DHL e CommerceReviews 872

DHL is the worst courier I've ever had the displeasure of unfortunately dealing with and it's not even close. Not only do they deliver packages 18 days late without providing so much as an apology but to add insult to injury, still expect full price for this absolutely abysmal performance where their customer service literally couldn't care less how much their ineptitude inconveniences customers. Then if that wasn't bad enough, they demand an additional $46 in arbitrary extortionist "fees" for no justifiable or logical reason which is absurd. Customs or duties one might think. However, this wasn't the case as I instead cleared the package myself and was only charged $5 by the government. So what's the extra ridiculous arbitrary $41 for due on delivery? An absolute mystery. Nothing but a hidden additional nontransparent fee for providing the slowest, most terrible service in the industry. Had I simply paid their greedy extortionist charge instead of clearing the package with customs myself, (which literally took less than 10 minutes) I would have paid more in BS shipping costs alone than the contents within the package were worth.

If you value your time, money, sanity and expect to not be disrespected after paying already outrageous shipping costs go else where. Literally anyone could do better for less.

I was on 2.5 weeks leave when DHL sent the invoice. After I returned, I took a couple of days to clear my inbox and finally got to the DHL billing email, I submitted for processing. Then I received another email from DHL SECURE CREDIT CARD TEAM, saying that our account is under suspension. I replied to this email apologizing for the delay and explained that I just returned from my leave and had submitted the invoice and that the payment would be processed on Friday. Our payment run is on every Friday. To that, this DHL SECURE CREDIT CARD TEAM replied -

"As a one-time exception, we will extend the deadline until Friday, 21st February 2025.

If payment is not received by then, we will place the account on credit stop."

Does this employee think he/she is a big shot? Fancy threatening us with these statements over a bill of $54? Putting our account on suspension and on credit stop? Does DHL think that they are the only international shipping company in Singapore? We are not owing them millions for months, for goodness sake.

I am not impressed with DHL's attitude on this.

It's been over 3 weeks since sending a package from Germany to Florida.
Never arrived.
DHL customer service is worthless. It's entirely AI driven.
No package, no refund, no nothing.

Inept and dishonest. Horrible Teamsters drivers. This carrier is the biggest delivery disaster on earth. A kraut nightmare. Another German ATROCITY.

Our items were returned without notice. Customer service said it was due to a missing email address and promised a follow-up email, which never came. When I called again, they claimed customs stopped the package in Franklin Park, Illinois, and promised a call in two hours, which also never happened. This has been a terrible experience—customer service is unhelpful, offering no solutions. We'll follow up with our shipper to file a claim. I will never use DHL again, as they never explained why customs stopped the shipment.

Should have checked reviews.
Paid $100.00, promised 5 day delivery, took 10 days. Bad service.
Offered partial refund, they lied

From past experience using DHL in the USA, both as a customer and business, I felt comfortable ordering products within the EU (Spain in particular) and opting for DHL delivery. IT IS NOT THE SAME. The delivery process in Spain is a nightmare from the lack of tracking indefinitely for days on the DHL website, to lack of customer support options and response, throughout the process.

I will go even farther. I am basically a laptop "stay at home" nomad and twice the delivery driver stated I was not home for the delivery. Gets wild when you can see the updated tracking on the website from your laptop while you're sitting at home. Seriously?

To top it off, I file a complaint with DHL and I assume HQ contacted the driver on the route because he then proceeds to advise, via the DHL website, that my package is pending drop-off at the farthest possible Service Point for pick up so I have to travel an hour to get my items when there are pickup points 10 minutes from home.

At this point, I cannot determine if the package or contents are complete or damaged since the lackluster efforts of the DHL delivery driver has yet to actually drop-off the package at the actual service point. Driver is a little disgruntled? Perhaps… (I will edit this review pending pick up and examination of actual package and product).

The moral to the story is: IF You have ANY OTHER option for ordering and receiving a product in Spain (can't speak for DHL in other EU countries), take it at any additional cost because the stress of dealing with professional incompetence is just not worth the minimal savings in the end.

DHL lost my package, and I've been trying to get a refund for weeks with no success. Their support team keeps giving me the runaround. I won't be using their services again.

I had a very frustrating experience with DHL. Their customer service was unhelpful and rude, and I couldn't get any clear answers about the status of my package. Very disappointed!

They claim they tried to deliver today at 5:45, but since I have been home all day listening for the doorbell--and actually with my driveway area in my view at that hour-- specifically to receive the parcel, their claim is either a lie, or they went to the wrong house. And since their representative said since their drivers do use GPS, there is almost no way they could have gone to the wrong house.

Their website had a means for me to give them my email to be notified when the parcel is out for delivery and to let me know when it was delivered. I gave my email requesting both those services--but was never notified.

If your parcel requires a signature at delivery: Based upon my experience with them--and their terrible reputation in these reviews, DO NOT EVER WAIVE THAT RIGHT BY AUTHORIZING THEM TO DELIVER WITHOUT YOUR SIGNATURE!

Their scheme is to have you sit home all day and then at the end of the day they claim they tried to deliver but no one was home--and here's the trap: when you try to reschedule online you will find that the only way to reschedule it is to agree to waive your right to make them get your signature at delivery. Then you will have no recourse even if you never do get the parcel.

They make false promises that try will deliver in 7 day now it's the 7th day I have to contact support they say it will take another 10 days before I can may package this is the worst company

I ordered from Amazon. When you already eveything is paid. They asked for proof of payment so I sent. They act like they dont have. They say Customs has it but they do. They blatenly stole my package. Do not trust DHL thieves. I will not pay ransom for my package. Aviod DHL at all cost.

I cannot even begin to express the sheer magnitude of frustration and anger I feel towards this so-called "Fast, Easy and Affordable" customer service of DHL. Fast and easy? More like slow and excruciatingly painful!

What happened to the, "it will be there in 3-5 business days." Six weeks. Six long frustrating weeks since my package was supposedly sent, and yet my husband sits, still empty-handed. He too is NOT happy at all with the situation. What kind of incompetent, negligent operation are they running? This is not just a case of dropping the ball; this is a full-blown circus of ineptitude!

I've lost count of the number of emails and phone calls I've made in a futile attempt to resolve this debacle. Each time I reach out, I'm met with empty promises, meaningless apologies, and absolutely zero progress. At one time they even told me it had been destroyed because the receiver was not responding to them. Well, that would mean that they, DHL, would have made an attempt to contact the receiver or me, the shipper. Nope. Nothing. And, who gave them permission to destroy the package?!?! No one. It has to happen at the shipping end through an agent/store. Was this an additional effort to cause me more frustration and anxiety! It's as if they thrive on our misery, reveling in our frustration as they twiddle their thumbs and do absolutely nothing to rectify the situation.

Customer service? Ha! What a laughable concept. They wouldn't know good customer service if it smacked them in the face with a two-by-four. They have single-handedly shattered any semblance of trust or goodwill I may have had towards their brand, leaving me with nothing but bitterness and regret for ever engaging with them in the first place. I will NEVER use them again and I will NEVER recommend them to anyone. And, I'll be sure to let as many people know as possible.

To anyone considering doing business with this sorry excuse for a company, I implore you: Run. Run as fast as you can in the opposite direction. Save yourself the headache, the heartache, and the sheer aggravation of dealing with these incompetent buffoons. Your time, your money, and your sanity are far too precious to waste on such a colossal failure of a business. Consider yourself warned.

Still sitting empty handed and with no answers.

I spent hundreds of dollars on this order, just wanted to make sure it actually gets to me.
The delivery address for my parcel is linked to multiple stores, so I called them to give them the name of the specific store. The DHL rep refused to update the delivery address if I don't pay import fees. I never said I wouldn't, I was transferred to a manager that wasn't sure she could update the shipping information at all. She said, she needed to put in a request etc. I then received a weird email from the department, it was full of typos, the email didn't make sense at all. I called the direct line listed on the email. Rep #1 refused to allow me to speak to a manager because according to her my reason wasn't good enough to be transferred. Rep #2 was actually understanding but the manager he transferred me to was talking to me like I was refusing to pay import fees. When that was never an issue. I told him, I felt like I've been treated like a thief refusing to pay import fees, when this was never the issue. He then had the audacity to get offended, and tell me not to put words in his mouth. I was trying to explain how I feel about the way I'm being treated, after spending hundreds of dollars on this order, and just wanting to make sure it actually gets to me. I've decided to contact the seller and request that my order be returned for a full refund. I will never deal with any company that uses DHL, not even for my business. They're disrespectful, unprofessional, and go out of their way to give you a terrible experience. This is an isolated incident

I had to have my package rescheduled THREE times. The first reschedule was understandable, as no one was at the door when the deliverer arrived. However, after rescheduling to a specific time slot the next day, I did not receive my package despite being literally 4 feet away from the door as the deliverer did not knock! After two hours of waiting, I got the notification that delivery had been unsuccessful and that consignee had been absent, though I fail to see how the consignee should be aware that someone is at the door without knocking on it.
I reschedule a second time, and I choose the option to leave the package on my doorstep. I choose the delivery time slot from 3:30-6 PM, but the delivery time ends up being pushed to "Before End of Day". Finally, at 10:20 PM I get the notification that the delivery was unsuccessful because consignee was not available DESPITE me specifically choosing the no-signature required option. I call DHL's office, and they have the delivery rescheduled to the next day in the morning/early afternoon. I told the that the deliverer had not listened to the instructions telling him to leave the package at the doorstep, despite that being an option literally offered by DHL, and the man on the phone said that this was because some deliverers do not believe the area to be safe enough for a package to be left. Completely irregardless to the fact that my area IS indeed safe enough for a package to stay out for a few minutes alone, or all night if need be, I would think that a deliverer should just stick to his instructions. Anyway, the package finally came around noon-time today.

My experiences with DHL delivery have been a mixed bag. On the positive side, DHL offers extensive global reach, allowing customers to send and receive packages worldwide. Additionally, their tracking system provides detailed updates, offering transparency throughout the delivery process. However, there are areas for improvement. DHL's delivery reliability can be inconsistent, with some packages experiencing delays or going missing without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while DHL offers expansive reach, enhancements in reliability and customer service would further enhance the delivery experience.

I paid premium shipping fees for a package to be picked up on 25 Apr and delivered by 27 Apr. By 30 Apr, the package was not even picked. The customer service team says "Route delay or human error". One customer service agent says "I have rescheduled your pickup". The other says "No, I can't see any reschedule." What the hell? Is this a bunch of dysgraphic $#*!s? Sorry for the language but NO, you do not understand what I feel. It is not frustration. It is despise, utter, unadulterated abhorrence at how they have zero professionalism, zero customer focus. And they had the audacity to tell me "File a claim, we will look into it." DHL, go to hell. I did not give my precious package in your hands so you could give me a claim compensation. I paid so that you will pick it up on time and deliver according to commitment. So take your claim, take your excuses, take your customer service mottos and shove them.

Parcel keeps getting delayed although I payed for express ridiculous excuses bad costumer service call center very unhelpful they keep asking us for things we do what DHL told us to do and still nothing.