I ordered 10.5 size shoes using their sizing chart. They sent me two pair of US size 9 shoes. Rather than chop my toes off to wear them I foolishly tried to ask for a replace or refund. Not happening. They want ME to pay to shp back the shoes THEY screwed the order up on. I already spent $100 and they want me to spend more? They actually suggested I buy a few extra pairs in case they get seized by customs -wow. This site is a scam run by people who know absolutely nothing about customer service