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How easy is it to get a hold of customer service at DHL?

asked by Melissa W. on 6/5/19

8 Answers

Well... I called to try and reach someone human and first of all their phone system kept hanging up on me. I finally got through to be in a line... on hold and there was a minimum of a 60 minute wait. I then thought... ok I'll send an email and then got an instant response from a system saying that customer service would "try" to get back to me in 24 hours.
Awful... awful experience all the way around.

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You get hold of them easily but they are not helpful in resolving issues.

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Yes, you just have to go to one of their premises to explain your concern.

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NO SERVICE WHEN YOU CALL / THEY JUST REDIRECT YOU WITH NO END

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No way possible I've tried 4 times att has tried for me

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Its NOT, there's no way you can actually speak to a human being. Pathetic.

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In Saudi Arabia it's not easy at all. You might spend 2 hours on the line with no luck.

Employees telephone extentions are internal only.

They don't respond to emails in timely manner

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Difficult. Automated system. Rip off phone charges. Cost so far to track our parcel, possibly missing has been around £25 in phone charges. Still trying. They wont phone you back and yet it is their error.

Helpful (0)

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