Be aware that DHgate sells a lot of fakes. Last months, I have purchased lots of Js from their website and they were really terrible. One of the shoes had poor padding quality as it constantly rubbed my ankle and plastic was on midsole was cheaply made and easily peeled off. Currently, I am disputing with one of the sellers regarding to a fake AJ11 he sent me. The shoes had distorted patent leather as it didn't lined up at center line and didn't have any carbon fibers. When I asked the seller for refund, he refused to answer. I opened a dispute with DHgate and demanded return shipping address, but DHgate is dragging the process so long and keep sending me message that they are waiting for a sellers response. It has been 3 weeks and I didn't hear anything yet. Why don't they just give the customer refund if seller is uncooperative? If you want to buy real shoes, go to Ebay or go to Nike Outlet stores. They always guarantee hassle free experience than those dishonest Chinese commies.
I guess in all fairness, DHgate has now finally refunded my $660 US. it only took nearly three months and an endless stream of emails to which they hardly ever responded.
Still I got my money back so I am happy
This is a well controlled site with safe payment system (cash is transferred to supplier only once delivery is confirmed), good providing you are looking for 'copy' goods. Very few, if any, original manufacturers products here.
I've bought several things from DHgate over the years and have had mostly great experiences! It's fun to find different and interesting purchases for much less than one would pay at a department store or other on-line distributors.
Compared to similar apps or sites, DHGate is by far my preferred shopping destination. The vast amount of items, quick shipping time, and fantastic customer service give it the decided edge over the others. Whatever I'm looking for at any given time is readily available at a wonderful bargain price.
I've made a few orders and will certainly without hesitation be doing several more in the near future.
I ordered a smoking pipe for $9.48 USD with free shipping.
Was at my door within 3 weeks from China. Pipe was perfect.
I've used this site many times. Would highly recommend just
Be wise on the items you are purchasing and look at sellers
Reviews ahead of time! Thanks again DHgate!
I purchased 2 phones which were allegedly dispatched via Royal Mail Track 48. The tracking message was all wrong and never updated. I will now open a dispute using my credit card company as this site seem useless after reading the reviews. Frustrated with them.
Hi James,
We have tracked your order through Royal Mail's tracking website, and the courier has updated the tracking information on 2018-08-09. As of now, your item is at Uddingston DO and it is due to be delivered today.
You can track your order here: https://www.royalmail.com/track-your-item#/tracking-results/JK931931916GB
For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
Everything I've bought so far, even delicate glass pipes; have came in perfect condition. Bubble wrapped like a baby! Everything works just as expected. No complaints yet! The sellers even responded back timely when I had concerns for shipping and other questions about the products! Really happy!
I was looking for wedding attire. I ordered two outfits April 1. Received the merchandise approximately six weeks later from two different businesses, Both were poorly constructed of inferior material and fit poorly (odd shape) After multiple negotiations the return of each where they wanted pictures and explanations of what was wrong with their product, each company agreed to take back the outfits. My customs receipts from USPS are dated May 21 and May 30. Cost of shipping was my expense and totalled $53.00. As of this date (Sept 13) I've only received email responses that say essentially "Gee. We're sorry we can't find the merchandise and won't pay you until we do." I guess I'm just out $220 plus shipping. Just stay away. Far away.
Hi Marilyn,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I am very pleased with all my purchases from DHgate.
All orders came despite the long distance quite quickly and well retained.
It's also pretty good that there is the possibility of "free shipping", which often weigh much when ordering.
Quick story:
1.) Purchased bridesmaid dress for $90.00.
2.) Came cheaply made and smaller than ordered
3.) Returned Item back to shipper (China)
4.) NEVER received refund
5.) Customer Service is only online... Spoke with 8 different people who all gave me the run around.
6.) One year later... STILL NO REFUND
Terrible site. Bought a dress dhgate took the money now they are saying its not paid for. Sent a copy of my statement to them still no where with these people. I hope everyone stays away from this shady company, if you could call it that
I've received an excellent quality t-shirt. Even better than in the pictures. The delivery time took ~ 2 weeks, and I'm very satisfied with the service. Already have another order waiting to be delivered!
We never received the merchandise! We are very upset and cannot reach DH Gate without "signing up" which I do not want to do. Can't even reach anyone! If someone could email or call, that would be great! My 11 year old son paid with his own money for this and never got it. *******676
Almost every product I've ordered and received are as described.
Unfortunately their advertisers are not always showing correct shipping information.
But I am happy to have the experience that DHgate will solve the issues.
Good and clear service... always ready to help in case of problems... only when you pay with western union money transfer it sometimes takes more time to get message that the order is payed while western union transfers go very fast.
The excellent quality and great price of these golf balls allows my golf organization to present first class awards each week.
Shipping via DHL was very fast and could be tracked.
We are extremely pleased with this purchase.
This website takes pictures from designer websites and posts them up selling them for "cheaper". I ordered a dress here that was supposed to look ombre, and it looked like complete trash. They are very rude, too. Never again.
So I've used this site for a few purchases lately. I must say not everything is up to par but usually u get exactly what it states. Any time I had a problem the sellers did more than enough to take care of me.
Ive purchased going on thousands of dollars worth of merch from DHGate. The shipping is usually pretty good, but some products take a little longer. I absolutely adore everything about their app and products.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!
DHgate has a rating of 2.8 stars from 6,947 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DHgate most frequently mention customer service, tracking number and credit card. DHgate ranks 810th among Electronics sites.
Hi Raphy!
We are sorry for the experience you had with your order. We checked your order and we noticed that you have already filed a credit card charge back for this. As of now, DHgate is cooperating with your bank to help have this sorted out.
If you need updates on the charge back, please contact your bank since they are the ones who are handling the case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com