DHgate

I ordered 10.5 size shoes using their sizing chart. They sent me two pair of US size 9 shoes. Rather than chop my toes off to wear them I foolishly tried to ask for a replace or refund. Not happening. They want ME to pay to shp back the shoes THEY screwed the order up on. I already spent $100 and they want me to spend more? They actually suggested I buy a few extra pairs in case they get seized by customs -wow. This site is a scam run by people who know absolutely nothing about customer service

Scammers! I ordered a lithium ion battery for an electric bike. Cost me almost $400. I received it in about two weeks but it was defective. I contacted DHgate at least 100 times. They told me to work it out with the seller, but the seller ripped me off and refuses to ship a new battery or to refund my money. Then when I kept corresponding with them (for over four months) their answer was always just "thank you very much friend". You're better off to do business with an American company. Buying from DHgate is like throwing your money in a hole.

Ordered a football shirt from here messaged the seller no reply click on the item saying not in stock now trie to report this everytime I try coincidence that there is a network error and no way to contact anyone avoid this company at all costs

I placed an order in May. It's October, never arrived. They gave me bogus tracking #; s. Sent me messages to "see how I like my purchase" that never arrived. I've tried repeatedly to reach them by phone, email, thru their website, no response. Anyone know a secret way to reach them? It's not a lot of money, i just have this thing about being ripped off! I'm including my latest email from them telling me time has expired. And they still don't respond to me!?

Ordered and paid for two outfits. I only received one. The seller refused to refund my money unless I changed the reason why I didn't receive it to it "was lost in customs", when in fact, the reason I put was "missing items" which is exactly what happened. DH gate as you can see below. Wanted me to jump through a bunch of hoops to prove I did not receive the item. I have ordered 10 times from this company. I will never order from them again. Just know you may or may not get what you pay for and they don't care and you will not get your money back.

I order'd a 600 Dollar Battery...it should be deliver'd by express after 1 week.
No delivery, DHGATE promised to refund my money (650 Dollar with shipping). That was 5 nearly 6 weeks ago. Dispute was promissing a refund 5 days later...nothing!
Then another 2 days later...and another 3 days later...and so on.
Result: DHGATE is Bull$#*!ting me...promising on and on...not looking at avidence...not getting in contact...not even answer if i ask! Such a big company and Bull$#*!ting there customers and stealing money by not paying back!
DHgate should be block'd

My 15 year old son still hasn't received his shoes and it's been six months. Customer service gives the runaround. Never does anything about it. Please refrain from using this buyer. They are definitely a scam.

I bought a watch from DHGate and waited weeks for it to arrive. Not only was it a different colour to the one that I ordered, it turned out to also be a fake! When you are spending over a hundred pounds on something, you expect to get what you ordered. I contacted the seller, many, many times and he eventually offered me a $10 refund. This obviously offended me. I and I instantly refused, saying that I wanted the watch that I had originally ordered, sending out to me, as I had already paid for it weeks before. I then got an offer of a $20 refund. Am I wrong in thinking that when you order something and pay for it, you expect to get what you paid for? I escalated this to DHGate's completely pointless resolution service (they always side with the seller, as they themselves lose money if they give refunds). I was told that they were sorry that I had had a bad experience but would only give me less than half of my money back? An admission of guilt but still no full refund. I do not trust these people at all, as they clearly make a living out of cheating honest people out of their hard earned cash. They knowingly allow conmen to sell counterfeit goods, passed off as genuine products, and don't even bother to apprehend them in anyway, when they are found out. I have since refused the partial refund (obviously) and have now been told that I have to pay to ship the fake goods back to the lying, cheating seller, and then wait 50 days for a full refund. They must be mental if they think that I am going to spend yet more money and wait nearly two more months before I get a penny back. I do not believe that even then I will see any of my money again. They must be making millions of pounds a year, cheating consumers by selling fake goods to them. STAY AWAY FROM THESE FRAUDSTERS! BE WARNED!

Hard pass on this company and their products!

Highly recommend that you use other options for products than DHGate - Tried them for a 4 figure piece of equipment that arrived damaged and part of it doesn't work. Seller was uncooperative and DHGate didn't do anything to assist in resolving the situation. Very different than what would happen with Amazon and several other companies of this type. We didn't get any messages or notices until we logged into the account and find out that they had closed the case. So we're out $XXXX and have a piece of junk.

Also note - their prices are higher than many other sites like one that begins with A and another one that begins with e.

Hope no one else has to deal with this and take your hard earned money to someplace that treats you right and delivers what you are supposed to get in working order! Truly the WORST shopping experience I've had in years.

Hey #DHgate, a very unsatisfied customer here. For those who are considering purchasing via DHgate. Please be careful, totally incompetent customer service, which is unable to help you if something goes wrong. My experience - once you receive a totally different product than what was ordered, all you gonna get is apology and empathy phrases. They will recommend you to dispute with the seller who will be blaming the post office for packing the wrong product and after you involve DHgate to mediate, that would reject due to insufficient evidence. I ordered one product (Xiaomi Mi TV stick), and I received a totally different kind of product (wifi wall switch) for half of the price of the product I ordered. Please do not hazard with your money and save yourself from disappointment, incompetence, and waste of time. Do not take just my word for it, I encourage you to check this company on review platforms.

DHgate vendors ship products directly from China and it takes weeks to receive their products. I contacted them 8 weeks after I placed an order, and was told that it's coming soon. About 3 weeks later I got an empty envelop (instead of a package) and my order was updated to Delivered. I've been trying to get a refund and the DHgate customer services reps do not want to deal with it. They are asking me to contact a seller on their site and ask them why they cheated. Very disappointing experience. Below is a picture of a package (still unopened) that was supposed to have a backpack.

Cheap over priced junk, steer clear of this seller, they use deceptive advertising to sell cheap junk. If it sounds too good to be true, well don't be taken like I did. For what you'll pay on their site you can get here, Stateside for much less. If you want or need to return something you'll get to pay for that too! Oh BTW, here is picture of the electric blanket they sold me, it measures just under 5 feet by just under 2.3 feet, definitely not a "blanket".

I have placed 3 orders it's been over a month. Tracking says they are still in China. They take your money and you never get your orders! Nevermind that what they're doing is illegal! They are selling counterfeit goods. And stealing money.Absolutely no customer service just robots.

Ordered a camouflage NFL jersey. Came with right player, wrong team. I immediately and repeatedly tried to get a correction. Basically I was told they can't intervene with that completed sale. Well, I can intervene with their future sales. Don't expect a correction, refund, or even an apology. Bad customer service? No. NO customer service!

Dhgate store refuses to give me a full refund after waiting over two months for my oder to get shipped. My oder has been in "awaiting shipment" for the past two months! Almost three months has past that I posted my order. This company was no customer service line, you only can send messages to the seller, which they don't ever respond... This is a bad operation business- stay away from this!