If there is an option for zero star, I would be putting that. Seller was dishonest and acting dumb to say the least. I was not able to open dispute till it's too late due to some dumb system setting, even though I brought it to the attention of the online help immediately when I realised the seller's fault. Item arrived one month late and was not even received by me but I was forced to absorb the most of the loss and only got a miserable Us$100 refund. Dispute person in charge only give standard unhelpful answers leaving me with no choice but to accept the miserable refund. Never buy from dhgate and this is what I would be saying to the world.
If you enjoy flushing your money down the toilet order from dhgate. I don't so I spent 2 months fighting to get mine back. Dh gate will try to keep it though, that's the only thing they do well. I think I won finally, but it was a major tug of war.
These people are scam artists. They use photos from other legit dresses and pretend its their work. They also write fake reviews from themselves. They did it to me. I received a dress and it was terrible. Measurements were all wrong, fabric was not as described, it was awful. When I asked to return it for a refund they said ok (in broken English) and then never refunded my money, ever. It has been the biggest hassle. Do not waste your time or money- you will never see the money again even though it says "buyer protections" or full refund available.
Hi Carly,
We understand how upsetting this can be. We've checked this order and this has already been closed since 2017-04-21. We've pulled up your communication with the merchant and yes they've agreed in giving a refund, however, they will need you to return the item. Have you already returned the item? Please respond to the seller's message and ask them to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you.
We also found here and there was a dispute filed and the seller agreed in giving you a refund and you need to return the item, however, the dispute was released since there was no return tracking number uploaded.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
This website is a piece of crap... literally! I can't believe that people will just rip you off to be funny. But i think its downright stupid. The people selling makeup on here obviously don't know that kylie jenner doesn't even have face makeup! What is that all about? I mean am i right ladies! Screw DHgate and all the disrespectful workers. They are a waste of your time and energy and resources. I won't pay another cent towards these scammers.
Im a regular customer. Making multiple purchases a month. If you consider yourself a smart shopper, and dont like paying inflated margins to make huge companies even richer, then shop DH Gate for whatever you need.
I ordered a set of hearing aids that were completely unusable, returned them and to this date I have not received my money back after extensive communication to resolve the issue. The customer expects good merchandise for his money... Your Truly Jaime
Had a bit of issues on delivery but DHGATE and associated manufacturers resolved it. Well done. Love the guitar. Looks, feel, and sound is excellent. I am having quite the collection of these guitars - all special.
DHGate truly is the best online shopping experience you can have. They offer an Incredible variety of products at a very affordable cost directly to the consumer. I have shopped with DHGate for over 3 years and will continue to use them as my preferred online marketplace.
Hi Kansas,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I like to use DHGATE to purchase sports jerseys. Baseball and football mainly. For the price they are great! It's way better than the regular price tag! So long as you read reviews before purchasing and realize shipping could take a while your experience should he great!
Hi Amanda,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Ordered a pair of basketball shoes for my daughter's school team. Sizing was off and when compared to a pair bought in U.S. they were a sorry imitation and incorrectly labeled. They were so cheap that they were already falling apart before they got out of the box (ripped laces, loose seams). Ordered a 1/2 size bigger than normal and it still came too small. Didn't realize these were knock-offs. Should have known better. Can't return unless I want to pay $60 for shipping!
Hi Sarah B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Regards,
Cess
Dhgate Customer Service
Can't talk to live person only email inside their site. Claims to fully guarantee satisfaction from their sellers. Scam. I ordered gucci shoes they were fake and wrong size shipped and I was overcharged based on their own product listing price proved to them w screenshots from site they did nothing to refund me. The seller would not respond. I was in midst of dispute mediation w dh gate when they wrongfully issued payment to the seller knowing full well I would never be refunded my money. They are a scam there sellers are scammers and breaking federalLaw by selling fake designer merchandise
Shoes clearly $110 I was charged $140
Hi Sharon W.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Pathetic can't come with a more nice word for them. Ordered yet struggled to pay. Got in touch and they wanted pictures of my card. Ok here you go... Even after 2 weeks no response. Some stupid holidays. Several Online complaints several complaint numbers several people to talk to and send bunch of info. Again and again yet no outcome. Finally orders are cancelled. Total crap!
I've had 2 really bad experiences with dhgate which have left a horrible taste in my mouth. Right now I'm trying to get something resolved and after that I will delete my account. If I could give the a zero I would
Hi Armon!
Please communicate first with USPS or your local post office since they are the one who handled your package for delivery. The tracking numbers are LT161811518CN and LT161811535CN.
Once an order is shipped, the tracking number is uploaded on your order details. Please check your account under Shipped.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
I was ordering regularly and basically happy with the transactions. The problem is that lately I am receiving charges on my credit card for things I did not order or receive and this has happened three different times. Trying to rectify now.
Hi Genraro!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
I have been using this site dhgate now for about 8 months. It is by far the best site I've come across for ordering high quality foreign goods. Their customer service is excellent. They're very adamant about shipping and payment which makes the buying experience more pleasurable.
Hi Timothy,
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate
This website needs to be shut down. They are nothing but FRAUDS. Tell me my refund takes 10-15 days just to process into my bank it's been over 2.5 weeks that I cancelled my order and still haven't gotten my money back
I have been very happy with all my purchases with suppliers on DHgate. I can recommend them anytime, fast service delivery, quality products at affordable and reasonable rates. Sufficient response of messages between seller and buyer.
DHGate has listened to customers so buying from any seller is stress free.
The replacement watch band is excellent in quality just as described, was shipped within 2 days and arrived in another 10. Thanks DHGate.
Quite possibly the worst site I have ever dealt with. Sellers ask for more money after the transaction. Customer service simply responds with default responses (when they get around to it)
There is no customer service at all to actually help you sort any issues out, beyond another nice message saying "we're looking into it", yet nothing ever actually gets sorted out.
Avoid at all costs.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Regards,
Samantha
DHgate
DHGate is a great, easy to use website or app that lets you buy pretty much anything from suppliers in China. The site is well categorised and I have found some high quality products at prices far below those in UK shops. I have yet to be disappointed by a purchase.
Overview
DHgate has a rating of 2.8 stars from 6,947 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DHgate most frequently mention customer service, tracking number and credit card. DHgate ranks 809th among Electronics sites.
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Dear Uncle B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service