DHgate

I had no problems at first until I started ordering a lot. Suddenly I've been locked out of my account that has items that are not received, the notice says, "Your behavior has violated the platform rules, the account has been restricted." I have no idea why but I do know I have multiple items I've paid for that are not received. The email address listed to contact was safetycenter@ dhgate.com, which I emailed inquiry to.
I received an auto reply saying that email was not active and to please report how I got that email address?!
What the heck.
The new email address given was customer-support@ dhgate.com.
I have emailed there asking where my items are and why I'm locked out of my account. No reply yet.
My next step will be to report fraud to my bank for refunds.
Something else strange is that I received a random package from China Post from someone called Peter Wang that I did not order,
It was just a pair of cheap quality small socks.
DHgate is hit and miss, the sizing for shoes is always off and I believe it's mostly shady/ a scam.

It is important to warn others about a clear scam involving a vendor on the platform HGate, specifically a seller named Yang Q (username: yuqiawoxian). The situation appears to exploit the high value of the items being sold, typically priced at $80, $100, or more, to deceive buyers and take advantage of the platform's dispute resolution system. Here's how the scam unfolds:

1. **False Confirmation of Delivery**:
The app notifies you that your package has been delivered. When you click on the notification to check the status, it automatically marks the order as "received." This is a deliberate tactic designed to prevent buyers from easily disputing the transaction later.

2. **Manipulative Communication**:
When you contact the seller to inquire about your order, they respond by asking why you marked it as "received," making you feel at fault. This is part of their strategy to confuse and manipulate buyers.

3. **Dispute Process Exploitation**:
Once you realize that the item has not been delivered and attempt to open a dispute, you discover that marking the order as "received" makes it nearly impossible to get a refund. The seller then advises you to select "item not as described" instead of "item not received" during the dispute process. This tactic creates a false record that suggests you have the item in your possession, further complicating your case.

4. **Delaying Tactics**:
The seller continues to string you along with repetitive messages like "rest assured," delaying any resolution. They take advantage of the platform's limited dispute window (e.g., two months) until it closes, leaving you without recourse and them with your money.

Here's the revised review:

I'm extremely disappointed with my experience on DHgate. After a long wait and delays, the machine I ordered arrived in terrible condition. It had significant external damage, potential internal issues, and broken packaging foam inside, creating a serious safety hazard. This machine is completely unsafe for use in my restaurant.

When I requested a refund, the seller refused and insultingly offered to send screws instead. After escalating the matter to DHgate, I was only issued a partial refund, which feels completely unfair. I ended up paying $171.18 for garbage. They essentially stole my money. I purchased this machine expecting it to be functional, but it's now unusable and effectively worthless. This has been a frustrating and infuriating experience

Ordered over $400 worth of merchandise. Received less than half. Of the items I received, half of those smell like toxic sewage. Google "fufu smell" to learn more.

One seller stole my money and lied about the number of items I received— Even though the weight printed on the package matches the weight of two items. Not the three I was expecting.

I ordered these items in September. It is now almost December, and one seller asked me to continue waiting while a jacket cleared an imaginary "customs office".

It would have been only a little bit more expensive to buy the items on eBay or in a store locally. It's not worth it.

Customer service is designed to waste your time even if your complaint is **absolutely airtight**.

The app is glitchy. The chat with Customer Service barely crawls even on fiber.

DHgate even changes negative reviews to positive hoping to fool other purchasers [see photo].

Another one of those Chinese websites with ZERO customer service! NO replies, NO answers, NO communication, NO recourse if there's any issues after the purchase. I stay away from sites like this. Your buying in the dark. For a small savings, it's not worth the risk!

I purchased an item that was not at all what was pictured on their site. When I tried to return it, they wanted me to pay the shipping which I was not willing to do. Since then, I have tried in vain to navigate their ridiculous website to try and talk to someone...anyone! The website loops you into endless circles of frustration while sending automated messages to hidden mailboxes. It has been a truly awful experience. In the end, I ended up getting ripped off and needless to say will avoid all things DHGate like a coughing child with COVID. I recommend you do the same. Or you can find out the hard way.
UPDATE: Customer service contacted me after posting this review. They gave me the same old run around and I still have not received a refund. I closed my account as I am fearful of them having my credit card numbers. They really are a treacherous company.

I made an order with DHGates and their third party distributor who said that they sent the items. Nothing pasted thru US Customs and they didnot have my address on the fake itinerary. They produced a phony tracking number that never made it to United States Customs Distribution Center. US Customs tracks all items large and small coming into the United States border. Be careful some China vendors are bastards and thieves.

My 15 year old son ordered 2 jerseys from them for he and his friend. Only one came and it was his friends size. The seller admitted the other was lost and would not refund them. DHGate was worthless they kept saying send the shipping label for evidence, but how can I have the shipping label when I never received the item. Just lucky I learned this lesson for $20 and not more.

I saw an item for only 0.44 as a flash sale, when paid said 0.44 cents, later appeared a transaction by 267 dollars, immediately I wrote to seller to cancel but he said that it impossible because my paid was under review, when my payment clear requested a refund, the seller refused that and send me the item. It is unacceptable, he took my money without my permission and I have picture of all. Finally he blocked the communication with me. And I request a dispute but it was refusing because I need to receive the item. I don't want this and is my money,

I order'd a 600 Dollar Battery...it should be deliver'd by express after 1 week.
No delivery, DHGATE promised to refund my money (650 Dollar with shipping). That was 5 nearly 6 weeks ago. Dispute was promissing a refund 5 days later...nothing!
Then another 2 days later...and another 3 days later...and so on.
Result: DHGATE is Bull$#*!ting me...promising on and on...not looking at avidence...not getting in contact...not even answer if i ask! Such a big company and Bull$#*!ting there customers and stealing money by not paying back!
DHgate should be block'd

Never use dhgate absolute scam
Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

I purchased three dresses from Dhgate for a family member that's oversees and when they arrived, the quality was terrible and nothing like it was shown online. The fabric of the dresses were extremely cheap and very poorly made. One of the dresses was a wedding dress, and it is not like the pictured showed. It is also hard to communicate with the sellers and they all declined my request to refund me. The dresses come from China and it is hard to have to return all these dresses to them.
One of the seller's name was "wangcai01" and they had the worst quality, and I paid $75 for the dress. Their dispute process is not user friendly.
I don't recommend you buy dresses from them, it is very risky. Buyer beware!
The pictures show one of the dresses I purchased.

What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year old, he didn't check real reviews. Any of you out there who zone in to the 5 star reviews, check how many other reviews the #customers have left. You'll find it's generally 1-2! Hmmmm, worth taking seriously eh? Typical cheap, Chinese, knock-off rubbish, rarely delivered and absolutely diabolical customer service. But! Thank you for the very steep learning curve delivered to my son...unlike his order!

Don't buy from this Web site they do not deliver. There is no customer service to contact or anyone to talk too. Delivery date keeps changing so you can't dispute order or request refund. Site should be shut down. Let keep it American, people. If I can give it less than one star they earned a negative one.

I placed an order in May. It's October, never arrived. They gave me bogus tracking #; s. Sent me messages to "see how I like my purchase" that never arrived. I've tried repeatedly to reach them by phone, email, thru their website, no response. Anyone know a secret way to reach them? It's not a lot of money, i just have this thing about being ripped off! I'm including my latest email from them telling me time has expired. And they still don't respond to me!?