• DHgate

DHgate

Overview

DHgate has a rating of 2.25 stars from 6,931 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 993rd among Electronics sites.

  • Service
    604
  • Value
    588
  • Shipping
    598
  • Returns
    478
  • Quality
    548

Proactively asks for customer feedback

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 1.5%
Positive
2
Neutral
1
Negative
130
609
See all photos

What reviewers want you to know

Positive highlights

  • Shopping experience was great and will continue to shop here.
  • Envios rapidos, fast shipping, and good sellers with a big quality products.

Critical highlights

  • The seller disappeared and the customer services weren't actually doing ANYTHING about it.
  • The money was never received and my credit card information was hacked after using the site it's a total scam.
How would you rate DHgate?
Top Positive Review

“Save on the deals.”

Plastar P.
4/2/24

I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section. And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.

Top Critical Review

“Website should not exist”

Sam R.
4/5/24

I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.

Reviews (6,931)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (721) credit card (158) wedding dress (86) order number (93) shopping experience (117) quality products (84) delivery time (67) post office (41) customer support (74) quality items (39)
Thumbnail of user dereng
1 review
3 helpful votes
January 9th, 2018

A lot of nice stuff at reasonable prices. My reaction is favorable except for clothes with a S M L XL XXL scale which appear to use an kids scale (or asian scale) and are three sizes too small. A few items have not been received in over a month so you do take chances. Shoes are the exception to the sizing issue as they have specific sizes. Most products come in original boxes with tags. I've bought a number of items and only one was bad. Love what I bought except for clothes.

Thumbnail of user dimitrisp5
2 reviews
2 helpful votes
September 4th, 2018

As the title says, it all works out fine every time.
I have purchased many things over the years from the store. As always, you have to make sure you read the items' descriptions well, because the store sells what several manufacturers produce. The don't have anything to do with the quality of the product since they don't make them.
Otherwise, easy and pleasant experience.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Dimitris,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user gabrielc176
1 review
5 helpful votes
July 13th, 2020

Fast shipping. This company have a good support. I recommended ordering from them. However, you have to be aware of scamers beacause the refound process could be complicated sometimes.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Gabriel,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Thumbnail of user melloneys
29 reviews
50 helpful votes
April 10th, 2019

This site has got better just like Aliexpress has.
It has some very good bargains, most have free post and you do not have to buy in bulk.
The orders you make can be cancelled if you choose and the refunds happen within a week.
A huge site to dig around!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Melloney,

Thank you for your feedback. We appreciate the review you have left, and we are looking forward to doing more business with you.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sam
Customer Service Center
DHgate.com

Thumbnail of user shakdars
1 review
4 helpful votes
April 12th, 2018

You can buy stuff cheap on this website, as most sellers are in china so you can get wholesale items and whatnot. KEEP IN MIND that the items are sold by people and there are some bad apples. They do have a return service that is run by the website but i've only used it once and the seller was very courteous. Items will usually take a week to a month to arrive if you live in america

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Shak-dar,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user davidh539
1 review
1 helpful vote
July 6th, 2017

Dhgate is what you pay for. If you have extremely high expectations be prepared to be disappointed. But if you take the site at face value, a cheap wholesale retailer, then you might be impressed. There is a large variety of merchandise to search from. Always read prior reviews of a product before purchasing. So far I've experienced no issues at all, so fingers crossed my luck continues! That said, I'm very likely to purchase things from this site again in the future.

Thumbnail of user noahl26
2 reviews
3 helpful votes
March 1st, 2018

This site is a great way to connect with manufacturers directly! Highly recommended to anyone interested in resale, or bulk goods! High quality if you know where to look. Manufacturing techniques and shipping are sometimes half assed, but if you stick to good vendors then things usually work out great.

Thumbnail of user troyg36
3 reviews
17 helpful votes
July 24th, 2019

I've used Dhgate for a couple of years now... yes the goods take ages to arrive but then they are coming 2nd class post from China.
One of the few sites left (possibly the only one) that still selling replica goods, all your Gucci, Louis Vuitton etc etc. The quality varies a lot, generally the more expensive the fake the better it will be. But they are fakes, so use your own discretion. Usually problems are sorted out. As your money doesn't get released to the seller until you are satisfied...

Thumbnail of user diegom47
1 review
1 helpful vote
January 12th, 2018

I ordered a 17/18 Manchester City jersey. It arrived a week earlier than expected, and the quality was amazing.
The problem was that it was a 16/17 season jersey, not the 17/18 I ordered. And unfortunately I realized that about a week after I had checked with DHGate that I was satisfied with my product, so I couldn't open a dispute.

Thumbnail of user timf50
1 review
0 helpful votes
January 2nd, 2017
Verified purchase

I have already placed a few orders on DHGate, and overall have been satisfied with all my orders. The shipping is about 1-2 weeks to Belgium, and the quality is very good for the price.
Have ordered one item from a seller who did not yet have a good rating, and it broke after one week.
I've been wearing other watches for over 4 months now, and they are still as good as new!
Would recommend this website as a good alternative to aliexpress!

Thumbnail of user jamesb632
1 review
1 helpful vote
January 11th, 2018

Great products and customer service! I would highly recommend DH gate to anyone looking to buy ANYTHING

Thumbnail of user charlesl129
1 review
1 helpful vote
March 7th, 2018

Ordered two Spektrum recievers from one of their vendors, linnyxiao. Order placed on November 4 2017. I had not recieved by January. Contacted vendor and got zero response. Wrote vendor and DHgates many times after not recieving my product in March 2018. DHgates came thru and us issuing me a full refund because linnyxiao would not even talk with them. Thank you DHgates.
Avoid linnyxiao at all cost.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Charles,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user beckyw44
1 review
0 helpful votes
November 10th, 2017

I have been purchasing clothing for my online children's clothing store from DHGate for a little over a month now and have been very happy. The quality of everything I have purchased so far, except for 1 order, has been great and their prices can't be beat. I do recommend researching each supplier before making a purchase though to make sure other buyers have liked the items they've been sold. That's really the only way to know for sure if the quality of your purchases will be good.

Service
Value
Shipping
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Becky,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user jacobc53
1 review
2 helpful votes
March 17th, 2018

I really like ordering off DHgate. They have a great selection of products. The only downside is that the shipping takes long as everything is shipped from China. Also the sizing is a little different compared to the US. everything runs smaller there, so size up!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jacob,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user jeremiahr10
1 review
0 helpful votes
January 16th, 2018

DHgate is my fav top site of 2018! Delivery cld b a bit faster but for the price not complaining thx DHgate

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jeremiah,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user caseyg26
1 review
0 helpful votes
October 30th, 2016
Verified purchase

I really love DHgate. I love that they hold your money in escrow until you say you received the product as advertised and in good condition. Most items are free shipping, prices are great and most items have wholesale or individual retail quantity options. I like that it's not an actual store but a way to contact buyers with sellers. It gives me the ability to deal with the source, giving me the same power as large businesses.

Thumbnail of user robk54
1 review
1 helpful vote
February 19th, 2018

Site worked well for the most part, includes shipping information but it is often not up to date - one of my orders arrived before i had any notification it was even in customs. But the platform generally works well, although itd be nice if they accepted paypal.

Thumbnail of user luisr69
1 review
1 helpful vote
February 25th, 2018

I`ve made two purchases and got a good experience so far. The products were good quality and affordables. I'm sure i'll buy again.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Luis,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user camisihat
3 reviews
0 helpful votes
June 19th, 2018

Have yet to receive the package
But your site is 95% ASAIN sizing which prevents me from ordering items for myself all clothing sobfar I had to give away... they look AWESOME jus small & I don't know how to leave an INDIVIDUAL review?

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Camisiha,

Thanks for contacting DHgate Customer Service. We suggest that you communicate with our sellers directly to get the complete and accurate information of our items as the shippers and suppliers. Please click the "online chat" or "message" button on the right side of the item page. Our sellers are willing to cooperate as long as there is proper communication. A review can be left on the transaction once it's under the "Completed" or "Payment Released" status and you will find the orders pending for your review in the "Awaiting Review" page.

If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service

Thumbnail of user michaelc462
1 review
0 helpful votes
July 2nd, 2017
Verified purchase

DH Gate is a very pleasurable shopping experience.
Huge range of wholesalers with top quality products for price.
However, more can be done to feel secure when purchasing items from these suppliers.

Thumbnail of user eoink7
1 review
0 helpful votes
April 18th, 2017
Verified purchase

Products ordered are usually of good quality and match descriptions. Very happy and would most likely shop again. Feel safe we my details on the site

Thumbnail of user kakanga
1 review
0 helpful votes
November 16th, 2017

My first time int'l shopping. Item arrives as described, easy payment and low cost.
But the delivery time is taking too long.
Overall, sounds good

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Kakang,

We are glad that you received your orders on time and as described. We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user irvinga11
1 review
1 helpful vote
March 2nd, 2018

Este sitio es excelente gracias a la comunicacion directa con los proveedores, el mejor servicio al cliente para mi excelente muy recomendada

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Irving,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user hrishim
1 review
0 helpful votes
September 21st, 2016
Verified purchase

First, the types and variety of products here would blow you mind away!

Customer service is quite efficient too.

One downside here is that they tend to mix it up here! Sometimes you find fabulous deals that save you a lot but there are also lots of what I call cheap deals. I mean, 50% off is great but then it is not great saving when you apply them to those that cost little (like 5 bucks) in the first place.

Thumbnail of user nickm152
1 review
1 helpful vote
January 18th, 2018

Very pleased with my Tag Aquaracer watch, good build quality and a great looking watch.
Quick delivery too.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Nick,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 8 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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