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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Best affordable, fast shipping site. Great quality products! I havent had any issues with any of my purchases, I highly recommend this site.
I could not be happier with the customer support I received here and when the item went missing en-route to Australia, DHgate solved the issue so fast I was actually surprised when it arrived less than a week later. Seriously fast resolution of an issue that could have created serious concerns for me. I see bad reviews, and I am sorry that some customers have not been treated less than the way they deserve to be treated. To be honest, I have only had a positive experience here, and I am genuine when I recommend DHgate to my friends and family.
Love, Love, Love this product! Great Vegas trip with my Aunt and to thank her I gave her a few bottles to try for her hair since she had been saying that it was dry and brittle lately. She loved the smell of it and it softened her hair cuticles and it blow drys nicely. Can wait to see what my customers think!
Hi Anna,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Excellent service, all my orders has been received and all is perfect, easy payment and the seller has a great communication. An order was shipped by DHL and I received them in 5 days.
Hi Luis,
We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Bought a soccer jersey that was great, looked authentic and fast delivery. Will definitely come back.
Hi Bob,
We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I am totally pleased with my order. The seller was very kind and promptly responded my inquiry about the item. Shipping was lightning fast (only six days) to Sweden!
Hi Farzin,
We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Each time I inquire through the website or provide updated information on this review someone from DHG responds with the same and/or more lies - like the fact that there was no dispute on the order that I never received. Paid $160 for nothing but aggravation and time-consuming BS. Same excuses. Same misrepresentations. Just refund the money improperly released to the defaulting seller and stop the song and dance.
Received an email from DHG shortly after leaving this review. I was promised a refund within a week. More than a week has gone by and, no surprise, no refund.
Integrity matters. Yet, DHG creates problems for buyers by not holding its vendors to the established terms of a purchase, then just keeps 'shining' them on with lies. I guess they imagine that unhappy buyers will get tired and walk away empty-handed.
How problems are handled speaks loudly as to an organizations commitment. This one clearly has committed itself heavily toward its vendors - even when they act in bad faith.
So, I have nothing - no matter what contrary assertions are made by DHG - and I paid $160 for nothing except unending frustration. This was a 'test' order in anticipation of a much larger order. Obviously, it was a good thing that I completed this test run. It was, thanks to DHG, a big FAIL.
The five-star reviews must have been straight-forward transactions which did not go sideways. When they do, it is impossible to resolve in a reasonable manner.
Made two simultaneous purchases. Neither ended up being received, yet, I had to pay for one because DHG rewards seller bad faith.
First purchase: Chose item and seller based upon shipper, even though other vendors had better prices. I don't have USPS delivery, so I chose the vendor representing FedEx Ground shipping. Seller did not honor that term of sale and sent it by USPS. I never received it, as a result. DHG refused to demand signature proof of delivery from the seller so that it could be located. DHG kept demanding that I file the claim. Since I don't have standing, as a non-customer of USPS, I could not file. DHG never accepted that reality. The seller never communicated with either me or DHG (based upon chat sessions), yet, DHG rewarded the seller by closing my claim since I could not provide a claim number for a claim I cannot file. It was insane. It was like 'talking' to a wall. In the end, DHG paid the seller for a product I never received despite the fact that the only reason I didn't receive it was the fault of the seller - it didn't even cooperate in the process. The seller could have had the package located. It didn't. Yet, DHG pays my money over to the seller. Paid a lot of money and spent a ridiculous amount of time for absolutely nothing but aggravation and frustration. And, I had to source the product from a retailer since I had a delivery commitment to my buyer. I lost not only the money I paid to DHG, but lost money on the order overall since I had to pay retail for the parts. But, I honored my agreement with my seller. That is what good faith looks like. DHG and its vendors don't really 'get' that concept.
Second purchase: Seller admitted that it did not have the product I ordered, yet, listed it 'shipped' on the DHG website, trying to get me to accept a substitute. I refused. It persisted. DHG would not refund my payment since the item was listed as "shipped." The fact that the seller did not have the product was not a factor it would consider. The seller kept trying to get me buy something. In the end, I did get a refund, but, only about a month later after the delivery window had passed and I filed a claim with DHG. Once filed (for non-receipt) the seller kept demanding that I withdraw it before it would agree to a refund. If I had closed the claim the seller would have been paid automatically. The process of getting a refund for a product that was not even available from the seller was insane. The product was available from other vendors, but I wasn't issued a refund in time to complete those purchases. (And, I wasn't going to place a third order based upon the trouble already experienced until I received the refund.)
Purchase at you own risk.
I've had four transactions so far three of them have been very smooth and easy. The layout could use some more work and the communication isn't the easiest but it is very evident that the dhgate administrators are trying their best to bridge these gaps between the seller and customer
Hi Peter,
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate
I ordered two watches and two shoes got both the watches and one pair of the shoes everything I gotten so far has been awesome especially the watches I been getting lots of compliments about it but the last item I ordered I'm still waiting on it even though I payed for express delivery I still haven't received it yet after almost a month when it said I was gonna get it in a week
ORDERED 3 JERSEYS FROM PLUS2FOOTBALL EMPTY BAG SHOWED UP, SELLER HAS EMAIL TURNED OFF AND WONT RETURN MY EMAILS. TRYING TO GET REFUND FROM CUSTOMER SERVICE THAT DOESNT EXIST. SHOULD OF READ THE REVIEWS BEFORE ORDERING, VERY DISAPPOINTED!
Hi Angelo,
Please open a dispute for your order to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
In August I ordered a device from Dhgate and I received it after 2-3 weeks. But afterward, it turned out that the machine was broken so I returned the machine to the seller and Dhgate paid the money to my credit card back. So far everything was ok. But I had to pay also extra 50 USD shipping cost for returning the broken device to the seller. It was promised by DHgate that this 50 USD must be paid by seller to me but I wasnt able to get the money from the seller since 2.5 months back. I attempted to contact many representatives of DHgate online for which I had to wait too much time (to be in line 30-40). They told me only that the seller doesnt have enough money on his account and as soon they enough money on their account they will afford that I get the money back. Currently, I am not sure if I ever will receive this money back because everything looks strange and I dont know really if DHgate does really anything to finalize this issue?! It looks they have very cheap sellers on their website and I recommend to the people to be careful with the sellers on DHgate.
Hi Erhan,
Thanks for providing the order number. We checked here and a refund has been applied for the amount of $191.98 on 2017-10-19 03:20 and the money was returned to the same card account you've used to pay for this order. The postage refund has already been escalated to our Resolution Center but the seller doesn't have enough funds yet. We are monitoring the seller's account, once they have enough funds to cover for the postage, we will automatically process the postage refund.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
My orders are arriving normally. The sellers I bought so far are all good and reliable. I liked the website in general.
Hi Washington,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I've been using DHgate to supply my small business. I run a medium sized weekly flea market table and sell regularly on Amazon and Ebay.The customer service is excellent and the products if researched are top quality. I order at least 10-15 times a week and if I run into a problem with a seller DHgate mediation is there to resolve any issues that the seller and I can't work out. I highly recommend this site.
Hi Sean,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Man this site is the best how the title says you can find anything in here and the product quality is amazing also if you are having trouble with your order the costumer service is fast and efficient dont have doubts in buying here
Hi Braulio,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This site is amazing, have a lot of sellers with good products the site have a review space and user use this to post the pros and cons of the product with photos. Dhgate have nice suport to buyer and a lot of quality
Hi Henrique,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Site tries hard to make customer satisfied. Some sellers not so much. Range of items is great and shows great aftercare.
Hi Russ,
Thanks for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Great quality products, fast shipping and safe. Love the app too, easy to use. I have been using it now for while and couldn't be happier. 100% recommend.
Hi Owen,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
People, stay away from this trick! This company stole my money, no items, no money, just a lie from invisible customer service.We try to use "option" add money to my DH Gate account via bank transfer from Europe. Was done, 10 days was wasted, everyday we try to speak with DH Gate,-nothing. Ok, we are ask SWIFT confirmation from our bank and from bank of DH Gate. Everything is good, money already appear at DH Gate bank account 1 week ago! Once again, customer service, when our money? Answer: please waiting for more time we have a problems. What? Look around! 2017 is here! Swift confirmation from your bank is here! U dont have a problems! Our payment already at your bank account! Our items already was sold out! You still lie something? Who wants to buy problems from China? Until today: No money back-no items, no answers
Hi Vila,
We apologize for the inconvenience you have experienced. For your concern, we understand that you want to have your payment confirmed right away. At the same time, since it is an international transfer, it would really take time to be transferred and confirmed.
Our team has already forwarded this to our Payment team however, they have informed us that your payment has not reached our bank. Please contact your bank and request for a bank slip that shows that they have already sent your payment to us. That way, we can have it checked with our bank as well.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
The order that i got was 2 weeks earlier than stipulated. The quality was 100% legitamate. I had to order 3 more after it.
Hi Helliad,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I bought a pair of Italian sneakers from a Chinese company or this man who called me " my friend" after we went back and forth with about 27 messages. These messages included me trying to get a refund from him for a pair of Italian sneakers which smelled like hazardous chemicals. Being a Geologist I have smelled it that in tanks and not in shoes. The seller told me that it was the glue. I am sorry but I go to Italy every six months and never ever I smelled that. Not leather obviously. I paid 30 to send the shoes back and 80.0 for the shoes. It has been a month and a half he says he never got the shoes. I sent them back on Nov. 4th. I wanted to see how far he would go until he did something. DH gate is a terrible company which doesn't even have a phone number. I wanted to chat and everytime I was number, 20 or 40 in line. It is ridiculous how they do business. They always send me messages with saying we will resolve this. I am now dealing with the FRAUD DEPARTMENT WITH NAVY FEDERAL AND I WILL BE DEALING WITH THE BETTER BUSINESS BUREAU. THEY WILL GET WHAT THEY DESERVE. LAWSUIT PERHAPS?
Hi Simona,
We checked your order and we can see that it has been more than 7 days after the delivery of the item but you did not open a dispute to request for a return and refund so the order was completed.
Please open an after-sale dispute for your order.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
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Hi Michael A,
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com