the police wanted any information they should call the Doordash 800 number (because the NYPD doesn't already have enough on their plates? Their insurance rep replied that Doordash does not cover theft and that Doordash should reimburse me directly. After multiple emails and phone calls to get Doordash to respond they have not. Also, I checked with the NYPD and they have not cooperated in the investigation at all.

Obviously Doordash doesn't vet their delivery people and don't much care about crimes their employees commit, or their customers. In short, if you value your personal safety don't use Doordash

Just not well prepared. Relies on bullying tactics which only go so far when facing a knowledgeable lawyer.

Sounds good, but like a typical credit card scam once you sign up for free intro or cancel your membership at any time, they keep banging your credit. No phone number to call, no response from email. More headache than it's worth.