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DHgate
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dhgate.com
California
1 review
1 helpful vote
Follow Raphy D.
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Be aware that DHgate sells a lot of fakes. Last months, I have purchased lots of Js from their website and they were really terrible. One of the shoes had poor padding quality as it constantly rubbed my ankle and plastic was on midsole was cheaply made and easily peeled off. Currently, I am disputing with one of the sellers regarding to a fake AJ11 he sent me. The shoes had distorted patent leather as it didn't lined up at center line and didn't have any carbon fibers. When I asked the seller for refund, he refused to answer. I opened a dispute with DHgate and demanded return shipping address, but DHgate is dragging the process so long and keep sending me message that they are waiting for a sellers response. It has been 3 weeks and I didn't hear anything yet. Why don't they just give the customer refund if seller is uncooperative? If you want to buy real shoes, go to Ebay or go to Nike Outlet stores. They always guarantee hassle free experience than those dishonest Chinese commies.

Date of experience: May 18, 2017
DHgate C. DHgate Rep
over a year old

Hi Raphy!

We are sorry for the experience you had with your order. We checked your order and we noticed that you have already filed a credit card charge back for this. As of now, DHgate is cooperating with your bank to help have this sorted out.

If you need updates on the charge back, please contact your bank since they are the ones who are handling the case.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Australia
1 review
3 helpful votes
Follow Peter K.
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I guess in all fairness, DHgate has now finally refunded my $660 US. it only took nearly three months and an endless stream of emails to which they hardly ever responded.
Still I got my money back so I am happy

Date of experience: September 1, 2015
Malaysia
3 reviews
9 helpful votes
Follow Colin S.
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This is a well controlled site with safe payment system (cash is transferred to supplier only once delivery is confirmed), good providing you are looking for 'copy' goods. Very few, if any, original manufacturers products here.

Date of experience: February 1, 2011
Indiana
1 review
0 helpful votes
Follow Henninger-Hopf L.
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FUN SHOPPING EXPERIENCE
September 20, 2016

I've bought several things from DHgate over the years and have had mostly great experiences! It's fun to find different and interesting purchases for much less than one would pay at a department store or other on-line distributors.

Date of experience: September 20, 2016
Florida
1 review
0 helpful votes
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Fantastic experience
September 21, 2016

Compared to similar apps or sites, DHGate is by far my preferred shopping destination. The vast amount of items, quick shipping time, and fantastic customer service give it the decided edge over the others. Whatever I'm looking for at any given time is readily available at a wonderful bargain price.

I've made a few orders and will certainly without hesitation be doing several more in the near future.

Date of experience: September 21, 2016
Tennessee
1 review
0 helpful votes
Follow john d.
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I ordered a smoking pipe for $9.48 USD with free shipping.
Was at my door within 3 weeks from China. Pipe was perfect.
I've used this site many times. Would highly recommend just
Be wise on the items you are purchasing and look at sellers
Reviews ahead of time! Thanks again DHgate!

Date of experience: July 9, 2017
GB
1 review
2 helpful votes
Follow James M.
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Don't buy from here
August 8, 2018

I purchased 2 phones which were allegedly dispatched via Royal Mail Track 48. The tracking message was all wrong and never updated. I will now open a dispute using my credit card company as this site seem useless after reading the reviews. Frustrated with them.

Date of experience: August 8, 2018
DHgate C. DHgate Rep
over a year old

Hi James,

We have tracked your order through Royal Mail's tracking website, and the courier has updated the tracking information on 2018-08-09. As of now, your item is at Uddingston DO and it is due to be delivered today.

You can track your order here: https://www.royalmail.com/track-your-item#/tracking-results/JK931931916GB

For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com

New York
1 review
0 helpful votes
Follow Alyssa M.
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Amazing company
May 5, 2021

Everything I've bought so far, even delicate glass pipes; have came in perfect condition. Bubble wrapped like a baby! Everything works just as expected. No complaints yet! The sellers even responded back timely when I had concerns for shipping and other questions about the products! Really happy!

Date of experience: December 15, 2016
Colorado
1 review
6 helpful votes
Follow Marilyn B.
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Don't do it
September 13, 2018

I was looking for wedding attire. I ordered two outfits April 1. Received the merchandise approximately six weeks later from two different businesses, Both were poorly constructed of inferior material and fit poorly (odd shape) After multiple negotiations the return of each where they wanted pictures and explanations of what was wrong with their product, each company agreed to take back the outfits. My customs receipts from USPS are dated May 21 and May 30. Cost of shipping was my expense and totalled $53.00. As of this date (Sept 13) I've only received email responses that say essentially "Gee. We're sorry we can't find the merchandise and won't pay you until we do." I guess I'm just out $220 plus shipping. Just stay away. Far away.

Date of experience: September 13, 2018
DHgate C. DHgate Rep
over a year old

Hi Marilyn,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Denmark
1 review
1 helpful vote
Follow Stefan A.
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I am very pleased with all my purchases from DHgate.
All orders came despite the long distance quite quickly and well retained.
It's also pretty good that there is the possibility of "free shipping", which often weigh much when ordering.

Date of experience: July 28, 2014
California
1 review
22 helpful votes
Follow Brittany H.
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Quick story:

1.) Purchased bridesmaid dress for $90.00.
2.) Came cheaply made and smaller than ordered
3.) Returned Item back to shipper (China)
4.) NEVER received refund
5.) Customer Service is only online... Spoke with 8 different people who all gave me the run around.
6.) One year later... STILL NO REFUND

Date of experience: December 11, 2015
Arkansas
1 review
2 helpful votes
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Terrible site
June 29, 2013

Terrible site. Bought a dress dhgate took the money now they are saying its not paid for. Sent a copy of my statement to them still no where with these people. I hope everyone stays away from this shady company, if you could call it that

Date of experience: June 29, 2013
GB
1 review
0 helpful votes
Follow David G.
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Ordered a T-Shirt
October 25, 2016

I've received an excellent quality t-shirt. Even better than in the pictures. The delivery time took ~ 2 weeks, and I'm very satisfied with the service. Already have another order waiting to be delivered!

Date of experience: October 23, 2016
California
1 review
1 helpful vote
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We never received the merchandise!
August 3, 2014

We never received the merchandise! We are very upset and cannot reach DH Gate without "signing up" which I do not want to do. Can't even reach anyone! If someone could email or call, that would be great! My 11 year old son paid with his own money for this and never got it. *******676

Date of experience: July 31, 2014
Netherlands
1 review
0 helpful votes
Follow Alberto U.
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DHgate is a reliable source
October 26, 2016

Almost every product I've ordered and received are as described.
Unfortunately their advertisers are not always showing correct shipping information.
But I am happy to have the experience that DHgate will solve the issues.

Date of experience: October 25, 2016
Belgium
1 review
1 helpful vote
Follow Gasparelli S.
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Good and clear service...
August 3, 2014

Good and clear service... always ready to help in case of problems... only when you pay with western union money transfer it sometimes takes more time to get message that the order is payed while western union transfers go very fast.

Date of experience: July 31, 2014
Georgia
1 review
0 helpful votes
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First Quality Goff Balls at a Good Price
August 4, 2016

The excellent quality and great price of these golf balls allows my golf organization to present first class awards each week.

Shipping via DHL was very fast and could be tracked.

We are extremely pleased with this purchase.

Date of experience: August 3, 2016
Pennsylvania
10 reviews
43 helpful votes
Follow Lily S.
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This website takes pictures from designer websites and posts them up selling them for "cheaper". I ordered a dress here that was supposed to look ombre, and it looked like complete trash. They are very rude, too. Never again.

Date of experience: September 18, 2013
Florida
1 review
0 helpful votes
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Pretty good
April 18, 2017

So I've used this site for a few purchases lately. I must say not everything is up to par but usually u get exactly what it states. Any time I had a problem the sellers did more than enough to take care of me.

Date of experience: April 18, 2017
New York
1 review
0 helpful votes
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DHGate is an awesome app/site.
April 18, 2017

Ive purchased going on thousands of dollars worth of merch from DHGate. The shipping is usually pretty good, but some products take a little longer. I absolutely adore everything about their app and products.

Date of experience: April 18, 2017

Overview

DHgate has a rating of 2.8 stars from 6,947 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DHgate most frequently mention customer service, tracking number and credit card. DHgate ranks 810th among Electronics sites.

service
640
value
621
shipping
629
returns
508
quality
583
+633