DHL e Commerce

I was on 2.5 weeks leave when DHL sent the invoice. After I returned, I took a couple of days to clear my inbox and finally got to the DHL billing email, I submitted for processing. Then I received another email from DHL SECURE CREDIT CARD TEAM, saying that our account is under suspension. I replied to this email apologizing for the delay and explained that I just returned from my leave and had submitted the invoice and that the payment would be processed on Friday. Our payment run is on every Friday. To that, this DHL SECURE CREDIT CARD TEAM replied -

"As a one-time exception, we will extend the deadline until Friday, 21st February 2025.

If payment is not received by then, we will place the account on credit stop."

Does this employee think he/she is a big shot? Fancy threatening us with these statements over a bill of $54? Putting our account on suspension and on credit stop? Does DHL think that they are the only international shipping company in Singapore? We are not owing them millions for months, for goodness sake.

I am not impressed with DHL's attitude on this.

DHL is the worst courier I've ever had the displeasure of unfortunately dealing with and it's not even close. Not only do they deliver packages 18 days late without providing so much as an apology but to add insult to injury, still expect full price for this absolutely abysmal performance where their customer service literally couldn't care less how much their ineptitude inconveniences customers. Then if that wasn't bad enough, they demand an additional $46 in arbitrary extortionist "fees" for no justifiable or logical reason which is absurd. Customs or duties one might think. However, this wasn't the case as I instead cleared the package myself and was only charged $5 by the government. So what's the extra ridiculous arbitrary $41 for due on delivery? An absolute mystery. Nothing but a hidden additional nontransparent fee for providing the slowest, most terrible service in the industry. Had I simply paid their greedy extortionist charge instead of clearing the package with customs myself, (which literally took less than 10 minutes) I would have paid more in BS shipping costs alone than the contents within the package were worth.

If you value your time, money, sanity and expect to not be disrespected after paying already outrageous shipping costs go else where. Literally anyone could do better for less.

Our items were returned without notice. Customer service said it was due to a missing email address and promised a follow-up email, which never came. When I called again, they claimed customs stopped the package in Franklin Park, Illinois, and promised a call in two hours, which also never happened. This has been a terrible experience—customer service is unhelpful, offering no solutions. We'll follow up with our shipper to file a claim. I will never use DHL again, as they never explained why customs stopped the shipment.

My experiences with DHL delivery have been a mixed bag. On the positive side, DHL offers extensive global reach, allowing customers to send and receive packages worldwide. Additionally, their tracking system provides detailed updates, offering transparency throughout the delivery process. However, there are areas for improvement. DHL's delivery reliability can be inconsistent, with some packages experiencing delays or going missing without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while DHL offers expansive reach, enhancements in reliability and customer service would further enhance the delivery experience.

It's been over 3 weeks since sending a package from Germany to Florida.
Never arrived.
DHL customer service is worthless. It's entirely AI driven.
No package, no refund, no nothing.

I paid premium shipping fees for a package to be picked up on 25 Apr and delivered by 27 Apr. By 30 Apr, the package was not even picked. The customer service team says "Route delay or human error". One customer service agent says "I have rescheduled your pickup". The other says "No, I can't see any reschedule." What the hell? Is this a bunch of dysgraphic $#*!s? Sorry for the language but NO, you do not understand what I feel. It is not frustration. It is despise, utter, unadulterated abhorrence at how they have zero professionalism, zero customer focus. And they had the audacity to tell me "File a claim, we will look into it." DHL, go to hell. I did not give my precious package in your hands so you could give me a claim compensation. I paid so that you will pick it up on time and deliver according to commitment. So take your claim, take your excuses, take your customer service mottos and shove them.

I ordered from Amazon. When you already eveything is paid. They asked for proof of payment so I sent. They act like they dont have. They say Customs has it but they do. They blatenly stole my package. Do not trust DHL thieves. I will not pay ransom for my package. Aviod DHL at all cost.

Anytime I buy from a vendor that uses DHL it arrives late, sometimes over a week late. I've tracked packages in the past and watched them be within a hundred miles of my town only to go several hundred miles further away then slowly make their way back. My current parcel has been sitting at their facility (3 states away) for three days now with an estimated delivery date still 7 days out. Make sure your vendors do not use DHL if you want your family's Christmas gifts to arrive on time.

Worst service provider I had ever seen.Twice they did not delivered in time simple envelope with important documents!
Never choose DHL, definitely this is garbage/rubbish service which deserves zero score.

Will drop off your order, take a picture, and take it back w/ them like nothing ever happened. No wonder these low lifes can't even get 2 stars on their ratings. I don't know how you can act like this and be comfortable sleeping at night you're the scum of society.

Tracking has minimal updates and doesn't even pretend to actually track. Support is horrible - phone only and max of 2 inquiries allowed - regardless of circumstances - before system tells you "you have exceeded number of calls." Drivers lie - say the attempted delivery but no one home. My Ring shows otherwise. German company without German efficiency but with the arrogance.

In my personal experience, DHL is by far the worst deliver in the world.
Expected Delivery Date
19. May 2022 - Until the end of the day
(Only if it's from 2023)
Better yet, call customer support and they answer.
- sorry we close at 18:30

I paid £48 in Spain to send an envelope for 48 hour delivery. It did not arrive on the day promised which cost me dear. The website tracker is not user friendly so I had to waste more time phoning them only to be told that my parcel would not arrive when it should. No refund or compensation offered.

A very poor service that you can't rely on

I shipped a parcel from India to usa which didn't get delivered, they said it's delivered but didn't provide me with any picture as proof. Rather than just not delivering the product they are very rude.

Honestly the joint worst delivery company in the UK. No way of active tracking, drivers do not get in contact if they cannot find address, no live tracking, no way of contacting customer service, phone kept hanging up and not let me go past tracking info, sent emails, left messages, tried calling NOTHING all day. The urgent package i needed today is delayed again because of the obsolete systems this inefficient company is utilising. Please update your systems. You can hire me if you want it would be easy!

DHL is perfect if you want to completely lose a package. I have never had them successfully deliver anything to me. Every single time, they dump the package on a random doorstep, take a photo as "proof" of delivery of a front step that looks nothing like my house, and then insist they've done their job correctly. Have contacted DHL multiple times in the past a nobody bothers to look into lost package claims or get back to you on the matter. I always need to go back to the seller and request a refund because DHL consistently fails to deliver. I don't know how they managed to completely screw it up so consistently.

The worst delivery experience I have ever been In.

I purchased a large order from a coMputer store. Already paid $110 to get it shipped. From the terrible website to the not helpful customer service reps, it has been a terrible choice. My order kept getting pushed out further and further until they said "someone from customs had questions for me" and "they will call you in 2 hours or less." Of course they didn't. I call them back. "We're closed" the annoying phone bot says. I wait until tomorrow, they say the same thing. Still haven't received my order. $1500 down the drain thanks to them.