I ordered a product from a hair company & scheduled my delivery date for Thursday, September 19,2024. DHL repeatedly changed the delivery date without my permission & attempted to deliver my package 3 days in a row. On Monday, when the delivery guy called, I informed him that my package was scheduled to be delivered on Thursday, 9/19/2024. He said "ok this is my route so I'll be the one to drop it off again."—— I received an email & text from DHL & had to reschedule the delivery for 9/19/2024.

On Tuesday, I received ANOTHER notification via text & email that my "package would be delivered today" —— SMH I immediately called DHL to file a complaint & spoke with a representative who informed me she would fix the issue. The email I received from her/DHL stated "As requested, no signature is required for this shipment" and my package would be delivered on 9/19/2024 on the ORIGINAL DATE without the need for a signature which I approved.

On Wednesday, September 18,2024, at 11:47am I received ANOTHER notification via email & text that my package would be delivered "TODAY from 1600-1800". At 12:08pm, I received a notification via email & text that my package was unable to be delivered. The delivery person didn't call me (which they've done for years if they were attempting to deliver the package). I immediately called DHL AGAIN for the second time to file another complaint & have the package delivered on the ORIGINAL DATE 9/19/2024. The guy was passive & pretended to care. Constantly brushing off my concerns & comments. At that point, I didn't trust this company to deliver my package. 3 delivery attempts on 3 incorrect days! So I scheduled to pick up my package from the V Street location in Washington DC. I'm very appalled by the incompetence and lack of accountability.

On Saturday evening last I would receive a package between 4:20 PM and 9:20 PM. While I was waiting for the package, I suddenly saw at 7:30 PM that on the same track trace site where the time indication was, there was a message that the delivery person had already been to me and I was not at home. I immediately went to the DHL complaint site and chatted with the bot and indicated that I was at home and that the delivery person had not knocked on my door, otherwise I would have gone downstairs and received my package. This was at 7:35 PM so proof that I was home. Today I called DHL customer service to explain this. I got on the phone with a lady who was very difficult to hear and understand because she held the receiver too far from her mouth and also because of her heavy Antalian accent and also because a baby was crying in the background. After a lot of effort, I was able to tell her my track trace number, address and zip code and just when I wanted to tell my story she hung up the phone. I called again, but every time after hearing the tape with the introduction explanation, I was pushed away and I received a call signal. I went to the DHL live chat site and got Lara from DHL customer service who, after a lot of chatting, told me that the package could no longer be offered to me but she had filed a complaint on my behalf with case number: ******* but I didn't have one there. Message to, The package would have to be picked up at a collection point and she said she could not change that. I contacted the shipper and explained what had happened and that I would not be picking up the package and that the package would be returned after 7 days. I have almost always had problems with DHL and I try if possible not to do business with the online stores that work with DHL. I spoke with 5 employees on the DHL chat site via chat and each of these 5 employees has a different story about why my package was brought to the service point. One says it is because the letters of the zip code are missing and another says it is because I was not at home. I was waiting for my package for 4 days, why would I leave the house on the day and time of delivery? The delivery person left a non-home message in my mailbox with the number: 12RA4976RL. I also offered to these 5 employees that I am willing to pay the extra costs if my package is delivered to me again, but I could not tell them that. On 11 july my package was sent back to Spain. The package was taken to a pick up point of DHL and stayed there for 7 days during which I kept contacting DHL asking them to deliver the package to me and that I was willing to pay for the transport as I was too sick to go and pick it up but they didn't. DHL refused to deliver my package which was 2 km away from me at the pick up point and after 7 days on 11 july 2024 they sent the package back to Spain. This is how evil this organisation is. They prefered to carry the package all the way back to the sender in Spain than just bring it to me a few minutes away from the pick up point on my own cost. This can only happen with DHL. I will never ever buy anything from any webshop that works with DHL and if I see something I want on a webshop I contact the webshop as I have done before and tell them why I am not buying from them. Telling them I have had my packages stolen, lost, delayed and damaged by DHL and that's the reason I am not buying anything that is delivered by DHL. Sometimes they offer me another courier like DPD, GLS Post.nl or UPS with which they also work with and then I buy from them. And if they don't offer me another courier I move on to another webshop who sells the same item I want and does not work with DHL. I advise everyone to do the same in order to let webshop know that they are losing customers and money because of dhl.

Nobody came … and they say I was not home 😡
Package was supposed to be delivered on the 5th January, very late in the day, after 17:00, I received an email informing me that they will deliver on the 8th January.
On January 8th I STAYED HOME ALL DAY … no tracking info … and finally at 17:30, an email telling that they tried to deliver, but I was not Home 😡😡😡😡
VERY POOR SERVICE!
NOBODY CAME TO DELIVER
Tracking number JJD**************
NOW I need to pick it up … I am not staying home an other full day!
Not my first BAD experience with DHL!

This is my first time have a lost package with DHL and the customer service is horrible. My package shown arrived in Jacksonville, FL on 8/3/23 and I reach out on 8/15/23 to find out why it has been over a 10 days period and the tracking still show in Jacksonville location. What kind of a logistic system that the package does not show a finished delivery yet no one responsible to reach out to the recipient to find out. After I reached out, the person handle my case is Samantha and her extension is x*******. She texted me the first time on 8/16/23 with her extension to call back. I tried to call her back several times and every time Robert at extension x******* picked up. For the next 3 days, Robert kept promising me that the team is tracking and let me know the progress and unless I called no one reach out to me.

I tried to call Samantha again no luck after the 5th times with her extension and all I get from Robert's excuses for her is she is too busy to pick up my call. I asked Robert to connect me with her supervisor. Monica, the supervisor called me while I was at work and left me a text to call her back at *******345 with no extension number. I tried to called back and not one know her name and there was no last name either. I called the other service number *******031 but no one know either. What kind of an organization is this? From the top to the bottom, no one taking any accountability whatsoever. Today, Samantha finally messaged me Not call by the way to tell me that the package cannot be found and that she will close the file. She tell me to reach out to the shipper for further assistance. If she was my employee, today would have been her last day. The only reason why a business is still in existence is for the customer. Over 250,000 employees at DHL would have to seek employment else where and here you have a customer service that doesn't care about the customer concern for their package.

I can see this is going on with USPS because it's a US government based where the employee and the manager doesn't really care. But this is publicly trade company like UPS and FedEx. You should be more responsible and has better accountability. I checked the Better Business Bureau and it's sad to see that DHL only have 1 star with over 800+ complaints. I guess why I'm not surprise.

Great...

We had to send a parcel to India from the UK as we were moving back. It had all our 4-year used DIY furniture and boxes, clothes, books, and some kitchen appliances. We had five 60x60 cardboard boxes. We spend a fair amount on courier service fees and insurance. Parcel reached India after a week after our arrival. But instead of sending it directly to our address in Kerala, it sends it to another hub in Bangalore. Then they kept the parcel there and contacted us saying they need to open it and we need to send some affidavits to Banglore address. We were on the last days of covid treatments and it was holidays here in Kerala. So the process is delayed for 4-5 days and as soon as all cleared and holidays are over, we send the affidavit to the email and the address. After we couriered the documents, they asked to remodify the documents with some extra copies and signs and because of that, we had to do the whole process again, which took around 5 more days to send it again. After that, they probably opened the parcel and asked to pay customs duty for the furniture, toys, and some kitchen appliances which are already 4 years old claiming that they are new. After some arguments, we came to an agreement with an amount and at that time they asked to send the 2 weeks storage fee as well, when the delay in the process is not completely our fault. They could have understood the holiday situation here or could have informed the required documents even when we couriered them first. They couldn't do it even after receiving the huge payment from us. Moreover, the agent was very rude to us and he was like he have no time for this. Finally, it sends from Banglore to Kerala and we got the courier at our address after 20 days. We noticed that 2 packet's sides were drenched in rain (As the delivery person claimed, it happened while he was moving the parcel boxes to the vehicle, we didn't make it an issue for his sake of him). And surprisingly, one packet size was reduced to 3/4th, and at first, we couldn't accept that it was our parcel. But the address was ours and the items were ours - so, it was ours, but the parcel size was reduced. We wondered what happened and concluded that maybe we had left too much space while packing and the size changed when they organized after repacking. Obviously, after travel and covid issues, it took another one week to open the parcel. We felt something is off, but couldn't figure out what it is. As we stuffed all the used items from there, we couldn't even figure out whether some items are missing out or not. Later we noticed one of my handwritten personal books was missing. Then eventually we figured out some of the kitchen items, toy sets, and some personal items such as the face tweezer set, etc are missing and still figuring out new items. Obviously, those items were used and nobody gonna get benefitted from it, and still, items were missing. They missed packing some pieces of stuff while repacking after opening it. These all happened when we paid around 1500 pounds[200x5 pounds for parcel service+insurance+customs duty+extra storage fee]! Such a worst experience after spending a lot of money. Work customer service, worst issue handling, and super delayed and unreasonable pay for various reasons including the customs duty for used stuff.

After arranging with DHL by phone (due to an almost unusable web form) to pick up an important parcel for international delivery. I told them the next weekday for which I had no bookings in my business and a date was set for Monday the 22nd.
I was told to be home all day to meet the driver who would be arriving sometime between 0900 and 1700 so I crossed out my availability to my own clients for the day and stayed home. This requirement meant turning away hundreds of dollars of worth of work that day.
DHL failed to arrive.
I called them to ask if they were coming, but, despite having sent an automatic email reminder to be ready on that day, the 22nd, the call desk was surprised that I was expecting them that day. They seemed to think it was the next day, the 23rd, which I had already told them was not possible as I was booked out and in the field for most of the day.
After expressing my frustration at having real material losses caused to me by their blunder, I was escalated to a supervisor who then made further arrangements with me.
I expressly told him that the next day, Tuesday the 23rd, was out of the question as I had clients already booked and so the pickup would need to be on the following day.
He assured me that Wednesday the 24th was now locked in.
I reiterated the importance of getting it right this time, as I would need to suspend my own business bookings again to wait around for the entire working day for them to arrive.
He again assured me that on Wednesday the 24th the driver would arrive and pick up my package.
I turned away 2 sets of clients for Wednesday on the basis of that advice, amounting to a large loss of income after taking DHL's word, on good faith, that this agreement would be honored.

The next day, that busy Tuesday I mentioned, after my morning booking, I shot home to pick something up for the next job and found their courier in my driveway. How lucky, right?
He said he was just given his orders to show up Tuesday. No point arguing with the bloke, so I gave him my item and he was off.
Of course, now I once again had my Wednesday back to trade but by that time my potential clients had made other arrangements. Overall, this company caused the avoidable loss of nearly $1000 dollars, in 2 separate incidents of truly flamboyant ineptitude.

DHL, is a company who will play fast and loose with the operation of their client's businesses. They violate the most fundamental compact between a contractor and a client, namely doing what you are paying them for at an agreed upon time so as to enable you to operate your business uninterrupted by pointless, avoidable mismanagement and communication failure. Their corporate culture must be a complete dogs breakfast.

This company is dangerous to your business and should be avoided at all costs because if it suits them to screw you over, they will, and the cost to you will be vastly more than the price of sending a parcel.

My parcels weren't delievered. I sent parcels from Groningen to Bratislava where I was moving so I sent them to my brother and was waiting at home but they were not deliered because delivery guy couldn't find my adress(idk how because it is in google maps). The delievery guy din't contact me that he can't find my adress. Parcels were sent back to Groningen and I've contacted consultant with live chat that advised me to wait some time until my parcels will be sent to service center from service point. They had to be in a service center already but I contacted consultant again and she told me that she doesn't see my parcels. I want to receive my parcels back because I'm waiting already more then 3 months. It was not my fault that delievery guy couldn't deliever because the adress that I indicated is correct and I was waiting at home. Now, my parcels are somewhere in sorting center and as consultant told me I have to wait again almsot 1.5 month to be them returne back. But the problem is that I don't even know who are living at my previous adress right now. So they will just be delievered to random people.I have medicines there that I need for my health but DHL doesn't care and they on't even know where parcels are because last time when the uptade on my account on parcels was last month and consultant from live chat doesn't even know where they are right now. They don't want parcels to be delievered to me. They just told me to wait 1.5 month more and hope for something. I don't even know for what to hope. The bigges problem is that noone wants to solve my issue and I can't even reach people who can solve this issue. They told me that IF people who receive my parcels will refuse them than I can ask my friend to come to servise point to collect them but what if they except parcels? Random people will just collect my personal staff? I don't even know what to say. They WORST delievery servise that I've ever used, if the problem won't be solved soon, I'll never use their sevices and will do everything to not DHL be used by my friends. It seems so stupi that parcels are lost, can't be delievered where I want(even with proofs that me is me), have to wait months to receive them and I even can't change my delievery adress with proofs that me is me or any other informaton. And the biggest shock is that noone can take care of such issues, I just have to wait.

JVGL**************951 parcel got stole n the moment it was picked by dhl scammers, thieves and scumbags... full ignore from support. Stay away from these thieves and $#*!s

Avoid. Avoid at ALL COSTS. I would rather get on a plane and bring my $#*! overseas myself than have to go through DHL again. I would rather pack my delivery into a waterproof bag and purchase a canoe and physically paddle across the Atlantic than use DHL again. I would rather hire Frodo and his friends to physically walk my packages to their destination because they got closer to delivering that ring than DHL did to delivering my packages.

I had 25 large boxes of book bindings to ship out; I had packaged them nicely, printed the labels and stuck them on top for easy access. Scheduled the pickup for Monday, and they come at some point during the day (of course not during the pickup window -- do not dream of that with DHL) and the boxes are picked up. This is the start of the story where all things Appear Good before $#*! goes down and the character is put through a 300-page journey, except here it's a journey of trying not to sink into the diarrhea $#*!river that is DHL.

Tuesday, I'm happy those boxes are finally gone because they were LARGE. All's good, things are at peace.

Come Wednesday, I get an email: "We need an invoice." I've never received this request before, so I send them all the labels and Waybill doc I received in the purchase. No response, so I think it's all good.

Thursday, I receive an email response: "This is not the invoice. We need the invoice." I have no idea what invoice they're talking about, so I call customer service as to what invoice they're looking for, and they -- I kid you not -- tell me it's "the invoice" (thanks, genius). I call up my publisher, who doesn't know what it is either and sends me their proof of purchase of the DHL order. I submit to the email within the hour. I never hear from them again, so I think: okay, all good.

Number one lesson when dealing with DHL: all will NEVER be good. If someone could $#*! up slicing sliced bread, it would be DHL.

Thursday afternoon, I'm at my office when I receive a call from my doorman: "Hey, remember those 25 giant heavy boxes? They're back."

At this point, we're still at the start of the journey when $#*! starts to go down. I still have goodwill and patience. I call DHL customer service to let them know of the situation and the customer service rep reschedules the appointment for me "on Friday from 10 to noon!" she says in a chipper voice. I hang up feeling fine that the problem is going to be out of my hands soon. Little did I know the problem would blow up into a massive diarrhea $#*!fest soon.

Friday at noon, I call my doormen to ask if the packages were picked up. Of course, they weren't. Call DHL. The customer service rep stammers an apology and tells me that the pickup window was actually between 10am-2pm, not 10-noon. "So why did that other rep tell me it was 10-noon?" I ask, starting to get annoyed. They say they don't know, but they assure me it'll be picked up by 2pm. They also apologize for the bad experience and says they'll ask for an escalation manager to contact me.

At 1:35pm, I get a call from the "escalation" "manager" (maximum quotes for maximum sarcasm on every part of this joke of a role's title). He reassures me the delivery will be picked up by 2pm. "So you're saying," I say skeptically, "that in 25 minutes, the courier will be here and my boxes will be gone?" There's a pause, and his voice wavers when he stammers out, "Y-Yes, exactly."

At this point, I'm like, whatever, I know that's complete bull$#*!. "So what else can you do to help me? My shipment's been delayed by a week because nobody responded to my email on the invoice, and my packages got returned." The "escalation" "manager" stammers -- I kid you not -- "emmm, sorry, I can say the packages will be picked up by 2pm. That's-that's all. I-I'm not sure there is anything else I can do."

I'm rolling my eyes at this point and I really don't want to waste more time on DHL BS (joke's on me), so I say fine and hang up.

2pm rolls around and, surprise, surprise, the packages are still here. I call again, and guess what? "Oh, we don't schedule for pickups before 2pm," the fifth customer service rep tells me. "Mornings are for deliveries. Pickups occur after 2pm."

"So why the $#*! did THREE DIFFERENT PEOPLE tell me it would be picked up in TWO DIFFERENT TIMESLOTS before 2pm?!" I'm angry now, because I've spent an entire morning on the phone with them and I have, at this point, BEEN LIED TO THREE TIMES. The service rep says they don't know, but "the courier will be here soon."

"When?"

"I can't say, ma'am, but soon..."

I go through several more iterations of trying to get an actual timeslot from this person before realizing I am not in fact talking to a person but to a joke. I ask her to connect me with an "escalation" "manager" again in a last-dash attempt. She blurts out the "thankyouforusingDHLweaimtoprovidebestinclassserviceandhopeyouaresatisfied" at light speed and hangs up, probably glad to have another problem of DHL's crisis-magnet operations model off her plate.

Surprise! The courier actually shows up at some point around 4pm. Jazz hands, except the remember the diarrhea $#*!fest looming over anything DHL touches? The third act's about to drop.

I get a call, this time from DHL dispatch. "The courier showed up and said that they still don't have the invoice. Also, your labels are not there."

At this point, I'm about to explode. "What do you mean they don't have the invoice? I emailed them twice and seven different people have told me it's fine now so I thought they had it?"

"No, you need the invoice physically printed to hand to the courier."

This person is actually really helpful, so thank you, DHL New Jersey dispatch manager. She is the FIRST PERSON to explain to me that I need to go on DHL's website and "create an invoice." At this point I'm about to have a mental breakdown over the fact that I have spoken with 7 service reps and 2 "escalation" "managers" and NO ONE has told me this. I thank her profusely (I'm on the website and see the invoice and she even gave me a contact number for help to guide me through creating the invoice!) -- but there's just one more cherry on top of the DHL $#*!-pie they bake for their customers.

"What do you mean my labels are not there?"

"They're not there," she replies. "My driver went and took pictures. The labels are all addressed to you. We can't ship them."

At this point I wonder if I'm starring in that memory-loss movie where the guy kills his wife and gets amnesia and we spend the whole movie following him as he tries to figure out who did it because I remember printing all twelve of those labels to the UK and sticking them on every single package myself. I decide to go downstairs and take an actual look at the boxes that my doormen have kindly held for me overnight.

Whoever in DHL returned those boxes to me stuck, in almost a chef's-kiss perfect "$#*!-you"-esque gesture, return labels to my address OVER the shipping labels to the UK. Every single shipping label was PERFECTLY MASKED with the return labels to me. I commend them because this is honestly the best job they've done so far, sticking the return/$#*!-you labels perfectly over my original shipment labels. Chef's kiss, salt-bae except he's sprinkling diarrhea onto the $#*!-pie fudge DHL bakes in their $#*!-fest garden.

At this point, I'm so angry that I've transcended and found my immortal self. I've found Nirvana/zen/peace. I'm so angry that I'm not angry anymore. I just need to roll with the diarrhea $#*!-fest.

I call the invoice-creation helpdesk and the technical assistance person is truly fantastic -- thank you, Gonzalo! I wish I could rate you five stars somewhere. He walks me through every part of creating the invoice and problem-solves impossible tasks for me (i.e. We have to estimate the shipment weight -- how am I supposed to weigh 25 giant boxes of 22,000 book bindings in my one-bedroom apartment?) and is truly the best. Gonzalo, I would nominate you to become DHL's CEO if I could.

Anyway, it's Saturday morning and DHL is closed on weekends (I just called them and nearly vomited at hearing the DHL phone machine bro's voice) and I have transcended into peace. The 25 boxes are sitting in my one-bedroom apartment, my shipment labels all gone and buried under their perfectly-placed return labels to me. I need physically crawl over those boxes so I can get out my door to re-print those labels and print out the invoice, then reschedule my pickup for Monday. I'm quite sure by now if I'd chosen to purchase a sailboat and sail across the Atlantic my packages would be closer to their destination than they currently are. I'm quite sure if I'd strapped my packages to the backs of a school of migratory dolphins crossing the Atlantic they'd be closer to my destination than they currently are. I'm quite sure Frodo and his friends physically walking with my packages up the mountain would have been faster than using DHL because at least they delivered that ring (did they? Or did they destroy it? In any case, they got closer to delivering that ring than DHL did to delivering my packages so far). Thank you, DHL, for truly being one of THE worst service experiences of my (admittedly short) life so far. Thank you for not only handing me a turd-pie, but sprinkling it with more pieces of $#*! before unleashing a deluge of diarrhea that is your completely bull$#*! operations model designed, I'm sure, with the sole intent of $#*!ing your customers over. Thank you!