I appreciate this central buying site which offers a lot of choices of products at very competitive prices. Unfortunately as everywhere there are some very good and bad sellers but dhgate service tries to solve problems with the wrong sellers. Thank you
Very comfortable, smooth, quick delivery, nice item. I also like DHgate's system that buyers can use and manage really easily and trustworthy.
There are sincere sellers in this site.
I'll be a regular buyer.
Have had several transactions on this site. Not a bit of trouble. All is good. I won't hesitate to buy anything here from these folks. Have been pleasantly surprised by how swift items get to the USA with the Free Shipping.
I place some orders on DHgate though Chnprice, it can help me find other sellers and the same items by searching image. "Price Tracker" of chnprice is my favorite function. In a word, everything good, received on time, nice package, cheap prices. Help others learn about this online business.
Thank you Chnprice.com
I ordered 2 shirts 3 weeks ago, which said it would only take 2-3 days to ship. I've left several messages. They keep telling me the post office is closed for some dumb $#*! holiday. However I got another message saying I won't get it until Dec. IM PISSED!
A perfect website to find almost anything you could possibly be looking for online. With lower than average prices on everything most things have free shipping too in the selection of hard-to-find merchandise dhgate is the Easy Choice for either personal use or to restock your store
Hi Alex!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I ordered shorts last November. My credit card was debited immediately but I never received them. Emailed about 4 times, then went through the link that reports a problem. NO RESPONSE! What more can you do. $50 down the drain. Chalked up as a bad experience.
Something is wrong with search today. Only 79 results for keyword "rattle". It's impossible. And earlier there were thousands of results.
Customer support in the chat doesn't understand anything about this problem and they closed chat session without any notification. Awful service.
Dear Metida M.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
This site is fraudulent absolutely stay away don't order anything from them. Another Chinese website full of fake stuff, fake tracking numbers, credit card fraud. Must I go on. If you dare to do business I would recommend playing Russian roulette. Your odds are better.
I have been buying a lot of goods from this platform, I never had any issue, whether is was clothing, digital, electronics. Always on time - they manage the delivery expected date very well - and all the sellers were here to help when I got confused about tracking code or how things were supposed to work.
Hi Dim,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I always find great things on that site its easy to use even via mobile and sellers are generally nice. Dope site makes it easier to keep up with the latest fashion trends without destroying bank account.
Fast, reliable.
Cheap shipping cost.
In-country transport costs are higher than in China. I was distrustful of the initial purchases, but there was no problem.
I like to buy from those who have old members with many valuations.
Ordered two items. Received neither. Got a refund for one, but not for the other. Impossible to deal with this company. I've spent hours on their online chat trying to get my money refunded. Finally gave up. Positive reviews are highly suspect.
Hi Robin,
We are sorry for the experience you had with your order. We checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details.
Moving forward, if you do not receive an item on time, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or reshipment of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
I ordered 2 items which DHgate accepted payment for. They allegedly shipped 1 item with value less than half total. My tracking number was no good. All they could say was we shipped your order. After reading reviews here seem like nothing but a scam. I'd advise people never to do business with this company. I see I can't give a zero rating!
Hi Jay W.
I understand how you wanted to know where is your order. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Lorie
Customer Service Center DHgate.com
-DHgate Customer Service
I bought a jacket from one of there vendors who is too small. They wouldn't exchange it or refund it and management didn't do anything at all except encourage it. A total scam. Cheap clothing with sizes that don't match small medium large. Their clothes are made for midgets really cheap stuff to.
Hello Stephen M.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com
The pricing was good. Website login is not very easy. Took two weeks longer than stated. Bought it to wear for a show but it didn't show up in time... really screwed up my evening. Oh well, now I know
Hi KR,
We are sorry to hear about your experience. If you are still having with the transaction, please provide the order number so that we can check the order details and see what we can do to resolve the issue.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Some sellers are great, honest and send the correct products with no hassle. HOWEVER... other sellers are dishonest, sneaky, cunning, and send out faulty goods. When you have a problem (and you WILL at some point), don't expect any help from the staff! The 100% satisfaction/refund guarantee is bull, they do not care about your money once they/the seller has it. DHGate ignore proof of faults sent in photographic and video evidence, and close the dispute and then to not reply to any further requests for assistance. I hear there are much more reputable sites out there selling much the same goods. Do your research carefully before using, I would advise against it! Its unlucky for the few honest and decent sellers that trade on DHGate.
Ordered red lace formal ball gown. Dress arrived in a plastic bag 8 inches wide by 11 inches long. It was so wrinkled and smashed. The best part... it smells like fish. Like it has been on a fishing boat. The shipping company they use DHL sent me 6-8 emails stating my order was to be delivered by end of business day on May 25 please be there to sign for package. It arrived June 1. The dress is beautiful. It fit her bottom well but the bust, arms, sleeves were too big. I have another order I am waiting on.
Hi Tina,
We are sorry to hear that you received a bad quality item. We suggest that you contact the seller and reach an agreement, if you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you. If you want to get a replacement, please also inform the seller so that they can send the replacement item for you.
For your future reference, please be sure to contact us immediately if you have issues with your orders so that we can assist you in getting a resolution right away. Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
DHGate is a great website for business owners to get products for wholesale. I have never had any major issues with this company. They provide excellent customer service and give out awesome coupons. It is worth it every visit.
People need to understand that these sites are to be avoided at all costs! I will explain why.
1 These sites are "Portals" where hundreds of Chinese factories get around their lack of an export licence by selling here.
2 The factories range from big factories to tiny back street single room operations.
3 When you buy here (or Light in a Box, Tidebuy, JJsHouse and hundreds more) you have no idea which factory you are buying from.
4 The quality ranges from quite good to total rubbish.
5 Customer service is almost non existent.
6 In the case of clothing, they steal the images from legitimate companies and make cheap copies, so the image you see is NOT a product they have made.
Bottom line: Buy a Lottery Ticket - at least you have a chance of winning!
Hi Joe H! This is Honey from Dhgate.com Customer Service. Thank you for getting in touch and we are happy to look into this. Please send us a direct message with your order number and additional contact information so we can assist you further. We are looking forward to your reply.
Overview
DHgate has a rating of 2.8 stars from 6,947 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DHgate most frequently mention customer service, tracking number and credit card. DHgate ranks 810th among Electronics sites.
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Hi Rhonda,
We checked here and this order was shipped by the seller on October 5, according to the tracking site the item item arrived at the USPS facility in BURLINGAME, CA 94010 on October 16,2017 at 1:38 pm. The item is currently in transit to the destination.
Can you tell us where did you see the 2-3 days shipping time please? We checked the items you've ordered and the processing time needed by the seller to prepare the products after your payment is confirmed is 7 business days for each and you chose Chinapostairmail as the courier which takes 8-29 days for delivery according to the item page.
The deadline for the shipment to be delivered is on 2017-12-04, however, it doesn't mean that this is the date that the parcel will be delivered. Let us know if the items will not be delivered on this date so that we can assist you further. You may contact your post office now and ask for their scheduled delivery of this parcel LW940781698CN since they are in charge for it right now.
For your future reference, please check the item page properly for you to be properly guided on the shipping times.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service