My purchases were easy and quick to complete. However getting them out of customs was a week long nightmare. The seller did not put the right goods description for declaration therefore holding up my delivery. Once I got my products they were well packaged and as described. DHL is horrible to deal with!
I usually try to buy locally, simply because it is closer and easier. However, my son was very interested in two items for Christmas that he only found through DHgate. I was hesitant, thinking it would not even arrive in time for Christmas, due to the distance, customs, etc. I was pleasantly surprised. It was an easy transaction and DHgate made sure to update status at each step. Also, delivery arrived sooner than expected. Since then, we have already placed another order with DHgate for my other son. Looking forward to the same pleasant experience. Thank you very much! Keep up the good work!
I have recently bought 2 vintage hockey jerseys through dhgate and am thrilled with my purchase, these are great quality sweaters at quarter of the price in canada! I will be ordering more in the near future. No more ebay or amazon for me.
DHgate no longer talking to me with cc company getting involved. Also, you will notice they did not make any comment on my last review. Not so helpful now which should tell you something. They should do the right thing and give me my refund!
So here it is several months later and I have to say we won! We waited them out and received a refund from CitiBank.
Don't give up do not let the bastards win! And very important and why we won is at our Post Office every piece of mail gets photographed If you have an issue contact your local Postal Authority.
Well we filed the mediation waited the 7 days as required by DHgate and still get nowhere. We also filed right away from the beginning a dispute with the credit card company. The good news is that our overwhelming evidence especially the letter from the Post Master from our town where an actual photo of the envelope that was delivered was obtained was enough for our credit card company to step in. Now they will fight it out with DHgate. After this experience I would never order from this company again. There are other sources out there with good reputations for getting goods from China. DHgate needs to do the right thing and refund the money their seller is a crook who knew exactly what he was doing.
Well after day 5 I now have gone to mediation. Sent my evidence in. Oh by the way you can contact your local post office to get a picture of a package from China with the tracking info if it will help your case. I needed proof that seller sent envelope not box and the label he sent was a forgery. When I hit mediation button you have to pick reason for dispute but none of the choices fit my claim which makes me nervous. I had to pick item as not described but no choice for quantity missing so customer service tells me to pick damaged item. But first they played dumb asking what my choices are? Customer Service should know that already? I am truly hoping that I will receive a refund in this matter so I can go back and correct all my reviews to read totally satisfied.
I wish I had great news to add to this review but here is the current situation: After DH Gate refusing to cancel my order and allowing the seller to ship the order DH supplied me with the tracking number you can see in their reply. Well the package did show up today and I was extremely surprised the seller sent 1 piece not 250 as ordered. I have filed a refund request again and have to wait 5 more days so the seller has a chance to reply to them. I asked why when it is evident I am getting the royal screw job do I have to wait but the seller apparently has all the cards in his deck and know how to play the game.
Placed an order for toys to be shipped DHL or FEDEX, was informed by the supplier he cannot ship the items, then he offered different product, we refuse, ask to cancel order several times Supplier refuses refund and ships anyway this time by epacket giving us a tracking nr. That does not exsist. LW299159705CN Customer service was supposed to step in and stop this but they are no help we have contacted them 5 times by live chat it is always:" just be patient we will get refund". Now we have no idea if shipped or not and no idea what the supplier even sent because he refuses to send pictures or communicate with us.
I was in the market for some new soccer boots when I came across this site with really cheap prices. I was a little suspicious so I told my friend about it but he said, "Yeah that's China all of their shoes are fake."
I bought a jacket from DHGate recently. From date of purchase it took over 2 months for me to receive it. Though its a great quality item, the shipping times are rather extended and should definitely be reduced.
I ordered a glass part that was extremely difficult to find in USA websites and stores for an affordable price. At DHgate, it was only 10$ compared to easily 30$ or more at ebay. It took about 3 weeks to come, but that's alright because i did order right before christmas from China, so that's kind of on me. All in all, amazing experience will use DHgate again!
This website is very unreliable and does not solve problems well. I ended up losing money on a dress that came 2 weeks late and looked terrible. They do not communicate with the sellers for you and you have to dispute everything on your own. Worse experience ever and I am never ordering anything from them again.
I have used this site before ages ago when I was considering being an ebay seller. No point they drain all your profit through final value fees insertion fees then their is Paypal fees. Anyway im not reviewing them so back to DHgate.com. It is a scam I tried purchasing loads of different goods from different suppliers. Communication after you purchase is dismal the quality of products is rubbish and if your unfortunate you will get bitten by a shark. Best to avoid and no madeinchina.com is not better.
The seller was lousy. Never receive items after almost 50 days. Gave wrong tracking number.
Please ensure the quality of your sellers. Some of them are really not trustworthy and provide very slow response or no response until you send cancellation of order.
My experience with DHgate has been a positive one. I bought a laser toy, ink for my printer and Bluetooth headphones so far and they all arrived on time and work as advertised. My uncle is also a frequent customer - he just received immense photo frame with more functions than the ones sold in the stores here and at 3 times less the price. So I guess it all come to what kind of product are you looking to buy.
I am very disappointed in your product. The sample pictures are a total farce yet she was nice to cuddle with until the tiny leak she had since arrival burst and rendered useless. I will never order anything from your company again and tell anyone I encounter who is considering doing business with you not to waste there time or money.
I was a V4 loyal customer.
Order was €1200
Requested refund from seller within 24 hours of purchase, before shipping etc... had the most horrendous response. With seller not replying. With DHGate customer service being non existent in not investigating, and appearing to totally ignore there refund policy.
My advise is for UK buyers to stay away from DHGate,
They are dishonourable as explained, and should be investigated by British Parliament for malpractice, should be banned from operation until they can show they are competent to do so. An English call centre is essential to restore my lost trust.
Hi Ian K.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
As a reseller my experience buying from DHgate has not been a happy one.
Everything that I purchased, over $1000. 00 worth, turned out to be useless junk that was only fit for landfill and I would advise anyone thinking of buying from these people, unless you have heaps of money to waste, do your shopping elsewhere.
I am buying on dhgate for last few years. My shopping experience at DHgate is getting worse and worse. Sellers are posting products and after payment they try getting more money with a; ll different excuses. For example for posting, workers mistake, virus etc. some sellers don't even post products and just make you wait all this time for nothing (about 2 months). Some sellers use vulgar language and there is no option to report them for it in a simple way... also sellers send products not as per photos or description and call buyers cheaters...
After a year of shopping for wholesale deals at dhgate i trust them
Dhgate is really good about sorting out any problems with sellers, and those problems are rare
If you're patient, you can find great deals
I have always been weary of online shopping, but when a close friend of mine received an amazing makeup brush kit for such a low price off of 'DHgate" I had to give it just one try... I kid you not it's been my go to site for makeup and beauty products ever since. Some things do take longer to ship than others, but granted they are shipped internationally. Some things are shipped the next day by DHL. I love it. It is not a scam. Great offers, especially compared to Amazon(which I absolutely can not stand!) So on that note it is great in my personal opinion! Keep it up DH Gate.
Hi Sydney!
Thank you for your positive review about your site. We are looking forward in doing more business with you! We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other questions, please do not hesitate to contact us.
Riane
DHgate
DHGATE is a good shopping app as long as you're patient with the shipping. I've made several purchases recently and I'm satisfied. Only thing I could say that would make dhgate better is more payment options. They don't accept all cards. All honesty
Hi Taki,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Just bought some orthopedic insoles. For the price I didn't expect much, but they were great. They have a stiff polymer insert for serious arch support.
I've bought quite a few items now and I'm currently settling my first dispute with a seller. So far it looks like a replacement will be sent at the seller's expense. WIll update if I have any problems, but I really don't anticipate trouble. So far DH gate has been very good to me.
Hi Yoel!
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
I like DHgate better than Alibaba or AliExpress. I found that it's easy to use. All the items I purchased from DHgate is amazing so far. The seller responded quickly. Easy to open disputes in case something happens. It's extremely cheap oh DHgate too. You can't find anything cheaper than this website. I been shopping at DHgate for 6-7 years if I remember correctly. Since I was a high school student to entrepreneur. There offer wholesale and retail. Awesome!
Overview
DHgate has a rating of 2.8 stars from 6,947 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DHgate most frequently mention customer service, tracking number and credit card. DHgate ranks 810th among Electronics sites.
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Hi Jayson!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate