DHgate

A Clash of Cultures and Values
I have read a fair number of reviews about DHgate. Many of them have a similar theme--folks start out buying small items and then move on to a bigger item where things go bad. My experience with DHgate was exactly that. When it really matters, DHgate is not supportive or responsive. It is not a part of their corporate culture to deal with anything negative they just ignore it, and that includes your emails and messages.
If this Chinese company wants to do business with the rest of the world, they need to integrate honesty and integrity into their corporate culture. Until that happens, I would stay away from DHgate or plan on being disappointed.

A lot of nice stuff at reasonable prices. My reaction is favorable except for clothes with a S M L XL XXL scale which appear to use an kids scale (or asian scale) and are three sizes too small. A few items have not been received in over a month so you do take chances. Shoes are the exception to the sizing issue as they have specific sizes. Most products come in original boxes with tags. I've bought a number of items and only one was bad. Love what I bought except for clothes.

I have not bought anything from dhgate but I am obviously looking up reviews to see there relevance. 1 thing I notices is almost all 5 star comments have no personal profile picture of a customer all are of an object a flower and such, second if your absolutely satisfied with the transaction why isn't there a detailed description only 2 words don't count? It doesn't make sense. Just like there is a detailed description with service when your not satisfied then there is just as long or longer with someone who is. Very suspicious if you ask me.

I emailed this company 5 days ago some puma Ferrari shoes I want to buy (2 pair). The description they had written didn't match the picture or the product that I had previously bought from a store. A something felt a bit fishy about this deal. Anyhow I'm sill waiting on answer from them. So disappointing. I was willing to give DHGate a try as I really wanted these shoes. But if they cant answer an email, how can I be confident the product will even turn up on my doorstep. Anyone had similar experiences

I have been on dhgate for over a year and I am very satisfied with my experience. The sellers are great for the most part, but DHGate always make sure that you are happy as a customer. The coupons and discounts are insane. Everyone should check it out you will not be sorry.

Previous experiences went well. Last 2 were terrible, I am still upset over them. Your resolution center is a joke. I was sent wrong items seller even admitted so and your rep saw that. Then you stated I did not provide photos. I Did provide photos 4 times and three times were with help of your customer service reps. So your solution was to give me less than half my money back for a product I did not need, which I could purchase for even less. You should have had seller send out correct items and then issued pick up of wrong ones. That is why I have not used Dhgate since. I also share and deter others from using it just by telling the truth of what you did to me.

P. O.#*******878
Received 1 battery that don't work. I tried to contact seller they want me to send battery back. Shipping back cost more than battery is worth.
I would even be happy to get $6.00 credit that's what I priced one over here for before shipping. Tried to do after sales dispute. Cannot get nothing to work right sending evidence etc. to work. What's the point of ordering through DHGATE to save money if you get defective item, and can't get it resolved easy. Its set up for the seller not the buyer. Don't know if I will use Dhgate again I'm very upset!

Serious site that harbours a great variety of items. The sellers are often fast to communicate and handle your questions. Payment is easy and reliable and I have under my five-six years as customer few complaints other than the usual delays around the Chinese New Year that stops almost everything once a year. As European I have had to figure out the differences in Asian sizes but with that done I now usually get it right. /Peter

Bought a pant suit in March. It was so far from the size I ordered, that I needed to return it. Two months later, I am still playing games with their inadequate customer service. As said before in these reviews, if you have a problem with your order, say goodbye and forget it. No one would respond to my concerns. When I did a live chat, the rep was rude and unprofessional. They may have a nice selection, but without customer service, it's not worth it. Such a frustrating process.
I would stay away from DHGATE.

I highly recommend online shopping using DHgate as a customer you can find high quality goods such as electronics, clothing, household items and more for a low to reasonably low prices. Sometimes DHgate does not have the fastest shipping compared to other online stores, however this seems to depend on the shipper and in some case the wait is no longer than two weeks for a delivery. If a customer ever experiences difficulties with a seller; no communication or did not receive the item on time DHgate has excellent customer service online, even live to help resolve issue with immediacy.

Shopping on DHGate for the first time was an over all great experience. Items are nearly organized in a list format, making it easier to read and compare prices etc. When I found a product, the seller was pleasant to deal with. Offered an unbeatable price and top notch service. Only negative thing I have to say is the shipping was slow, which was, in my opinion, partly due to the fact of it being the Christmas season and the postal services are starting to get busier.

All in all, simple easy and awesome first time using and ordering from this site/app. Will definitely be ordering again soon.