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Verizon seems uniquely adept at alienating and frustrating good, long term customers, don't they? I never selected Verizonthey just took over the company I had selected like a street gang collecting digital territory. I contacted them because I received a past due notice which stuck out as odd since the account (like all my accounts) is on autopay. This is how I pay virtually all my bills. So I called the number on the notice and Drone #1 answers, asks for my name, account number, address, yada yada yadathen proceeds to inform me of my delinquent status and can I make a payment. I inform Drone 1 that this account is on and has always been on autopay and the last time this happened (a decade earlier) they blamed it on a software upgrade and had to manually re-input the payment data to reinstate autopay. They then advise me they must transfer me to another department and after a series of clicks I am disconnected.
I hit redial and Drone #2 answers, runs through the same long list of questions including "a call back number in case we get disconnected." When we get to the part where they transfer me to the right department I am again disconnected. I wait for their call back. I might as well be waiting for the popcorn to pop twice.
I call again and Drone #3 repeats the cycle of useless questioning except this time I'm not going to be transferred to the Customer Service department because I have a delinquent account. The condescension is palatable. Apparently Clone 3 believes everyone with an account balance that is past due is a some lying lowlife who needs edjamucating. I own two businesses, employ lots of people, have an 800 FICO and this woman is treating me like someone she loaned $20 to last week and isn't getting it back. OMG! Never have I hated a stranger this much in my life. To her I am a scumbag who doesn't pay his bills. Had she bothered to review the account she might have noticed that it was always paid on the same date since 2004 and considered the possibility that the error was Verizon's but nothat was not the case. Now at this point I have wasted 35 minutes trying to get this miserable company to fix their mistake and I am getting upset. You don't treat good customers like this! I don't care how small their account isYOU DON'T MISTREAT CONSUMERS LIKE THIS! I told off Drone 3 and hung up. I am now looking for a replacement because Verizon's ignorant and abusive drones have exhausted my patience. Shame on them! This company is run like a dysfunctional ma & pa operation who stop taking their mood medications. I would recommend someone at the top of Verizon's ivory tower climb down from their lofty pedestal and call their billing staff pretending to be a consumer to experience the sick and negative culture brewing down there. This is all your fault! You built this. Oh and maybe you can fix your broken phone system while you're at it? Then again, probably not.
Purchased a pricey Diane von Furstenberg Black Wool Wrap Coat from Overstock (vendor is KOTORE). This long coat is ridiculously tight in the shoulders, you gotta order two sizes larger than shown. Got a return authorization and shipped it back to seller who still has not issued the credit. Quite frustrating! A month later they refuse to credit my account forcing me to submit a chargeback request with my card issuer. OVERSTOCK DOES NOT HAVE CONSUMER RECOURSE OR OVERSIGHT OVER THESE UNETHICAL VENDORS! Buy elsewhere or get screwed like we did.
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