Danielle L.

I can only review local store experiences, but I hate going into Ulta. The associates who with at the location near me are rude, entitled, have no sense of customer service, and for some strange reason believe that customers are beneath them. No one offers help, says hello when you walk in, I've had several experiences of associates doing their makeup and becoming annoyed when you interrupt their beauty sessions. Sephora is better for prestige and Walmart for drug store. Stick to better service and better price points.

So today I hesitantly placed another order with Door Dash, even after they messed up my last 5 orders in a row. Dear God, what was I thinking?!

I received a call from the pickup driver asking if someone picked up my order, because the restaurant told them another dasher picked it up. So apparently he called DD support and they told him another drive got the order and not to wait or deliver to me. Then I get a notification that the order was delivered. Not to me it wasn't, nor my office, or even my building. So I called DD support and they said they were going to send a new driver and issue a $10 credit. I'm already super upset and I tell the rep that $10 is unacceptable, considering their markup and the tips the driver receives. Still waiting for my order.

So this gets better. The last order I placed was wrong, just totally wrong. The order before that, the driver made me walk down the street to pick it up from his car and then told me that if I didn't like his service I could file a complaint. The order before that was a sushi order where 5 sushi rolls were smashed together into one big pile of fish and rice. DD takes no responsibility for their drivers or their restaurants associated with the company. Furthermore, all of their call centers are outsourced with reps reading from a script.

At this point I just can't believe I'm having another issue with this company, it's almost comical. I'm not using them anymore and I'm going to be calling my bank to dispute the order from today, because this is just totally unacceptable.

This is the worst company I've ever worked with. I placed an order with two day shipping, five days later I contacted the company and got no response. I tweeted & Instagram messaged them, with no response. Finally, I emailed again asking where my order was and expressed that they had the worst service ever, I also asked for a refund. Never received a response, they never pick up their phone, and they'll delete any negative comments off of social media.

I did receive a refund a week and a half later, but was never acknowledged by the company. Don't even waste your time.