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DHgate
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dhgate.com
Virginia
1 review
2 helpful votes
Follow Gene S.
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Order took a full 30 days to arrive. "Crystal" beads we ordered were actually poorly made plastic beads. Customer service dispute resolution went no where - a few stilted english responses then nothing till time ran out on their resolution clock.

Date of experience: February 27, 2013
Florida
1 review
3 helpful votes
Follow Astrid B.
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DHgate is an excellent source for buying items in quantity. Obviously, some sellers are better than others. But DHgate provides very good customer protections. They will step in if you have any problems.

Date of experience: August 5, 2017
New Zealand
1 review
0 helpful votes
Follow Christiane M.
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Excellent experience
August 2, 2014

Excellent experience. What makes online shopping with DHgate so great is the anticipation and excitement of awaiting the arrival of the items! My two orders arrived in short time. From date ordered to receipt your communication was excellent. Will shop again on a regular basis. Thanks!

Date of experience: July 30, 2014
Canada
1 review
0 helpful votes
Follow Cdw B.
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Awesome
January 1, 2017

So far so good :). Mostly buy from high sellers, encountered a few issues. Nothing major. Am pleased with the sellers communication about my questions. Thumbs up! :) . Hope it continues smoothly.
Cheers. Thanks DHgate.

Date of experience: January 1, 2017
GB
1 review
0 helpful votes
Follow Robin W.
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Great shopping experience
August 6, 2016

I've been using DHGate for a few years now. Their prices compare well to other Chinese shopping sites. Wide range of products, and delivery options are great (most sellers offer free tracked shipping). No issues with quality or service. DHgate is now one of my first options when online shopping.

Date of experience: August 3, 2016
California
1 review
1 helpful vote
Follow Michael H.
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Great site for quality jerseys with great prices
January 6, 2017

DHgate has the same jerseys that you would pay over $130 for at retail stores for under $45. It's like ordering manufacturer direct. They even give you choices of different sellers to choose from, which offer different prices and shipping times. The down side is that these do mainly come from China, and can get held in customs sorting for a couple of weeks. Sometimes it only takes a few days to get through, though. Overall, really great site

Date of experience: January 5, 2017
New York
1 review
1 helpful vote
Follow Marie C.
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Ordered 2 dresses for approx$75 each. Neither was as expected (poor quality) and one of them was completely see through and seams on both sleeves were torn. I had a problem uploading my evidence photos so was instructed to send them directly to the dh gate customer service email address which I did 3 times. No acknowledgement for a week. They are horrible and these dresses might be worth $25/each MAYBE. First and last time ordering from them.

Date of experience: May 2, 2017
DHgate C. DHgate Rep
over a year old

Hi Marie,

We are sorry to hear that you are not satisfied with the quality of the items that you received. We suggest that you file a dispute for this order so that you can request for a full refund or a replacement. Since you were having a hard time opening a dispute on your end, you may contact our live chat service for real time assistance in opening a dispute. Please visit this link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

You've also mentioned that you have sent it to our customer service email address, can you tell us to what email address have you sent an email to so that we can have it checked?

Please do not hesitate to contact us if you have any questions or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

California
2 reviews
2 helpful votes
Follow Molida K.
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Don't trust this site
August 8, 2016

Had a horrible experience I will never shop on here again. Quality isn't good or as picture don't waste your time here and customer service doesn't do anything to help. All they do is lie and prolong the situation.

Date of experience: August 6, 2016
California
1 review
1 helpful vote
Follow Sam A.
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Most of the bad reviews are because people don't know it usually takes around 2 weeks for anything being shipped from china to arrive. Totally worth waiting for the great deal i got, will buy more off of DHgate soon!

Date of experience: October 23, 2017
Ukraine
2 reviews
1 helpful vote
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Dhgate review
September 20, 2016

So far my experience was awesome. I ordered some products and they came in perfect conditions as described. Also communication with the customer support was very helpful! I could only recommend it guys

Date of experience: September 20, 2016
Washington
1 review
1 helpful vote
Follow Will R.
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Great for those just starting out and specialists. Customer support is usually fast and reliable for sellers with high reviews. Packages dont always arrive within the given time frame, often because it takes long to ship out the item. Overall my favorite international wholesale site. DHgate>Ali

Date of experience: November 3, 2017
DHgate C. DHgate Rep
over a year old

Hi Will,

Thank you for your continued patronage! We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate

Denis T.
New York
1 review
0 helpful votes
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Very satisfying!
November 21, 2017

Amazing product, shipping took a little bit too long because of the national holiday in China, but quality was really good, and it was totally worth it to wait an extra time. The only negative thing I would point out, the sneakers smelled like glue first two days, but then everything was just perfect. I'm very satisfied.

Date of experience: November 20, 2017
DHgate C. DHgate Rep
over a year old

Hi Denis,

We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate.com

Connecticut
1 review
2 helpful votes
Follow Celeste F.
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Do not trust other reviews of this HORRIBLE site. I'm sure these reviews are family members of the owner! This company truly sucks. They charge your credit card then hide behind the seller. 7 weeks after charging my card my order FINALLY arrived... nothing like the picture... poor quality, completely unsatisfied real customer. If this piece of crap outfit I purchased had come in a timely manner, I still would have purchased something else!

Date of experience: February 21, 2017
DHgate C. DHgate Rep
over a year old

Hi Celeste!

Since you have not received your order, you can proceed in opening a dispute to request for a full refund or reshipment. Please use a desktop computer for you to successfully file the case.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Slovakia
4 reviews
1 helpful vote
Follow Theresa G.
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I could not be a more delighted customer of DHgate for the past several years - fabulous, quality, stylish merchandise, usually designed by well-known designers, at bargain prices, with free or nominal shipping charges worldwide, and impeccable customer service. Especially great for bridal gowns - manufactured to your exact measurements - bust, waist, hips, and height with shoes - and shipped within one or two months of placing the order - also by DHL for a quick (one week or less) delivery. I simply cannot praise this website enough, and if you are not a customer, then you are just missing out on an optimal shopping experience.

Date of experience: December 18, 2017
DHgate C. DHgate Rep
over a year old

Hi Theresa,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Virginia
6 reviews
42 helpful votes
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HORRIBLE! BEWARE
March 4, 2015

Ordered a formal dress. When it arrived the back was a tie back and not zipper (did not look right with the sequin style dress) Seller refused to refund- could not understand why we didn't like the change in the dress. DHGate will not respond although they claim to have superior return policy and will help buyers

***update as of 03/07/2015 purchase was made in January... this is still an ongoing issue. I understand these are "separate" manufacturers, however this site claims to support you should there be an issue. It has been a month since I started the dispute, with nothing from this site! Buyers Beware! They do not have customer support!***

**update as of 3/28/2015 FINALLY heard from them. Partial refund (about 1/2 of order) or could get full AFTER I paid to ship it back to China. Nope! Wasn't going to deal with this any longer. AWFUL!**

Date of experience: March 1, 2015
Canada
1 review
0 helpful votes
Follow Jason K.
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This is THE place
July 14, 2017

Great site for personal or business commerce. Customer service is second to none. You can find anything you want, and if you do run into a problem they'll help. I use dhgate almost daily and will continue to. I recommend them 100%. You'll be happy from the first sale.

Date of experience: July 14, 2017
New Jersey
1 review
0 helpful votes
Follow Adelowo A.
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Excellent platform, need reviewing pricing.
March 14, 2017

My experience on dhgate app and website was great. The app is especially helpful in search and special offerings. But there is always room for improvement. Please ensure your sellers visit their stores EVERYDAY to view orders and promptly respond to customers. Also try to make price of products more competitive against other platforms.

Date of experience: March 14, 2017
DHgate C. DHgate Rep
over a year old

Hi Adelowo!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha
Customer Service Center
DHgate.com

Virginia
1 review
0 helpful votes
Follow Anthony D.
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I DHlove DHgate
March 12, 2017

It is not easy shopping on the other side of the globe. Unless you use DHgate. Payments are more secure than PayPal, customer service is light years beyond Amazon.

I do not purchase an item online without first comparing my choice against DHgate listings.

Date of experience: March 12, 2017
DHgate C. DHgate Rep
over a year old

Hi Anthony!

We are happy to know that you are satisfied with your shopping experience on the website. We are looking forward in doing more business with you!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane
Customer Service Center
DHgate.com

Missouri
1 review
3 helpful votes
Follow Rick I.
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I got the product as promised in 5 days - Bought 2 tablets and they were really inexpensive for a reason. Piece of junk - Now I hope I can get my $300+ dollars back from them. Do Not Waste your time, If you do use a credit card and you will have a leg to stand on - Maybe? Rick

Date of experience: March 10, 2012
Canada
1 review
6 helpful votes
Follow Melissa G.
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If I could give it less stars I would. The site offers to mediate with sellers but they have every reason under the sun not to. The seller will tell you in 30 days but DHgate will tell you they can't help mediate until after 60 days so good luck having it for Christmas. Out of 20 items ordered 6 have come damaged or have been poor fakes of the real things. It is like a yard sale of damaged goods that they are foisting off on unsuspecting Canadians and Americans. I would stay far away because sending anything back will cost your dearly and their sizing is way out of wack with North American sizing. It is a shame, it could be done well but they are just taking the money and running.

Date of experience: December 10, 2014

Overview

DHgate has a rating of 2.8 stars from 6,947 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DHgate most frequently mention customer service, tracking number and credit card. DHgate ranks 810th among Electronics sites.

service
640
value
621
shipping
629
returns
508
quality
583
+633